Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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Staniszewska, Bristol
Mrs Staniszewska, Bristol
staircase renovations Hull
Mrs Thackray, Hull
staircase renovations Essex
Mr Broadley, Essex
We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve - from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future."
Mr & Mrs Cusa, Exeter
Could I just say I thought the two young men who fitted my staircase were brilliant. Very professional but friendly and polite and hard working. I am over the moon with my new staircase and would recommend you without hesitation. From my first contact with your company through to now, been first class service. Thank you to all involved."
Mr & Mrs Shipsides, Warrington
greater manchester staircases
Mrs White, Manchester
Rob and Lee completed our staircase earlier this week. They are excellent ambassadors for your company - friendly, helpful and polite and they did an excellent job too. We are delighted with the result and won't hesitate to recommend Abbott-Wade."
Mr & Mrs Dowlman, Lincolnshire
Pickles, Rochdale
Mr & Mrs Pickles, Rochdale
I would like to thank Mike and Craig for doing an excellent job. It makes a pleasant change to have such professional, punctual and amiable people working in our home. Many thanks again and we will certainly recommend your company in the future."
Mrs Jenkins, Wigan
Bodger, Oxon
Mrs Bodger, Oxon
King IP12
Mr & Mrs King, Ipswich
Jackson, York
Mr & Mrs Jackson, York
Di Giuseppe, Newton Abbot
Mr & Mrs Di Giuseppe, Newton Abbot
Reeve, Winchester
Mr & Mrs Reeve, Winchester
Many thanks for my beautiful new staircase. The boys who installed it were terrific, courteous, efficient, clean and tidy. I now need to repaint the stairwell because it looks tatty, the boys were incredibly efficient at leaving the paintwork and plasterwork looking as if they hadn't been touched. Then I'll get a new carpet put down and send you a photo of the finished product! I'm really pleased with it and would definitely recommend you to anyone looking for a new staircase."
Mrs Gibbons, Gloucestershire
Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!"
Ms Hoath, Manchester
Amazing company totally professional very happy with my redesigned stairs.”
Mr & Mrs Swindley, St Helens
staircase refurbishments Warrington
Mr & Mrs Brown, Warrington
What a fantastic job the fitting team have done! They were very polite and nothing was too much trouble for them. I would recommend them to anyone, thanks once again for a job well done.”
Mr & Mrs Jones, Leeds
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
staircases Herefordshire
Mr & Mrs Atkins, Ross-On-Wye
Harley B46
Mr & Mrs Harley, Birmingham
We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase."
Mrs Walker, Oxfordshire
Mullin, Lymm
Mr & Mrs Mullin, Lymm
I just wanted to thank you for the beautiful staircase...we are so happy with it."
Mrs Grogan, London
Exceptional, professional service during the duration of the transformation. Excellent finish, we would definitely recommend!"
Mr & Mrs Burns, Mold
De Boer, Scunthorpe
Mr De Boer, Scunthorpe
Brown, Sheffield
Mr & Mrs Brown, Sheffield
Gill, Portsmouth
Mr & Mrs Gill, Portsmouth
Loving my new addition thank you, You guys are the ultimate professionals!"
Mrs Swindley, Warrington
Golding DA2 Feedback
Mr & Mrs Golding, Dartford
Mr & Mrs Cusa, Exeter
Had our new staircase balustrades completed today. Absolutely delighted with the result, worth every single penny. I cannot recommend this company enough. Superb workmanship, very quick installation and tidy. Also, fantastic fitters nothing too much trouble. Thank you Abbot Wade.
Mrs Carr, Lancashire
Cooper EX7
Mr & Mrs Cooper, Dawlish
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
oak staircases cheshire
Mr & Mrs Bruce, Cheshire
staircases blackpool
Mr & Mrs Diss, Blackpool
Berry, Newbury
Mr & Mrs Berry, Newbury
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
We would like to congratulate your company on the recent installation of our super staircase, the quality and finish is superb. Your installation engineers were impressive, no touch up of plastering or painting was required, they were brilliant - and they liked my cakes! Well done to all involved, we will definitely highly recommend your company. Thank you all."
Mr & Mrs Newman, Gloucestershire
Christie, Runcorn
Mr & Mrs Christie, Runcorn
Everyone at Abbott-Wade has been very friendly to deal with. Lee and Mark have done a fantastic job fitting the staircase, even in the pouring rain. Their singing was good to listen to as well! Thank you."
Mrs Dunn, Berkshire
The end result is outstanding! Both Rob and Andy have done a first class job! Nothing was too much trouble for the guys – not even our 5 and 2 year old girls under their feet. Both have a great attitude. They are both passionate about what they, taking pride in their work. These guys are an asset to your business. Once again thanks for a superior installation. I won’t think twice about recommending you to family and friends."
Mr Allison, Hull
staircase renovation cheshire
Mrs Holden, Cheshire
Adams, Hudderfield
Mrs Adams, Huddersfield
Mr Tournay, Lancs
Partridge, Grantham
Mr & Mrs Partridge, Grantham
Cartwright WA10
Mr & Mrs Cartwright, St Helens
Delighted. What more can we say? The stair is superb so full marks from the surveys to the installation. Lee and Mark have done a superb job and have been a pleasure to have around."
