Abbottwade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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Poole SO24
Mrs Poole, Southampton
Just to say we are very pleased with our new bannister. Your team were hard working, tidy and unfailingly polite and did a very fine job. Please pass on our thanks.”
Mr & Mrs Wallace, Aberdeen
staircases hartshill
Ms Luton, Hartshill
Brown S41
Mr & Mrs Brown, Chesterfield
Loveday ME15
Mrs Loveday, Maidstone
staircase renovations Oxfordshire
Mr & Mrs Latham, Oxfordshire
staircases shropshire
Mrs Pascoe, Shrewsbury
Ian and Charles have been a pleasure to have working in our house. They always leave a tidy house at the end of the day. Very professional in the workplace."
Mr & Mrs Peters, Brighton
We're very happy with the process and the staircase looks great.”
Mrs Smith, Surrey
Key, Appleton
Mr & Mrs Key, Appleton
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
Nutton, Evesham
Mr & Mrs Nutton, Evesham
Tilley, Waverton
Mr & Mrs Tilley, Chester
An excellent, professional job! Lee & Mark are a credit to your business.”
VM, Southampton
Dutton, Hertfordshire
Mr & Mrs Dutton, Hertfordshire
Rimmer, St Helens
Mr & Mrs Rimmer, St Helens
Hayes, Widnes
Mr & Mrs Hayes, Widnes
The stairs look and are Fantastic!”
Mr & Mrs Harvey, Wolverhampton
Jubin RG19
Mr & Mrs Jubin, West Sussex
I am delighted with the staircase, it has transformed the hallway, stairs and landing."
Mrs Bramley, Abingdon
The guys did a great job and we are thrilled with how the stairs and hallway have been transformed. All at the Company should be very proud of the quality of work and service standards you deliver.”
Mr O'Dwyer, Solihull
I just wanted to say how impressed and pleased I was with the guys who came to site and did the work. They were courteous, polite and demonstrated a real professionalism to doing their job and making the installation look good. Please pass on my thanks as I wasn’t in when they finished so couldn’t thank them directly.”
Mr Grant, Oldham
We are very pleased with how our new staircase looks as it makes our hall much lighter and it looks more modern.  Your two chaps who did the fitting turned up on time, both days, worked really hard throughout the day and had an eye for detail. They tidied up each day and seemed to work well together as a team. They were both polite and got on with the job in a professional manner.”
Mr Warbutton, Wiltshire
staircases-lancashire
Mr Tournay, Lancs
Needham, Bicester
Mr & Mrs Needham, Bicester
glass oak staircases cheshire
Mr & Mrs Armstrong, Cheshire
Chapman, leatherhead
Mr & Mrs Chapman, Leatherhead
Fantastic! The guys worked really hard and are a credit to your company, nothing was too much for them. Lee & Mark did a great job and we're really pleased. We would recommend them as they're first class guys!"
Mrs Graham, Hampshire
Lee and Ellis have just left after transforming our hall, stairs and landing with a beautiful oak and glass staircase. The craftsmanship and materials are second to none. Lee and Ellis are a great team and carried out the work to a very high standard. We are glad that we chose to have a matching handrail on the opposite wall too. Nothing was too much trouble for the team and they even put our stair carpet back until we get a new one. Many thanks to Janet for her help at the initial consultation, the office team and particularly to Lee and Ellis for their superb workmanship. It has been a pleasure to do business with such a friendly and efficient company. Huge thanks once again."
Mr & Mrs Straker, Hampshire
Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone's efforts."
Mr Kelly, Rickmansworth
Firstly let me say how absolutely thrilled I am with the work, really, really happy - an amazing transformation which has way exceeded my expectations (and worries!). As for the team, they were so hardworking (a very long and hardworking day), professional and knowledgeable. More importantly, they did really work as a team to the extent that you could use them in Teamwork Videos - they chatted along together, lots of singing, discussing next steps and/or optimal solutions to a problem such that I really enjoyed having them here & listening to their banter and chat. All in all, a very positive experience. Thanks again for a great outcome which is much appreciated."
