Abbott-Wade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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I am absolutely delighted with my new staircase. It almost raised a tear after having to put up with the old and nasty one we had!”
Mrs Witter, Merseyside
Mansfield, Guildford
Mr & Mrs Mansfield, Guildford
Cox, Colchester
Mr & Mrs Cox, Colchester
Cunningham, Rainhill
Mr & Mrs Cunningham, Rainhill
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
Absolutely made up, you certainly know what you're doing. I have had bad jobs done in the past so I really appreciate a good job. My husband was very impressed, first class job, we are delighted, thanks again"
Dorreen & Noel, St Helens
We shopped around for a company to fit our new staircase and chose Abbott-Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
Richardson, Warrington
Mr Richardson, Warrington
Williamson, Penketh
Mr & Mrs Williamson, Penketh
Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”
Mr Wilson, Barnoldswick, Lancashire
De Boer, Scunthorpe
Mr De Boer, Scunthorpe
Lingard DE4
Mr & Mrs Lingard, Matlock
Key, Appleton
Mr & Mrs Key, Appleton
We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase."
Mrs Walker, Oxfordshire
We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recommend your company to others."
Mr & Mrs Agate, Widnes
Burton, glasgow feedback
Mrs Burton, Glasgow
staircase renovations Hull
Mrs Thackray, Hull
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
staircase renovation cheshire
Mrs Holden, Cheshire
JefferiesBA2
Mr & Mrs Jefferies, Bath
staircases warrington
Mrs O'Neil, Warrington
Oxer, Whittlesey
Mr & Mrs Oxer, Whittlesey
I am delighted with the staircase, it has transformed the hallway, stairs and landing."
Mrs Bramley, Abingdon
We're very happy with the process and the staircase looks great.”
Mrs Smith, Surrey
Mann, Warwick
Mr & Mrs Mann, Warwick
Good Morning, Please pass on our thanks to all concerned in the fitting of our new staircase, which was completed on Tuesday of this week. We are absolutely delighted with the work carried out. We had an old dark wood, open tread staircase and it has been replaced with an oak and glass one. It has completely transformed our hallway. The work carried out is of the highest quality and it was a pleasure to have Mike and his team in our home working. The disruption was kept to a minimum and we would have no hesitation in recommending your company - in fact we have already done so! Thank you once again."
Mrs & Mrs MacRae, Hertfordshire
Ball, Manchester
Mr & Mrs Ball, Manchester
Chapman, leatherhead
Mr & Mrs Chapman, Leatherhead
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
staircases manchester
Mrs Unsworth, Manchester
Oldroyd, Wakefield
Mr & Mrs Oldroyd, Wakefield
Smith, Bolton
Mr & Mrs Smith, Bolton
Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you."
Mrs Staton, Kidderminster
staircase renovations Oxfordshire
Mr & Mrs Latham, Oxfordshire
Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”
Mr & Mrs Avery, Cambridgeshire
Davies, Sutton
Mr & Mrs Davies, Sutton
Carney, Derbyshire
Mr & Mrs Carney, Derbyshire
Mr & Mrs Watts, London
Deft, Leicestershire
Mr & Mrs Deft, Leicestershire
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
We are delighted with the staircase renovation and thanks to you all for the great service.”
Mrs Evans, High Wycombe
Really pleased, in fact more than pleased! We have already recommended you to two of our friends and will do again."
Mrs Atherton, St Helens
Wow! An amazing job & super speedy. The lads did a fantastic job making sure I was 100% happy. They are a credit to the company and the stairs have transformed our house. Thank you."
Mrs Winstanley, Congleton
Hepburn YO60
Mr & Mrs Hepburn, Yorkshire
oak staircases cheshire
Mr & Mrs Bruce, Cheshire
Arkell, Widnes
Mr & Mrs Arkell, Widnes
Warburton, Warrington
Mr & Mrs Warburton, Warrington
Hancocks, Sandwich
Mr & Mrs Hancocks, Sandwich
Griffiths, Coats, Gloucestershire
Mr & Mrs Griffiths, Gloucestershire
We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve - from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future."
Mr & Mrs Cusa, Exeter
staircases surrey
Mr Notton, Epsom
Everyone at Abbott-Wade has been very friendly to deal with. Lee and Mark have done a fantastic job fitting the staircase, even in the pouring rain. Their singing was good to listen to as well! Thank you."
Mrs Dunn, Berkshire
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
Loveday ME15
Mrs Loveday, Maidstone
staircase renovations Essex
Mr Broadley, Essex
Shaw, Leeds
Mrs Shaw, Leeds
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
Just to say we are very pleased with our new bannister. Your team were hard working, tidy and unfailingly polite and did a very fine job. Please pass on our thanks.”
Mr & Mrs Wallace, Aberdeen
Shaw, Kent
Mr & Mrs Shaw, Kent
I am writing to let you know how delighted we are with our new staircase. Your fitters Lee & Simon made a terrific job of removing the existing rickety old staircase and installing a very smart new one. They worked very professionally and were extremely conscious of covering and protecting our oak flooring maintaining a high standard of keeping on top of any residue from their work.
I should very much appreciate if you could forward our thanks on to Lee and Simon and also Stuart Corbitt and Les Dash.
We are extremely pleased with the end result and would not hesitate in recommending your company.”
