Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

To read more testimonials, click the refresh button in your browser.

Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
I just wanted to thank you for the beautiful staircase...we are so happy with it."
Mrs Grogan, London
Hankey, Stockton Heath
Mr & Mrs Hankey, Stockton Heath
Pickles, Rochdale
Mr & Mrs Pickles, Rochdale
Sinden ME12
Mr & Mrs Sinden, Sheerness
Deft, Leicestershire
Mr & Mrs Deft, Leicestershire
Staircases Warwickshire
Mrs Brown, Southam
Partridge, Grantham
Mr & Mrs Partridge, Grantham
Clean and Tidy, excellent finish to the work looks superb and very modern. Professional job I would recommend you to anybody."
Mrs Lane, Liverpool
Statton, Kidderminster
Mr & Mrs Statton, Kidderminster
Just had our stairs done by the lovely Charles and Ellis, poor lads had to work under cold conditions due to the awful Beast from the East and the front door having to be open in our hallway, well done to a great team. Also thank you Colin the salesman for no pressure selling, he gave us lots of options. I would thoroughly recommend this family run business - excellent service from the start.”
Mr & Mrs Harbin, Hertfordshire
Ian and Charles have been a pleasure to have working in our house. They always leave a tidy house at the end of the day. Very professional in the workplace."
Mr & Mrs Peters, Brighton
Berry, Newbury
Mr & Mrs Berry, Newbury
Many, many thanks to Rob and Andy who fitted our new bannisters in just two days - cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done - a very professional company."
Mrs Gaynor, Liverpool
What a fantastic job the fitting team have done! They were very polite and nothing was too much trouble for them. I would recommend them to anyone, thanks once again for a job well done.”
Mr & Mrs Jones, Leeds
Davies, Cowbridge
Mr & Mrs Davies, Cowbridge
Helsby, St Helens
Mr & Mrs Helsby, St Helens
staircases surrey
Mr Notton, Epsom
Sayer, Billinge
Mr & Mrs Sayer, Billinge
staircases warrington
Mrs O'Neil, Warrington
staircase refurbishments Surrey
Mr & Mrs Moosa, Caterham
Loving my new addition thank you, You guys are the ultimate professionals!"
Mrs Swindley, Warrington
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott Wade"
Mr & Mrs Hardman, Rainhill
Nutton, Evesham
Mr & Mrs Nutton, Evesham
Chapman, leatherhead
Mr & Mrs Chapman, Leatherhead
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
Lee and Ellis have just left after transforming our hall, stairs and landing with a beautiful oak and glass staircase. The craftsmanship and materials are second to none. Lee and Ellis are a great team and carried out the work to a very high standard. We are glad that we chose to have a matching handrail on the opposite wall too. Nothing was too much trouble for the team and they even put our stair carpet back until we get a new one. Many thanks to Janet for her help at the initial consultation, the office team and particularly to Lee and Ellis for their superb workmanship. It has been a pleasure to do business with such a friendly and efficient company. Huge thanks once again."
Mr & Mrs Straker, Hampshire
greater manchester staircases
Mrs White, Manchester
new staircases warrington
Mrs Barnett, Warrington
Robinson, Warrington
Mr & Mrs Robinson, Warrington
We are so happy with out new staircase.  It looks fab and it has transformed the hallway. A big thank you to Lee and Adam for their work.  We appreciate their hard work and attention to detail.”
Mr & Mrs Man, Romford
We've just had our new staircase fitted by Lee and Ellis and we are really pleased with it. It totally transforms our hallway. They are really hard working lads and they did a brilliant job. I'd recommend your company to anyone interested in updating their staircase. From start to finish the whole process has been great so thank you!
Mr & Mrs Barnett, Warrington
Parkes, Southport
Abbott-Wade Staircases Testimonial: Mr & Mrs Parkes, Southport
Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!"
Ms Hoath, Manchester
staircases shropshire
Mrs Pascoe, Shrewsbury
Blundell L40
Mr & Mrs Blundell, Merseyside
Botterill, Northamptonshire
Mr Botterill, Northamptonshire
Barrow, Keighley
Mr & Mrs Barrow, Keighley
The stairs look and are Fantastic!”
Mr & Mrs Harvey, Wolverhampton
Needham, Bicester
Mr & Mrs Needham, Bicester
stairase renovation oxfordshire
Mrs Bodger, Oxfordshire
Duffill, Somerset
Mr & Mrs Duffill, Somerset
staircases West Sussex
Mr & Mrs Knight, Horsham
glass oak staircases cheshire
Mr & Mrs Armstrong, Cheshire
Fantastic! The guys worked really hard and are a credit to your company, nothing was too much for them. Lee & Mark did a great job and we're really pleased. We would recommend them as they're first class guys!"
Mrs Graham, Hampshire
Brown S41
Mr & Mrs Brown, Chesterfield
Davies, Sutton
Mr & Mrs Davies, Sutton
Golding DA2 Feedback
Mr & Mrs Golding, Dartford
We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”
Mr & Mrs Avery, Cambridgeshire
staircase renovations Oxfordshire
Mr & Mrs Latham, Oxfordshire
Mitchell, Northamptonshire
Mr & Mrs Mitchell, Northamptonshire
Thanks very much to you and the team – it looks fantastic!"