Mrs Barnett, Cobham
We had Abbott-Wade over along with several other companies, but the expertise and passion meant we chose to move forward with them. I don’t think we were an easy customer, requesting a few changes here and there during design, then after completion, but nothing was a problem and the team were consultative and patient throughout. The end product is stunning and has transformed our hallway. We would highly recommend them.
Mr & Mrs Riordan, Northamptonshire
Bodger, Oxon
Mrs Bodger, Oxon
A real, proper professional job! High quality, pleasant, hard working fitting crew - I could not have wished for any more. Big thanks to Anthony & Charles."
Mr Hughes, Lancashire
Burton, glasgow feedback
Mrs Burton, Glasgow
Just had our staircase refurbished - amazing service from the very first visit. Absolutely no pressure from Peter our salesman (no sales patter at all just excellent advice from a professional who is an expert rather than a salesman). No messing about with the dates advised for fitting and fitters arrived dead on the time advised. These guys grafted from 7 in the morning until 7 at night. The end result is beautiful, they have so much pride in what they produce. Extremely skilled, professional and courteous throughout. As you can tell, we are so pleased. Will be recommending whenever we can.
Mrs Rose, Swindon
Thanks very much to you and the team – it looks fantastic!"
Mr & Mrs Laycock, Knutsford
We've just had our new staircase fitted by Lee and Ellis and we are really pleased with it. It totally transforms our hallway. They are really hard working lads and they did a brilliant job. I'd recommend your company to anyone interested in updating their staircase. From start to finish the whole process has been great so thank you!
Mr & Mrs Barnett, Warrington
The staircase looks fantastic.  It is a real feature in the house now and has far exceeded our expectations.  Lee and Ellis were very polite, friendly and professional and did a wonderful job. I would definitely have no problems with recommending Abbott-Wade to anyone who wanted to refurbish their staircase."
Mr & Mrs Nichols, Essex
staircases oxfordshire
Mr & Mrs Walker, Oxfordshire
I am delighted with my new staircase.  Mike and his team were amazing, so pleasant, efficient and tidy, and the end result is even better than I had hoped.   Thanks goes to our designer for his good advice and help in deciding what would be most suitable for our house. It has been a pleasure to deal with your company and I would recommend you to anyone who is considering having similar work done"
Mrs Hewitt, Oxford
Price was a big factor, but also the fitters being employed by the company, not requiring complete payment until completion, demonstrated to me that you have a lot of confidence in what you do. We also felt very comfortable with the way in which Peter made his pitch, he was very genuine.”
Mr Norwood, Staffordshire
Lloyd, Higher Walton
Mr & Mrs Lloyd, Higher Walton
Rob and Lee completed our staircase earlier this week. They are excellent ambassadors for your company - friendly, helpful and polite and they did an excellent job too. We are delighted with the result and won't hesitate to recommend Abbott-Wade."
Mr & Mrs Dowlman, Lincolnshire
Oxer, Whittlesey
Mr & Mrs Oxer, Whittlesey
Pasha WD7
Mr & Mrs Pasha, Hertfordshire
Adams, Hudderfield
Mrs Adams, Huddersfield
Mann, Warwick
Mr & Mrs Mann, Warwick
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott Wade"
Mr & Mrs Hardman, Rainhill
Christie, Runcorn
Mr & Mrs Christie, Runcorn
Chippendale, Wakefield
Mr & Mrs Chippendale, Wakefield
staircases essex
Mr Reddy, Canvey Island
Mitchell, Northamptonshire
Mr & Mrs Mitchell, Northamptonshire
Walsh, Macclesfield
Mr & Mrs Walsh, Macclesfield
Everyone at Abbott-Wade has been very friendly to deal with. Lee and Mark have done a fantastic job fitting the staircase, even in the pouring rain. Their singing was good to listen to as well! Thank you."
