Abbott-Wade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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We shopped around for a company to fit our new staircase and chose Abbott-Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
phillips, Hampstead
Mr & Mrs Phillips, Hampstead
Sayer, Billinge
Mr & Mrs Sayer, Billinge
staircase refurbishment merseyside
Mrs Townson, Merseyside
Walker, Solihull
Mr Walker, Solihull
staircase renovations Hull
Mrs Thackray, Hull
Staircases Warwickshire
Mrs Brown, Southam
Exceptional, professional service during the duration of the transformation. Excellent finish, we would definitely recommend!"
Mr & Mrs Burns, Mold
Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”
Mr Wilson, Barnoldswick, Lancashire
We love, love, love it! Thank you so much. I recommended you to a friend and she's already had hers fitted and is as delighted as we are."
Mrs McGuire, Northamptonshire
Griffiths, Coats, Gloucestershire
Mr & Mrs Griffiths, Gloucestershire
Burton, glasgow feedback
Mrs Burton, Glasgow
The guys did a great job and we are thrilled with how the stairs and hallway have been transformed. All at the Company should be very proud of the quality of work and service standards you deliver.”
Mr O'Dwyer, Solihull
Deft, Leicestershire
Mr & Mrs Deft, Leicestershire
Lynch L26
Mrs Lynch, Liverpool
Cunningham, Rainhill
Mr & Mrs Cunningham, Rainhill
Baker, Carrington
Mr & Mrs Baker, Carrington
Thank you for the good work and customer service we received from your company."
Mr Molyneux, Ashton in Makerfield
Dutton, Hertfordshire
Mr & Mrs Dutton, Hertfordshire
new staircases warrington
Mrs Barnett, Warrington
Many thanks for my beautiful new staircase. The boys who installed it were terrific, courteous, efficient, clean and tidy. I now need to repaint the stairwell because it looks tatty, the boys were incredibly efficient at leaving the paintwork and plasterwork looking as if they hadn't been touched. Then I'll get a new carpet put down and send you a photo of the finished product! I'm really pleased with it and would definitely recommend you to anyone looking for a new staircase."
Mrs Gibbons, Gloucestershire
Judge, Horsham
Mr Judge, Horsham
Mullin, Lymm
Mr & Mrs Mullin, Lymm
Ball, Knowsley
Mr & Mrs Ball, Knowsley
staircases-lancashire
Mr Tournay, Lancs
Game, Stevenage
Mr & Mrs Game, Stevenage
stairase renovation oxfordshire
Mrs Bodger, Oxfordshire
Everyone involved presented a positive and professional image. From the initial contact and survey with Colin Campbell, Les in verification of same, through to Ian and Charles during installation and not forgetting Lana keeping us up to date with the progress of the project as it evolved."
Mr & Mrs Berry, Newbury
Thank you so much for a job well done. From the initial sale to the final fit, the service has been first class. We couldn’t be more pleased. We can only speak highly of your firm and would have no hesitation in recommending you to other people.”
Mr & Mrs Connolly, Manchester
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
glass oak staircases cheshire
Mr & Mrs Armstrong, Cheshire
Pickles, Rochdale
Mr & Mrs Pickles, Rochdale
Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you."
Mrs Staton, Kidderminster
Thanks very much to you and the team – it looks fantastic!"
Mr & Mrs Laycock, Knutsford
Thank you very much for all your help.  We are delighted with the staircase and received first class service right throughout the whole process.”
Mr Wheeler, Surrey
Shaw, Leeds
Mrs Shaw, Leeds
We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recommend your company to others."
Mr & Mrs Agate, Widnes
Mitchell, Northamptonshire
Mr & Mrs Mitchell, Northamptonshire
Everyone involved presented a positive and professional image. From the initial contact and survey with Colin Campbell, Les in verification of same, through to Ian and Charles during installation and not forgetting Lana keeping us up to date with the progress of the project as it evolved."
Mr & Mrs Berry, Newbury
Arkell, Widnes
Mr & Mrs Arkell, Widnes
Pasha WD7
Mr & Mrs Pasha, Hertfordshire
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
Key, Appleton
Mr & Mrs Key, Appleton
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
Ball M41
Mr & Mrs Ball, Manchester
Rimmer, St Helens
Mr & Mrs Rimmer, St Helens
Dansey, Orpington
Mr Dansey, Orpington
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
Many thanks for your professionalism from start to finish of the transformational staircase. All the workmen who have attended our home have been friendly and professional and are a credit to your Company. The stairs seem to be a talking point now whoever walks in through our front door and will be the first to recommend your Company to friends, family and colleagues who ask about our staircase.”
Mr & Mrs Bevis, Bolton
Mr & Mrs Watts, London
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company.”
Mr & Mrs McGuire, Northampton
Loveday ME15
Mrs Loveday, Maidstone
staircases manchester
Mrs Unsworth, Manchester
staircases essex
Mr Reddy, Canvey Island
staircases cornwall
Mrs Blaylock, Cornwall
I am writing to let you know how delighted we are with our new staircase. Your fitters Lee & Simon made a terrific job of removing the existing rickety old staircase and installing a very smart new one. They worked very professionally and were extremely conscious of covering and protecting our oak flooring maintaining a high standard of keeping on top of any residue from their work.