Mr & Mrs Laycock, Knutsford
Hodges, Taplow
Mr & Mrs Hodges, Taplow
Mansfield, Guildford
Mr & Mrs Mansfield, Guildford
staircase renovations doncaster
Mr & Mrs Whitehead, Doncaster
We had Abbott-Wade over along with several other companies, but the expertise and passion meant we chose to move forward with them. I don’t think we were an easy customer, requesting a few changes here and there during design, then after completion, but nothing was a problem and the team were consultative and patient throughout. The end product is stunning and has transformed our hallway. We would highly recommend them.
Mr & Mrs Riordan, Northamptonshire
To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise - stunning glass staircase and professional and courteous fitters. Thank you Abbott Wade!"
Bill & Dianne, Cheshire
Smith, Bolton
Mr & Mrs Smith, Bolton
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
Clean and tidy, an excellent finish too. The work looks superb and very modern. A professional job, I would recommend you to anybody."
Mrs Lane, Liverpool
Wilson, Rainhill
Mr & Mrs Wilson, Rainhill
Taylor, Wilmslow
Mr & Mrs Taylor, Wilmslow
Taylor, Yeovil
Mr & Mrs Taylor, Yeovil
Mr & Mrs Fox, Cheshire
Mr & Mrs Jefferies, Bath
Jackson, York
Mr & Mrs Jackson, York
Robins, Gloucestershire
Mr & Mrs Robins, Gloucestershire
Lloyd, Higher Walton
Mr & Mrs Lloyd, Higher Walton
Merry, Margate
Mr & Mrs Merry, Margate
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
I just wanted to say how impressed and pleased I was with the guys who came to site and did the work. They were courteous, polite and demonstrated a real professionalism to doing their job and making the installation look good. Please pass on my thanks as I wasn’t in when they finished so couldn’t thank them directly.”
Mr Grant, Oldham
I just wanted to let you know how pleased I am with the job that Lee and Mark have done over the past three days. They have both been friendly, polite and courteous.  They always had a smile on their faces, even when it was pouring with rain for 2 solid days.  Their workmanship is amazing, and I have never known any tradesmen to work and hard and as quickly as them.  Literally from the moment they walked in the door on Monday to when they left this evening, they haven't stopped working.  Everyone I have met or spoken to, or e-mailed within your company, have been a pleasure to deal with."
Mrs Dunn, Berkshire
Di Giuseppe, Newton Abbot
Mr & Mrs Di Giuseppe, Newton Abbot
Pasha WD7
Mr & Mrs Pasha, Hertfordshire
Shaw, Leeds
Mrs Shaw, Leeds
I would like to thank Mike and Craig for doing an excellent job. It makes a pleasant change to have such professional, punctual and amiable people working in our home. Many thanks again and we will certainly recommend your company in the future."
Mrs Jenkins, Wigan
Ashton, Leeds
Mr & Mrs Ashton, Leeds
Christie, Runcorn
Mr & Mrs Christie, Runcorn
We are extremely delighted with the result. We feel we must come comment on the professionalism of your fitters.  They arrived on time and their work ethic is to be commended.  They were cheerful and very helpful and answered all our queries.  We would highly recommend both them and your company to anyone who wishes to transform their home.”
Mr & Mrs Elliott, Durham
Mr Dixon, East Sussex
Mansfield, Cheltenham
Mr & Mrs Mansfield, Cheltenham
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
oak glass staircase cheshire
Mr Hughes, Cheshire
Ball, Knowsley
Mr & Mrs Ball, Knowsley
Cox, Colchester
Mr & Mrs Cox, Colchester
Maher, Milton Keynes
Mr & Mrs Maher, Milton Keynes
Thank you so much for a job well done. From the initial sale to the final fit, the service has been first class. We couldn’t be more pleased. We can only speak highly of your firm and would have no hesitation in recommending you to other people.”
Mr & Mrs Connolly, Manchester
Thank you for the good work and customer service we received from your company."
Mr Molyneux, Ashton in Makerfield
We are very pleased with the new staircase, it is looking good – Thank You. Your ‘Chippies’ worked hard and have done an excellent job.”
Mr & Mrs Rogers, Llandudno, North Wales
Jubin RG19
Mr & Mrs Jubin, West Sussex
Lynch L26
Mrs Lynch, Liverpool
Walsh, Macclesfield
Mr & Mrs Walsh, Macclesfield
Poole SO24
Mrs Poole, Southampton
Modi EN2
Mrs Modi, Enfield
Thank you very much for all your help.  We are delighted with the staircase and received first class service right throughout the whole process.”
Mr Wheeler, Surrey
Just had our staircase refurbished - amazing service from the very first visit. Absolutely no pressure from Peter our salesman (no sales patter at all just excellent advice from a professional who is an expert rather than a salesman). No messing about with the dates advised for fitting and fitters arrived dead on the time advised. These guys grafted from 7 in the morning until 7 at night. The end result is beautiful, they have so much pride in what they produce. Extremely skilled, professional and courteous throughout. As you can tell, we are so pleased. Will be recommending whenever we can.
Mrs Rose, Swindon
staircases middlesex
Mrs Shar, Middlesex
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
Call Now