Mrs Dunn, Berkshire
Baker, Carrington
Mr & Mrs Baker, Carrington
staircases blackpool
Mr & Mrs Diss, Blackpool
Taylor, Wilmslow
Mr & Mrs Taylor, Wilmslow
Shaw, Kent
Mr & Mrs Shaw, Kent
Trayer, Leeds
Mrs Trayer, Leeds
Arkell, Widnes
Mr & Mrs Arkell, Widnes
Modi EN2
Mrs Modi, Enfield
Staniszewska, Bristol
Mrs Staniszewska, Bristol
Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
Ball, Knowsley
Mr & Mrs Ball, Knowsley
Could I just say I thought the two young men who fitted my staircase were brilliant. Very professional but friendly and polite and hard working. I am over the moon with my new staircase and would recommend you without hesitation. From my first contact with your company through to now, been first class service. Thank you to all involved."
Mr & Mrs Shipsides, Warrington
Amazing company totally professional very happy with my redesigned stairs.”
Mr & Mrs Swindley, St Helens
new staircases warrington
Mrs Barnett, Warrington
I am absolutely delighted with my new staircase. It almost raised a tear after having to put up with the old and nasty one we had!”
Mrs Witter, Merseyside
Robins, Gloucestershire
Mr & Mrs Robins, Gloucestershire
staircase refurbishments Warrington cheshire
Mr & Mrs Phillips, Warrington
stairase renovation oxfordshire
Mrs Bodger, Oxfordshire
staircase refurbishments Warrington
Mr & Mrs Brown, Warrington
Middlehurst, Aintree
Mr & Mrs Middlehurst, Aintree
Clean and tidy, an excellent finish too. The work looks superb and very modern. A professional job, I would recommend you to anybody."
Mrs Lane, Liverpool
staircases Herefordshire
Mr & Mrs Atkins, Ross-On-Wye
Wow! An amazing job & super speedy. The lads did a fantastic job making sure I was 100% happy. They are a credit to the company and the stairs have transformed our house. Thank you."
Mrs Winstanley, Congleton
Mr & Mrs Tournay, Dunstable
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company.”
Mr & Mrs McGuire, Northampton
Berry, Newbury
Mr & Mrs Berry, Newbury
Richardson, Warrington
Mr Richardson, Warrington
Hepburn YO60
Mr & Mrs Hepburn, Yorkshire
Taylor, Yeovil
Mr & Mrs Taylor, Yeovil
Brown, Chesterfield
Mr & Mrs Brown, Chesterfield
I am extremely happy with the service I received right from start to finish. The fitters were excellent and it was nice knowing them. Once again, I am thankful for all the help and advise I received from you. Please extend my special thanks to the design team and the fitters.”
Mr Kumar, Hounslow, London
Partridge, Grantham
Mr & Mrs Partridge, Grantham
We are delighted with the staircase renovation and thanks to you all for the great service.”
Mrs Evans, High Wycombe
Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”
Mr Wilson, Barnoldswick, Lancashire
We love, love, love it! Thank you so much. I recommended you to a friend and she's already had hers fitted and is as delighted as we are."
Mrs McGuire, Northamptonshire
We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase."
Mrs Walker, Oxfordshire
staircases middlesex
Mrs Shar, Middlesex
Just had our stairs done by the lovely Charles and Ellis, poor lads had to work under cold conditions due to the awful Beast from the East and the front door having to be open in our hallway, well done to a great team. Also thank you Colin the salesman for no pressure selling, he gave us lots of options. I would thoroughly recommend this family run business - excellent service from the start.”
Mr & Mrs Harbin, Hertfordshire
Bissell, Birmingham
Mr & Mrs Bissell, Birmingham
We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”
Mr & Mrs Avery, Cambridgeshire
Mullin, Lymm
Mr & Mrs Mullin, Lymm
Mr & Mrs Watts, London
staircase renovations doncaster
Mr & Mrs Whitehead, Doncaster
Staircases Warwickshire
Mrs Brown, Southam
phillips, Hampstead
Mr & Mrs Phillips, Hampstead
Excellent job. Very pleased with our staircase. Pleasant workmen, helpful and friendly. Very clean and very tidy."
Mrs Hemingway, Blackpool
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