Abbottwade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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oak staircases cheshire
Mr & Mrs Bruce, Cheshire
Game, Stevenage
Mr & Mrs Game, Stevenage
Many thanks for your professionalism from start to finish of the transformational staircase. All the workmen who have attended our home have been friendly and professional and are a credit to your Company. The stairs seem to be a talking point now whoever walks in through our front door and will be the first to recommend your Company to friends, family and colleagues who ask about our staircase.”
Mr & Mrs Bevis, Bolton
I am absolutely delighted with my new staircase. It almost raised a tear after having to put up with the old and nasty one we had!”
Mrs Witter, Merseyside
Brown, Sheffield
Mr & Mrs Brown, Sheffield
Taylor, Yeovil
Mr & Mrs Taylor, Yeovil
Really pleased, in fact more than pleased! We have already recommended you to two of our friends and will do again."
Mrs Atherton, St Helens
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
We're both thrilled to bits with the staircase, it looks fabulous!”
Mrs Booth, Lymm, Cheshire
Thank you for the good work and customer service we received from your company."
Mr Molyneux, Ashton in Makerfield
Robins, Gloucestershire
Mr & Mrs Robins, Gloucestershire
Bissell, Birmingham
Mr & Mrs Bissell, Birmingham
Loving my new addition thank you, You guys are the ultimate professionals!"
Mrs Swindley, Warrington
Rob and Lee completed our staircase earlier this week. They are excellent ambassadors for your company - friendly, helpful and polite and they did an excellent job too. We are delighted with the result and won't hesitate to recommend Abbott-Wade."
Mr & Mrs Dowlman, Lincolnshire
Just had our stairs done by the lovely Charles and Ellis, poor lads had to work under cold conditions due to the awful Beast from the East and the front door having to be open in our hallway, well done to a great team. Also thank you Colin the salesman for no pressure selling, he gave us lots of options. I would thoroughly recommend this family run business - excellent service from the start.”
Mr & Mrs Harbin, Hertfordshire
Thank you very much to you all, Paul who helped if plan our new stairs and Lee and his team for fitting our stairs - we are really pleased with them!”
Mrs Atefi, London
I am extremely happy with the service I received right from start to finish. The fitters were excellent and it was nice knowing them. Once again, I am thankful for all the help and advise I received from you. Please extend my special thanks to the design team and the fitters.”
Mr Kumar, Hounslow, London
Wow! An amazing job & super speedy. The lads did a fantastic job making sure I was 100% happy. They are a credit to the company and the stairs have transformed our house. Thank you."
Mrs Winstanley, Congleton
Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you."
Mrs Staton, Kidderminster
We would like to congratulate your company on the recent installation of our super staircase, the quality and finish is superb. Your installation engineers were impressive, no touch up of plastering or painting was required, they were brilliant - and they liked my cakes! Well done to all involved, we will definitely highly recommend your company. Thank you all."
Mr & Mrs Newman, Gloucestershire
Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”
Mr Wilson, Barnoldswick, Lancashire
Everyone at Abbott-Wade has been very friendly to deal with. Lee and Mark have done a fantastic job fitting the staircase, even in the pouring rain. Their singing was good to listen to as well! Thank you."
Mrs Dunn, Berkshire
Lloyd, Higher Walton
Mr & Mrs Lloyd, Higher Walton
Cox, Colchester
Mr & Mrs Cox, Colchester
Dansey, Orpington
Mr Dansey, Orpington
Good Morning, Please pass on our thanks to all concerned in the fitting of our new staircase, which was completed on Tuesday of this week. We are absolutely delighted with the work carried out. We had an old dark wood, open tread staircase and it has been replaced with an oak and glass one. It has completely transformed our hallway. The work carried out is of the highest quality and it was a pleasure to have Mike and his team in our home working. The disruption was kept to a minimum and we would have no hesitation in recommending your company - in fact we have already done so! Thank you once again."