Mr Coleman, Wokingham
Harley B46
Mr & Mrs Harley, Birmingham
Gill, Portsmouth
Mr & Mrs Gill, Portsmouth
stairase renovation oxfordshire
Mrs Bodger, Oxfordshire
staircase refurbishments Warrington
Mr & Mrs Brown, Warrington
Hankey, Stockton Heath
Mr & Mrs Hankey, Stockton Heath
We would like to congratulate your company on the recent installation of our super staircase, the quality and finish is superb. Your installation engineers were impressive, no touch up of plastering or painting was required, they were brilliant - and they liked my cakes! Well done to all involved, we will definitely highly recommend your company. Thank you all."
Mr & Mrs Newman, Gloucestershire
new staircase cheshire
Mrs Ho-Wan, Cheshire
Middlehurst, Aintree
Mr & Mrs Middlehurst, Aintree
Cartwright WA10
Mr & Mrs Cartwright, St Helens
Berry, Newbury
Mr & Mrs Berry, Newbury
Taylor, Wilmslow
Mr & Mrs Taylor, Wilmslow
We had Abbott-Wade over along with several other companies, but the expertise and passion meant we chose to move forward with them. I don’t think we were an easy customer, requesting a few changes here and there during design, then after completion, but nothing was a problem and the team were consultative and patient throughout. The end product is stunning and has transformed our hallway. We would highly recommend them.
Mr & Mrs Riordan, Northamptonshire
Sinden ME12
Mr & Mrs Sinden, Sheerness
Bissell, Birmingham
Mr & Mrs Bissell, Birmingham
Merry, Margate
Mr & Mrs Merrett, Golborne
Tilley, Waverton
Mr & Mrs Tilley, Chester
Lee and Ellis have just left after transforming our hall, stairs and landing with a beautiful oak and glass staircase. The craftsmanship and materials are second to none. Lee and Ellis are a great team and carried out the work to a very high standard. We are glad that we chose to have a matching handrail on the opposite wall too. Nothing was too much trouble for the team and they even put our stair carpet back until we get a new one. Many thanks to Janet for her help at the initial consultation, the office team and particularly to Lee and Ellis for their superb workmanship. It has been a pleasure to do business with such a friendly and efficient company. Huge thanks once again."
Mr & Mrs Straker, Hampshire
Just had our staircase refurbished - amazing service from the very first visit. Absolutely no pressure from Peter our salesman (no sales patter at all just excellent advice from a professional who is an expert rather than a salesman). No messing about with the dates advised for fitting and fitters arrived dead on the time advised. These guys grafted from 7 in the morning until 7 at night. The end result is beautiful, they have so much pride in what they produce. Extremely skilled, professional and courteous throughout. As you can tell, we are so pleased. Will be recommending whenever we can.
Mrs Rose, Swindon
staircases essex
Mr Reddy, Canvey Island
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
Could I just say I thought the two young men who fitted my staircase were brilliant. Very professional but friendly and polite and hard working. I am over the moon with my new staircase and would recommend you without hesitation. From my first contact with your company through to now, been first class service. Thank you to all involved."
Mr & Mrs Shipsides, Warrington
Needham, Bicester
Mr & Mrs Needham, Bicester
Davies, Cowbridge
Mr & Mrs Davies, Cowbridge
staircase refurbishments Warrington cheshire
Mr & Mrs Phillips, Warrington
We are extremely delighted with the result. We feel we must come comment on the professionalism of your fitters.  They arrived on time and their work ethic is to be commended.  They were cheerful and very helpful and answered all our queries.  We would highly recommend both them and your company to anyone who wishes to transform their home.”
Mr & Mrs Elliott, Durham
Shelton, Iiford
Mr & Mrs Shelton, Iiford
staircases middlesex
Mrs Shar, Middlesex
I just thought I'd send a quick email to thank your company who have been exceptional from start to finish. The lads on site were courteous, polite, friendly and very tidy! We have had several tradesmen in our house over the last few months and your lads were a breath of fresh air! Nothing was too much trouble, the stairs are of superb quality and finish and I thank you and would like the thanks to be passed on to the lads. We have a family run company ourselves, everyone is so quick to complain but not so quick to thank you, and it's nice when they do!
Mr & Mrs Waterworth
staircases hartshill
Ms Luton, Hartshill
Staircases Warwickshire
Mrs Brown, Southam
An excellent, professional job! Lee & Mark are a credit to your business.”
VM, Southampton
I am extremely happy with the service I received right from start to finish. The fitters were excellent and it was nice knowing them. Once again, I am thankful for all the help and advise I received from you. Please extend my special thanks to the design team and the fitters.”
Mr Kumar, Hounslow, London
staircases cheshire
Mr & Mrs Lee, Cheshire
Jubin RG19
Mr & Mrs Jubin, West Sussex
Walker, Solihull
Mr Walker, Solihull
staircases West Sussex
Mr & Mrs Knight, Horsham
staircase renovations Liverpool
Mr & Mrs Bleasdale, Liverpool
To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise - stunning glass staircase and professional and courteous fitters. Thank you Abbott Wade!"
Bill & Dianne, Cheshire
Mansfield, Cheltenham
Mr & Mrs Mansfield, Cheltenham
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