Abbottwade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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Cooper EX7
Mr & Mrs Cooper, Dawlish
Excellent job. Very pleased with our staircase. Pleasant workmen, helpful and friendly. Very clean and very tidy."
Mrs Hemingway, Blackpool
Rimmer, St Helens
Mr & Mrs Rimmer, St Helens
Everyone at Abbott-Wade has been very friendly to deal with. Lee and Mark have done a fantastic job fitting the staircase, even in the pouring rain. Their singing was good to listen to as well! Thank you."
Mrs Dunn, Berkshire
What a fantastic job the fitting team have done! They were very polite and nothing was too much trouble for them. I would recommend them to anyone, thanks once again for a job well done.”
Mr & Mrs Jones, Leeds
Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone's efforts."
Mr Kelly, Rickmansworth
staircases oxfordshire
Mr & Mrs Walker, Oxfordshire
Could I just say I thought the two young men who fitted my staircase were brilliant. Very professional but friendly and polite and hard working. I am over the moon with my new staircase and would recommend you without hesitation. From my first contact with your company through to now, been first class service. Thank you to all involved."
Mr & Mrs Shipsides, Warrington
oak staircases cheshire
Mr & Mrs Bruce, Cheshire
Warburton, Warrington
Mr & Mrs Warburton, Warrington
Wilson, Rainhill
Mr & Mrs Wilson, Rainhill
Firstly let me say how absolutely thrilled I am with the work, really, really happy - an amazing transformation which has way exceeded my expectations (and worries!). As for the team, they were so hardworking (a very long and hardworking day), professional and knowledgeable. More importantly, they did really work as a team to the extent that you could use them in Teamwork Videos - they chatted along together, lots of singing, discussing next steps and/or optimal solutions to a problem such that I really enjoyed having them here & listening to their banter and chat. All in all, a very positive experience. Thanks again for a great outcome which is much appreciated."
Mrs Barnett, Cobham
Barrow, Keighley
Mr & Mrs Barrow, Keighley
We are very pleased with how our new staircase looks as it makes our hall much lighter and it looks more modern.  Your two chaps who did the fitting turned up on time, both days, worked really hard throughout the day and had an eye for detail. They tidied up each day and seemed to work well together as a team. They were both polite and got on with the job in a professional manner.”
Mr Warbutton, Wiltshire
new staircase cheshire
Mrs Ho-Wan, Cheshire
The staircase looks fantastic.  It is a real feature in the house now and has far exceeded our expectations.  Lee and Ellis were very polite, friendly and professional and did a wonderful job. I would definitely have no problems with recommending Abbott-Wade to anyone who wanted to refurbish their staircase."
Mr & Mrs Nichols, Essex
Mr & Mrs Forington, Lincolnshire
Robinson, Warrington
Mr & Mrs Robinson, Warrington
staircase refurbishment merseyside
Mrs Townson, Merseyside
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
Wow! An amazing job & super speedy. The lads did a fantastic job making sure I was 100% happy. They are a credit to the company and the stairs have transformed our house. Thank you."
Mrs Winstanley, Congleton
Judge, Horsham
Mr Judge, Horsham
Amazing company totally professional very happy with my redesigned stairs.”
Mr & Mrs Swindley, St Helens
Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you."
Mrs Staton, Kidderminster
An excellent, professional job! Lee & Mark are a credit to your business.”
VM, Southampton
Arkell, Widnes
Mr & Mrs Arkell, Widnes
Thank you very much to you all, Paul who helped if plan our new stairs and Lee and his team for fitting our stairs - we are really pleased with them!”
Mrs Atefi, London
Sinden ME12
Mr & Mrs Sinden, Sheerness
I just wanted to say how impressed and pleased I was with the guys who came to site and did the work. They were courteous, polite and demonstrated a real professionalism to doing their job and making the installation look good. Please pass on my thanks as I wasn’t in when they finished so couldn’t thank them directly.”
Mr Grant, Oldham
Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!"