Mr & Mrs Cusa, Exeter
Walsh, Macclesfield
Mr & Mrs Walsh, Macclesfield
Davies, Cowbridge
Mr & Mrs Davies, Cowbridge
Adams, Huddersfield
Mr & Mrs Adams, Huddersfield
Amesbury, Chester
Mr & Mrs Amesbury, Chester
Tilley, Waverton
Mr & Mrs Tilley, Chester
Really pleased, in fact more than pleased! We have already recommended you to two of our friends and will do again."
Mrs Atherton, St Helens
Thank you very much to you all, Paul who helped if plan our new stairs and Lee and his team for fitting our stairs - we are really pleased with them!”
Mrs Atefi, London
Long, Milton Keynes
Mr & Mrs Long, Milton Keynes
An excellent, professional job! Lee & Mark are a credit to your business.”
VM, Southampton
staircases cornwall
Mrs Blaylock, Cornwall
Davies, Sutton
Mr & Mrs Davies, Sutton
staircase renovations Liverpool
Mr & Mrs Bleasdale, Liverpool
Many, many thanks to Rob and Andy who fitted our new bannisters in just two days - cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done - a very professional company."
Mrs Gaynor, Liverpool
Mr Dixon, East Sussex
The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our ecpectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home."
Mr & Mrs Lloyd, Cheshire
Key, Appleton
Mr & Mrs Key, Appleton
Excellent job. Very pleased with our staircase. Pleasant workmen, helpful and friendly. Very clean and very tidy."
Mrs Hemingway, Blackpool
Everyone involved presented a positive and professional image. From the initial contact and survey with Colin Campbell, Les in verification of same, through to Ian and Charles during installation and not forgetting Lana keeping us up to date with the progress of the project as it evolved."
Mr & Mrs Berry, Newbury
We are so happy with out new staircase.  It looks fab and it has transformed the hallway. A big thank you to Lee and Adam for their work.  We appreciate their hard work and attention to detail.”
Mr & Mrs Man, Romford
Warburton, Warrington
Mr & Mrs Warburton, Warrington
We are delighted with the staircase renovation and thanks to you all for the great service.”
Mrs Evans, High Wycombe
Mr & Mrs Jefferies, Bath
Game, Stevenage
Mr & Mrs Game, Stevenage
staircases cheshire
Mr & Mrs Lee, Cheshire
Clean and tidy, an excellent finish too. The work looks superb and very modern. A professional job, I would recommend you to anybody."
Mrs Lane, Liverpool
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
Mitchell, Northamptonshire
Mr & Mrs Mitchell, Northamptonshire
Ashton, Leeds
Mr & Mrs Ashton, Leeds
Shaw, Kent
Mr & Mrs Shaw, Kent
Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”
Mr Wilson, Barnoldswick, Lancashire
Our old staircase has been completely transformed beyond recognition. I didn't think this possible in such a short space of time and at such an affordable price. The quality and workmanship is second-to-none and the service we received from Abbott Wade from start to finish has been excellent. I would highly recommend."
Mrs Peet, Manchester
We are very pleased with the new staircase, it is looking good – Thank You. Your ‘Chippies’ worked hard and have done an excellent job.”
Mr & Mrs Rogers, Llandudno, North Wales
Mr & Mrs Watts, London
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
Walker, Solihull
Mr Walker, Solihull
Lingard DE4
Mr & Mrs Lingard, Matlock
staircases manchester
Mrs Unsworth, Manchester
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
Lee and Ellis have just left after transforming our hall, stairs and landing with a beautiful oak and glass staircase. The craftsmanship and materials are second to none. Lee and Ellis are a great team and carried out the work to a very high standard. We are glad that we chose to have a matching handrail on the opposite wall too. Nothing was too much trouble for the team and they even put our stair carpet back until we get a new one. Many thanks to Janet for her help at the initial consultation, the office team and particularly to Lee and Ellis for their superb workmanship. It has been a pleasure to do business with such a friendly and efficient company. Huge thanks once again."
Mr & Mrs Straker, Hampshire
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
Mr & Mrs Tournay, Dunstable
new staircase cheshire
Mrs Ho-Wan, Cheshire
Chippendale, Wakefield
Mr & Mrs Chippendale, Wakefield
We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”
Mr & Mrs Avery, Cambridgeshire
Statton, Kidderminster
Mr & Mrs Statton, Kidderminster
Absolutely made up, you certainly know what you're doing. I have had bad jobs done in the past so I really appreciate a good job. My husband was very impressed, first class job, we are delighted, thanks again"
Dorreen & Noel, St Helens
Rimmer, St Helens
Mr & Mrs Rimmer, St Helens
Just had our stairs done by the lovely Charles and Ellis, poor lads had to work under cold conditions due to the awful Beast from the East and the front door having to be open in our hallway, well done to a great team. Also thank you Colin the salesman for no pressure selling, he gave us lots of options. I would thoroughly recommend this family run business - excellent service from the start.”
Mr & Mrs Harbin, Hertfordshire
Nutton, Evesham
Mr & Mrs Nutton, Evesham
Wilson, Rainhill
Mr & Mrs Wilson, Rainhill
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