Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase."
Mrs Walker, Oxfordshire
Duffill, Somerset
Mr & Mrs Duffill, Somerset
Many, many thanks to Rob and Andy who fitted our new bannisters in just two days - cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done - a very professional company."
Mrs Gaynor, Liverpool
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
Shaw, Leeds
Mrs Shaw, Leeds
Oxer, Whittlesey
Mr & Mrs Oxer, Whittlesey
Taylor, Wilmslow
Mr & Mrs Taylor, Wilmslow
Mr & Mrs Forington, Lincolnshire
Adams, Hudderfield
Mrs Adams, Huddersfield
Flannery, Leigh
Mrs Flannery, Leigh
Ball, Wigan
Mr & Mrs Ball, Wigan
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
I am writing to let you know how delighted we are with our new staircase. Your fitters Lee & Simon made a terrific job of removing the existing rickety old staircase and installing a very smart new one. They worked very professionally and were extremely conscious of covering and protecting our oak flooring maintaining a high standard of keeping on top of any residue from their work.
I should very much appreciate if you could forward our thanks on to Lee and Simon and also Stuart Corbitt and Les Dash.
We are extremely pleased with the end result and would not hesitate in recommending your company.”
Mr Coleman, Wokingham
We have been very impressed by the Abbott-Wade professionalism and expertise throughout the process of replacing our staircase. From Colin through to Anthony and Rob, we have had confidence and now we can see the finished job we are not disappointed. Your fitters have gone the extra mile to give us a beautiful staircase. Their attention to detail is fantastic. It has been a pleasure to have them in our home. Thank you and well done everyone."
Mr & Mrs Chester, Portsmouth
Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone's efforts."
Mr Kelly, Rickmansworth
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
Golding DA2 Feedback
Mr & Mrs Golding, Dartford
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
De Boer, Scunthorpe
Mr De Boer, Scunthorpe
staircase refurbishments Warrington cheshire
Mr & Mrs Phillips, Warrington
Mr Tournay, Lancs
Di Giuseppe, Newton Abbot
Mr & Mrs Di Giuseppe, Newton Abbot
I am extremely happy with the service I received right from start to finish. The fitters were excellent and it was nice knowing them. Once again, I am thankful for all the help and advise I received from you. Please extend my special thanks to the design team and the fitters.”
Mr Kumar, Hounslow, London
Had our new staircase balustrades completed today. Absolutely delighted with the result, worth every single penny. I cannot recommend this company enough. Superb workmanship, very quick installation and tidy. Also, fantastic fitters nothing too much trouble. Thank you Abbott-Wade.
Mrs Carr, Lancashire
We shopped around for a company to fit our new staircase and chose Abbott Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
Just had our staircase refurbished - amazing service from the very first visit. Absolutely no pressure from Peter our salesman (no sales patter at all just excellent advice from a professional who is an expert rather than a salesman). No messing about with the dates advised for fitting and fitters arrived dead on the time advised. These guys grafted from 7 in the morning until 7 at night. The end result is beautiful, they have so much pride in what they produce. Extremely skilled, professional and courteous throughout. As you can tell, we are so pleased. Will be recommending whenever we can.
Mrs Rose, Swindon
staircases essex
Mr Reddy, Canvey Island
staircase renovations doncaster
Mr & Mrs Whitehead, Doncaster
Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
Latham, Liverpool
Mr & Mrs Latham, Liverpool
Taylor, Yeovil
Mr & Mrs Taylor, Yeovil
Judge, Horsham
Mr Judge, Horsham
Smith, Bolton
Mr & Mrs Smith, Bolton
Hankey, Stockton Heath
Mr & Mrs Hankey, Stockton Heath
staircase renovations hampshire
Mr & Mrs McGeachie, Hampshire
Rimmer, St Helens
Mr & Mrs Rimmer, St Helens
Oxer PE
Mr Oxer, Peterborough
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
Mullin, Lymm
Mr & Mrs Mullin, Lymm
phillips, Hampstead
Mr & Mrs Phillips, Hampstead
Oldroyd, Wakefield
Mr & Mrs Oldroyd, Wakefield
Chapman, leatherhead
Mr & Mrs Chapman, Leatherhead
Mr & Mrs Tournay, Dunstable
Thank you so much for a job well done. From the initial sale to the final fit, the service has been first class. We couldn’t be more pleased. We can only speak highly of your firm and would have no hesitation in recommending you to other people.”
Mr & Mrs Connolly, Manchester
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
Bissell, Birmingham
Mr & Mrs Bissell, Birmingham
Mr & Mrs Watts, London
Pasha WD7
Mr & Mrs Pasha, Hertfordshire
Peters, Worthing
Mr & Mrs Peters, Worthing
Mitchell, Northamptonshire
Mr & Mrs Mitchell, Northamptonshire
Chippendale, Wakefield
Mr & Mrs Chippendale, Wakefield
staircases West Sussex
Mr & Mrs Knight, Horsham
We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve - from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future."
