What our customers say: An honest way to do business

You may expect us to sugarcoat everything but it’s not what you want and that’s not what we do! The Abbott-Wade approach is to be open and honest from the outset so you know exactly what to expect. Similarly we don’t have silly sales throughout the year, we just offer our best price all year round. This means our customers know exactly what to expect with no nasty surprises further down the line.

You deliver on your promises

We offer a great product for a fair price. Our designers will create a clear vision of what to expect and the beginning of each customer’s journey with us and our skilled team work closely together realise each vision.

“To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise – stunning glass staircase and professional and courteous fitters. Thank you Abbott-Wade!” – Bill & Dianne, Cheshire

You earned & deserved our trust

Without trust it’s impossible to build strong relationships like those we have with our customers. We work closely with our customers to create the optimal design to meet their specifications and bring their ideal staircase to life.

“From the outset, there was Trust in this relationship. This trust was confirmed with the fitters (Lee and Rob) who arrived promptly (early even)  each day, were extremely personable, and whose skills and attention to detail often had me shaking my head in quiet admiration. No problems with leaving them alone to get on with the work in hand, which was completed within the week, on schedule and without hitch.  The initial trust was fully validated.” – James & Shelagh

 

Mr & Mrs Atkins, Ross-On-Wye

 

“Amazing work, a great work ethic & trustworthy. An excellent job” – Mr Bleasdale, Merseyside

 

 Ms Burton, Glasgow

A no-nonsense approach

At Abbott-Wade we believe that an honest and open approach is the best policy. It helps us to earn the trust of our customers and creates a realistic vision. We don’t believe in being pushy, instead with think it’s important that our customers make informed decisions while treating both them and our competitors with respect.

“We selected Abbott-Wade as the service was friendly and professional from the very first call. Peter, our salesman was not pushy and did not try and talk us up on the job at all. He clearly provided all the relevant details and presented the options well which enabled us to make a clear choice.” – Mr & Mrs Bennett

 

“We had Abbott-Wade and one other company round, and whilst we want the product to be the best, we also need to like the people were dealing with.  Colin came round in his Abbott-Wade uniform, no flashey suit, and instantly made us feel that he knew what he was talking about.  He explained the background of the company and how it all got started and never once made any detrimental comments about competitors.” – Mr & Mrs Nichols, Sudbury

 

“Colin was helpful, knowledgeable, most of all non pushy in his promoting of the product, he especially delivered all of his promises – a rarity these days!” – Mrs Farrell

 

We’re friendly, helpful, polite & knowledgeable

We don’t expect you to be experts when it comes to staircases, thats what we’re here for – to ensure you make informed decisions. We also believe that manners and courtesy go a long way, after all, we believe that a family business should have family values.

“We’re not ‘staircase people’ and needed expert advice, fortunately Janet was great; helpful, knowledgeable and offered suggestions which suited our needs. The outcome is truly delightful! We have achieved the safe, practical staircase we desired with the benefit of being aesthetically perfect.” – Mr Holliday

Mr & Mrs Reeve, Winchester

 

“Superb; it all looks great. Furthermore Abbott-Wade provided a polite and friendly service.”  –Mr Quinn

Mr & Mrs Cooper, Dawlish

A pleasure to deal with from start to finish

Completing any kind of home renovation can be a stressful experience. At Abbott-wade we project manage the whole staircase project from start to finish and do our best to make the whole process as painless and hassle-free as possible. It’s something that doesn’t go unnoticed…

“We had seen the quality of Abbott-Wade’s workmanship, combined with their price and how pleasant they were to deal with, they were our number one choice.” – Mr Thorpe

 

“The guys did a great job and we are thrilled with how the stairs and hallway have been transformed. All at the Company should be very proud of the quality of work and service standards you deliver.” – Mr O’Dwyer, Solihull

 

“We were keen to express just how delighted we were with the whole experience -Thanks for a great service.” – Mr & Mrs Avery, Cambridgeshire

 

– Ms Luton, Hartshill

“The whole process from enquiry, to survey to installation was seamless, thank you for a tremendous job.” – Mr & Mrs Foster

 

“The whole process from quote to completion was professional and seamless, even the minor snagging issues at completion were dealt with promptly and satisfactorily.”

 

How would Abbott-Wade best be described?

To put it simply….

“You guys are the ultimate professionals!” – Mrs Swindley, Warrington