Mrs & Mrs MacRae, Hertfordshire
Mullin, Lymm
Mr & Mrs Mullin, Lymm
The end result is outstanding! Both Rob and Andy have done a first class job! Nothing was too much trouble for the guys – not even our 5 and 2 year old girls under their feet. Both have a great attitude. They are both passionate about what they, taking pride in their work. These guys are an asset to your business. Once again thanks for a superior installation. I won’t think twice about recommending you to family and friends."
Mr Allison, Hull
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
Mitchell, Northamptonshire
Mr & Mrs Mitchell, Northamptonshire
staircases-lancashire
Mr Tournay, Lancs
Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
Di Giuseppe, Newton Abbot
Mr & Mrs Di Giuseppe, Newton Abbot
greater manchester staircases
Mrs White, Manchester
Merry, Margate
Mr & Mrs Merry, Margate
Mr Dixon, East Sussex
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
Sinden ME12
Mr & Mrs Sinden, Sheerness
I just wanted to say how impressed and pleased I was with the guys who came to site and did the work. They were courteous, polite and demonstrated a real professionalism to doing their job and making the installation look good. Please pass on my thanks as I wasn’t in when they finished so couldn’t thank them directly.”
Mr Grant, Oldham
Adams, Hudderfield
Mrs Adams, Huddersfield
Dutton, Hertfordshire
Mr & Mrs Dutton, Hertfordshire
Peters, Worthing
Mr & Mrs Peters, Worthing
Hayes, Widnes
Mr & Mrs Hayes, Widnes
phillips, Hampstead
Mr & Mrs Phillips, Hampstead
The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our ecpectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home."
Mr & Mrs Lloyd, Cheshire
Exceptional, professional service during the duration of the transformation. Excellent finish, we would definitely recommend!"
Mr & Mrs Burns, Mold
Robinson, Warrington
Mr & Mrs Robinson, Warrington
Clean and tidy, an excellent finish too. The work looks superb and very modern. A professional job, I would recommend you to anybody."
Mrs Lane, Liverpool
Staircases Warwickshire
Mrs Brown, Southam
new staircases warrington
Mrs Barnett, Warrington
Mr Mullany, St Albans
Cooper EX7
Mr & Mrs Cooper, Dawlish
Shaw, Kent
Mr & Mrs Shaw, Kent
Ashton, Leeds
Mr & Mrs Ashton, Leeds
We are very pleased with how our new staircase looks as it makes our hall much lighter and it looks more modern.  Your two chaps who did the fitting turned up on time, both days, worked really hard throughout the day and had an eye for detail. They tidied up each day and seemed to work well together as a team. They were both polite and got on with the job in a professional manner.”
Mr Warbutton, Wiltshire
Harley B46
Mr & Mrs Harley, Birmingham
Trayer, Leeds
Mrs Trayer, Leeds
staircase renovations doncaster
Mr & Mrs Whitehead, Doncaster
We are extremely delighted with the result. We feel we must come comment on the professionalism of your fitters.  They arrived on time and their work ethic is to be commended.  They were cheerful and very helpful and answered all our queries.  We would highly recommend both them and your company to anyone who wishes to transform their home.”
Mr & Mrs Elliott, Durham
staircases essex
Mr Reddy, Canvey Island
Hough CH61
Mr & Mrs Hough, Wirral
Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!"
Ms Hoath, Manchester
staircase renovation cheshire
Mrs Holden, Cheshire
Mansfield, Cheltenham
Mr & Mrs Mansfield, Cheltenham
Mr & Mrs Watts, London
Mr & Mrs Forington, Lincolnshire
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott-Wade."
Mr & Mrs Hardman, Rainhill
Smith, Bolton
Mr & Mrs Smith, Bolton
staircases middlesex
Mrs Shar, Middlesex
Carney, Derbyshire
Mr & Mrs Carney, Derbyshire
staircases surrey
Mr Notton, Epsom
Thank you so much for a job well done. From the initial sale to the final fit, the service has been first class. We couldn’t be more pleased. We can only speak highly of your firm and would have no hesitation in recommending you to other people.”