Ms Hoath, Manchester
We're very happy with the process and the staircase looks great.”
Mrs Smith, Surrey
Cox, Colchester
Mr & Mrs Cox, Colchester
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
Cartwright WA10
Mr & Mrs Cartwright, St Helens
staircases essex
Mr Reddy, Canvey Island
Tilley, Waverton
Mr & Mrs Tilley, Chester
We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recommend your company to others."
Mr & Mrs Agate, Widnes
We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve - from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future."
Mr & Mrs Cusa, Exeter
Richardson, Warrington
Mr Richardson, Warrington
Di Giuseppe, Newton Abbot
Mr & Mrs Di Giuseppe, Newton Abbot
We are very pleased with the new staircase, it is looking good – Thank You. Your ‘Chippies’ worked hard and have done an excellent job.”
Mr & Mrs Rogers, Llandudno, North Wales
Key, Appleton
Mr & Mrs Key, Appleton
Statton, Kidderminster
Mr & Mrs Statton, Kidderminster
Bodger, Oxon
Mrs Bodger, Oxon
staircases hartshill
Ms Luton, Hartshill
Just to say we are very pleased with our new bannister. Your team were hard working, tidy and unfailingly polite and did a very fine job. Please pass on our thanks.”
Mr & Mrs Wallace, Aberdeen
staircases surrey
Mr Notton, Epsom
Bissell, Birmingham
Mr & Mrs Bissell, Birmingham
The guys did a great job and we are thrilled with how the stairs and hallway have been transformed. All at the Company should be very proud of the quality of work and service standards you deliver.”
Mr O'Dwyer, Solihull
staircases Huddersfield
Mr & Mrs Hunter, Huddersfield
Ball, Manchester
Mr & Mrs Ball, Manchester
Hodges, Taplow
Mr & Mrs Hodges, Taplow
Mansfield, Cheltenham
Mr & Mrs Mansfield, Cheltenham
We are delighted with the staircase renovation and thanks to you all for the great service.”
Mrs Evans, High Wycombe
Really pleased, in fact more than pleased! We have already recommended you to two of our friends and will do again."
Mrs Atherton, St Helens
Berry, Newbury
Mr & Mrs Berry, Newbury
Reeve, Winchester
Mr & Mrs Reeve, Winchester
Cunningham, Rainhill
Mr & Mrs Cunningham, Rainhill
Golding DA2 Feedback
Mr & Mrs Golding, Dartford
Exceptional, professional service during the duration of the transformation. Excellent finish, we would definitely recommend!"
Mr & Mrs Burns, Mold
Loving my new addition thank you, You guys are the ultimate professionals!"
Mrs Swindley, Warrington
Smith, Bolton
Mr & Mrs Smith, Bolton
Modi EN2
Mrs Modi, Enfield
Mr Mullany, St Albans
Williamson, Penketh
Mr & Mrs Williamson, Penketh
Trayer, Leeds
Mrs Trayer, Leeds
Good Morning, Please pass on our thanks to all concerned in the fitting of our new staircase, which was completed on Tuesday of this week. We are absolutely delighted with the work carried out. We had an old dark wood, open tread staircase and it has been replaced with an oak and glass one. It has completely transformed our hallway. The work carried out is of the highest quality and it was a pleasure to have Mike and his team in our home working. The disruption was kept to a minimum and we would have no hesitation in recommending your company - in fact we have already done so! Thank you once again."
Mrs & Mrs MacRae, Hertfordshire
Mr & Mrs Watts, London
Mitchell, Northamptonshire
Mr & Mrs Mitchell, Northamptonshire
We are so happy with out new staircase.  It looks fab and it has transformed the hallway. A big thank you to Lee and Adam for their work.  We appreciate their hard work and attention to detail.”
Mr & Mrs Man, Romford
Just had our stairs done by the lovely Charles and Ellis, poor lads had to work under cold conditions due to the awful Beast from the East and the front door having to be open in our hallway, well done to a great team. Also thank you Colin the salesman for no pressure selling, he gave us lots of options. I would thoroughly recommend this family run business - excellent service from the start.”