Mr & Mrs Cusa, Exeter
staircases oxfordshire
Mr & Mrs Walker, Oxfordshire
Botterill, Northamptonshire
Mr Botterill, Northamptonshire
Mr & Mrs Jefferies, Bath
staircase renovations merseyside
Mrs Hancock, Merseyside
staircases warrington
Mrs O'Neil, Warrington
Brown, Chesterfield
Mr & Mrs Brown, Chesterfield
Absolutely made up, you certainly know what you're doing. I have had bad jobs done in the past so I really appreciate a good job. My husband was very impressed, first class job, we are delighted, thanks again"
Dorreen & Noel, St Helens
Robinson, Warrington
Mr & Mrs Robinson, Warrington
Gill, Portsmouth
Mr & Mrs Gill, Portsmouth
Lynch L26
Mr & Mrs Richardson, Norfolk
Cooper EX7
Mr & Mrs Cooper, Dawlish
Berry, Newbury
Mr & Mrs Berry, Newbury
The staircase looks fantastic.  It is a real feature in the house now and has far exceeded our expectations.  Lee and Ellis were very polite, friendly and professional and did a wonderful job. I would definitely have no problems with recommending Abbott-Wade to anyone who wanted to refurbish their staircase."
Mr & Mrs Nichols, Essex
King IP12
Mr & Mrs King, Ipswich
I would like to thank Mike and Craig for doing an excellent job. It makes a pleasant change to have such professional, punctual and amiable people working in our home. Many thanks again and we will certainly recommend your company in the future."
Mrs Jenkins, Wigan
staircases cornwall
Mrs Blaylock, Cornwall
Wow what a transformation. We are right up there with the Beckham's. Beautifully crafted and fitted staircase renovation and superb prompt after sales service - Abbott Wade truly go the extra mile for complete customer satisfaction. Thank you so much."
Mrs Farrell, Derbyshire
Harley B46
Mr & Mrs Harley, Birmingham
Shaw, Kent
Mr & Mrs Shaw, Kent
Mansfield, Guildford
Mr & Mrs Mansfield, Guildford
Everyone at Abbott-Wade has been very friendly to deal with. Lee and Mark have done a fantastic job fitting the staircase, even in the pouring rain. Their singing was good to listen to as well! Thank you."
Mrs Dunn, Berkshire
Game, Stevenage
Mr & Mrs Game, Stevenage
Long, Milton Keynes
Mr & Mrs Long, Milton Keynes
Barrow, Keighley
Mr & Mrs Barrow, Keighley
Bodger, Oxon
Mrs Bodger, Oxon
Middlehurst, Aintree
Mr & Mrs Middlehurst, Aintree
Warburton, Warrington
Mr & Mrs Warburton, Warrington
Reeve, Winchester
Mr & Mrs Reeve, Winchester
Blundell L40
Mr & Mrs Blundell, Merseyside
Arkell, Widnes
Mr & Mrs Arkell, Widnes
I am delighted with the staircase, it has transformed the hallway, stairs and landing."
Mrs Bramley, Abingdon
Loveday ME15
Mrs Loveday, Maidstone
Amazing company totally professional very happy with my redesigned stairs.”
Mr & Mrs Swindley, St Helens
Amesbury, Chester
Mr & Mrs Amesbury, Chester
staircase refurbishments Warrington
Mr & Mrs Brown, Warrington
The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our ecpectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home."
Mr & Mrs Lloyd, Cheshire
Ball M41
Mr & Mrs Ball, Manchester
Adams, Huddersfield
Mr & Mrs Adams, Huddersfield
Cooper, Dawlish
Mr & Mrs Cooper, Dawlish
Ball, Manchester
Mr & Mrs Ball, Manchester
staircase renovations Oxfordshire
Mr & Mrs Latham, Oxfordshire
What an amazing transformation.  I’m so pleased that I discovered Abbotwade, such an efficient dedicated team.  Always on time & excellent attention to detail from initial planning visit to final installation. We now have a stunning staircase made from high quality materials and all at a sensibly affordable price. Thanks to the whole team”
Mrs Darling, Devizes
Ashton, Leeds
Mr & Mrs Ashton, Leeds
staircases shropshire
Mrs Pascoe, Shrewsbury
Griffiths, Coats, Gloucestershire
Mr & Mrs Griffiths, Gloucestershire
I just wanted to thank you for the beautiful staircase...we are so happy with it."
Mrs Grogan, London
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company.”
Mr & Mrs McGuire, Northampton
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