Mr & Mrs Connolly, Manchester
Shelton, Iiford
Mr & Mrs Shelton, Iiford
My wife and I are really delighted with our new staircase. The quality of the workmanship is really excellent and the finished job has exceeded all our expectations. Thank you to all the team at Abbott-Wade for making this happen.”
Mr Boxall, Surrey
staircases cornwall
Mrs Blaylock, Cornwall
Chapman, leatherhead
Mr & Mrs Chapman, Leatherhead
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
Ball, Wigan
Mr & Mrs Ball, Wigan
Many thanks for my beautiful new staircase. The boys who installed it were terrific, courteous, efficient, clean and tidy. I now need to repaint the stairwell because it looks tatty, the boys were incredibly efficient at leaving the paintwork and plasterwork looking as if they hadn't been touched. Then I'll get a new carpet put down and send you a photo of the finished product! I'm really pleased with it and would definitely recommend you to anyone looking for a new staircase."
Mrs Gibbons, Gloucestershire
Just to say we are very pleased with our new bannister. Your team were hard working, tidy and unfailingly polite and did a very fine job. Please pass on our thanks.”
Mr & Mrs Wallace, Aberdeen
Mansfield, Guildford
Mr & Mrs Mansfield, Guildford
The stairs look and are Fantastic!”
Mr & Mrs Harvey, Wolverhampton
staircase renovations Liverpool
Mr & Mrs Bleasdale, Liverpool
Botterill, Northamptonshire
Mr Botterill, Northamptonshire
staircases Herefordshire
Mr & Mrs Atkins, Ross-On-Wye
Rimmer, St Helens
Mr & Mrs Rimmer, St Helens
staircases shropshire
Mrs Pascoe, Shrewsbury
Everyone involved presented a positive and professional image. From the initial contact and survey with Colin Campbell, Les in verification of same, through to Ian and Charles during installation and not forgetting Lana keeping us up to date with the progress of the project as it evolved."
Mr & Mrs Berry, Newbury
Thanks very much to you and the team – it looks fantastic!"
Mr & Mrs Laycock, Knutsford
staircase refurbishment merseyside
Mrs Townson, Merseyside
Lynch L26
Mrs Lynch, Liverpool
We had Abbott-Wade over along with several other companies, but the expertise and passion meant we chose to move forward with them. I don’t think we were an easy customer, requesting a few changes here and there during design, then after completion, but nothing was a problem and the team were consultative and patient throughout. The end product is stunning and has transformed our hallway. We would highly recommend them.
Mr & Mrs Riordan, Northamptonshire
Hankey, Stockton Heath
Mr & Mrs Hankey, Stockton Heath
Reeve, Winchester
Mr & Mrs Reeve, Winchester
Baker, Carrington
Mr & Mrs Baker, Carrington
Wow what a transformation. We are right up there with the Beckham's. Beautifully crafted and fitted staircase renovation and superb prompt after sales service - Abbott Wade truly go the extra mile for complete customer satisfaction. Thank you so much."
Mrs Farrell, Derbyshire
Gill, Portsmouth
Mr & Mrs Gill, Portsmouth
What an amazing transformation.  I’m so pleased that I discovered Abbotwade, such an efficient dedicated team.  Always on time & excellent attention to detail from initial planning visit to final installation. We now have a stunning staircase made from high quality materials and all at a sensibly affordable price. Thanks to the whole team”
Mrs Darling, Devizes
A real, proper professional job! High quality, pleasant, hard working fitting crew - I could not have wished for any more. Big thanks to Anthony & Charles."
Mr Hughes, Lancashire
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company.”
Mr & Mrs McGuire, Northampton
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