Mr & Mrs Harbin, Hertfordshire
I am absolutely delighted with my new staircase. It almost raised a tear after having to put up with the old and nasty one we had!”
Mrs Witter, Merseyside
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott Wade"
Mr & Mrs Hardman, Rainhill
Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”
Mr Wilson, Barnoldswick, Lancashire
I am delighted with my new staircase.  Mike and his team were amazing, so pleasant, efficient and tidy, and the end result is even better than I had hoped.   Thanks goes to our designer for his good advice and help in deciding what would be most suitable for our house. It has been a pleasure to deal with your company and I would recommend you to anyone who is considering having similar work done"
Mrs Hewitt, Oxford
Pearson C43
Mr Pearson, Cheshire
Dutton, Hertfordshire
Mr & Mrs Dutton, Hertfordshire
Carney, Derbyshire
Mr & Mrs Carney, Derbyshire
Long, Milton Keynes
Mr & Mrs Long, Milton Keynes
Chippendale, Wakefield
Mr & Mrs Chippendale, Wakefield
Partridge, Grantham
Mr & Mrs Partridge, Grantham
Hepburn YO60
Mr & Mrs Hepburn, Yorkshire
We had Abbott-Wade over along with several other companies, but the expertise and passion meant we chose to move forward with them. I don’t think we were an easy customer, requesting a few changes here and there during design, then after completion, but nothing was a problem and the team were consultative and patient throughout. The end product is stunning and has transformed our hallway. We would highly recommend them.
Mr & Mrs Riordan, Northamptonshire
staircases cornwall
Mrs Blaylock, Cornwall
staircases middlesex
Mrs Shar, Middlesex
Had our new staircase balustrades completed today. Absolutely delighted with the result, worth every single penny. I cannot recommend this company enough. Superb workmanship, very quick installation and tidy. Also, fantastic fitters nothing too much trouble. Thank you Abbott-Wade.
Mrs Carr, Lancashire
Mr & Mrs Tournay, Dunstable
Christie, Runcorn
Mr & Mrs Christie, Runcorn
Duffill, Somerset
Mr & Mrs Duffill, Somerset
Thank you for the good work and customer service we received from your company."
Mr Molyneux, Ashton in Makerfield
Hancocks, Sandwich
Mr & Mrs Hancocks, Sandwich
Ian and Charles have been a pleasure to have working in our house. They always leave a tidy house at the end of the day. Very professional in the workplace."
Mr & Mrs Peters, Brighton
staircases cheshire
Mr & Mrs Lee, Cheshire
Flannery, Leigh
Mrs Flannery, Leigh
Absolutely made up, you certainly know what you're doing. I have had bad jobs done in the past so I really appreciate a good job. My husband was very impressed, first class job, we are delighted, thanks again"
Dorreen & Noel, St Helens
staircase refurbishments Surrey
Mr & Mrs Moosa, Caterham
We're both thrilled to bits with the staircase, it looks fabulous!”
Mrs Booth, Lymm, Cheshire
Gill, Portsmouth
Mr & Mrs Gill, Portsmouth
Lee and Ellis have just left after transforming our hall, stairs and landing with a beautiful oak and glass staircase. The craftsmanship and materials are second to none. Lee and Ellis are a great team and carried out the work to a very high standard. We are glad that we chose to have a matching handrail on the opposite wall too. Nothing was too much trouble for the team and they even put our stair carpet back until we get a new one. Many thanks to Janet for her help at the initial consultation, the office team and particularly to Lee and Ellis for their superb workmanship. It has been a pleasure to do business with such a friendly and efficient company. Huge thanks once again."
Mr & Mrs Straker, Hampshire
We are really pleased with the new staircase. They have done a brilliant job. The workmanship is second to none. The men were both professional and friendly. It was a pleasure to have them in are home . I would have no hesitation in recommending your to family and friends . Thank you very much all of you.
Mr & Mrs De Asha, Merseyside
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