I should very much appreciate if you could forward our thanks on to Lee and Simon and also Stuart Corbitt and Les Dash.
We are extremely pleased with the end result and would not hesitate in recommending your company.”
Mr Coleman, Wokingham
Nutton, Evesham
Mr & Mrs Nutton, Evesham
new staircase cheshire
Mrs Ho-Wan, Cheshire
Chippendale, Wakefield
Mr & Mrs Chippendale, Wakefield
We would like to congratulate your company on the recent installation of our super staircase, the quality and finish is superb. Your installation engineers were impressive, no touch up of plastering or painting was required, they were brilliant - and they liked my cakes! Well done to all involved, we will definitely highly recommend your company. Thank you all."
Mr & Mrs Newman, Gloucestershire
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
We appreciate the time and effort that has gone into making our amazing staircase, we feel very proud when showing people what has been achieved by yourselves. Thanking you again."
Mr & Mrs Wills, Ellesmere Port
Botterill, Northamptonshire
Mr Botterill, Northamptonshire
Wow! An amazing job & super speedy. The lads did a fantastic job making sure I was 100% happy. They are a credit to the company and the stairs have transformed our house. Thank you."
Mrs Winstanley, Congleton
Holdings WA5
Mr & Mrs Holding, Warrington
Brown S41
Mr & Mrs Brown, Chesterfield
We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase."
Mrs Walker, Oxfordshire
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott Wade"
Mr & Mrs Hardman, Rainhill
Bissell, Birmingham
Mr & Mrs Bissell, Birmingham
staircase renovations Liverpool
Mr & Mrs Bleasdale, Liverpool
I am delighted with my new staircase.  Mike and his team were amazing, so pleasant, efficient and tidy, and the end result is even better than I had hoped.   Thanks goes to our designer for his good advice and help in deciding what would be most suitable for our house. It has been a pleasure to deal with your company and I would recommend you to anyone who is considering having similar work done"
Mrs Hewitt, Oxford
Mr Mullany, St Albans
I just wanted to say how impressed and pleased I was with the guys who came to site and did the work. They were courteous, polite and demonstrated a real professionalism to doing their job and making the installation look good. Please pass on my thanks as I wasn’t in when they finished so couldn’t thank them directly.”
Mr Grant, Oldham
Berry, Newbury
Mr & Mrs Berry, Newbury
Ball, Wigan
Mr & Mrs Ball, Wigan
staircase renovation cheshire
Mrs Holden, Cheshire
staircases warrington
Mrs O'Neil, Warrington
oak glass staircase cheshire
Mr Hughes, Cheshire
Taylor, Wilmslow
Mr & Mrs Taylor, Wilmslow
Could I just say I thought the two young men who fitted my staircase were brilliant. Very professional but friendly and polite and hard working. I am over the moon with my new staircase and would recommend you without hesitation. From my first contact with your company through to now, been first class service. Thank you to all involved."
Mr & Mrs Shipsides, Warrington
Parkes, Southport
Abbott-Wade Staircases Testimonial: Mr & Mrs Parkes, Southport
Staniszewska, Bristol
Mrs Staniszewska, Bristol
Poole SO24
Mrs Poole, Southampton
Helsby, St Helens
Mr & Mrs Helsby, St Helens
Adams, Hudderfield
Mrs Adams, Huddersfield
staircase renovations Oxfordshire
Mr & Mrs Latham, Oxfordshire
Ball, Manchester
Mr & Mrs Ball, Manchester
staircase refurbishments Warrington cheshire
Mr & Mrs Phillips, Warrington
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott-Wade."
Mr & Mrs Hardman, Rainhill
Flannery, Leigh
Mrs Flannery, Leigh
Di Giuseppe, Newton Abbot
Mr & Mrs Di Giuseppe, Newton Abbot
My wife and I are really delighted with our new staircase. The quality of the workmanship is really excellent and the finished job has exceeded all our expectations. Thank you to all the team at Abbott-Wade for making this happen.”
Mr Boxall, Surrey
Cooper, Dawlish
Mr & Mrs Cooper, Dawlish
I would like to thank Mike and Craig for doing an excellent job. It makes a pleasant change to have such professional, punctual and amiable people working in our home. Many thanks again and we will certainly recommend your company in the future."
Mrs Jenkins, Wigan
Wow what a transformation. We are right up there with the Beckham's. Beautifully crafted and fitted staircase renovation and superb prompt after sales service - Abbott Wade truly go the extra mile for complete customer satisfaction. Thank you so much."
Mrs Farrell, Derbyshire
Blundell L40
Mr & Mrs Blundell, Merseyside
Delighted. What more can we say? The stair is superb so full marks from the surveys to the installation. Lee and Mark have done a superb job and have been a pleasure to have around."
Mr & Mrs Cusa, Exeter
Oxer, Whittlesey
Mr & Mrs Oxer, Whittlesey
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
Fantastic! The guys worked really hard and are a credit to your company, nothing was too much for them. Lee & Mark did a great job and we're really pleased. We would recommend them as they're first class guys!"
Mrs Graham, Hampshire
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