Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our ecpectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home."
Mr & Mrs Lloyd, Cheshire
Reeve, Winchester
Mr & Mrs Reeve, Winchester
staircase refurbishments Warrington
Mr & Mrs Brown, Warrington
Ball M41
Mr & Mrs Ball, Manchester
Staircases Warwickshire
Mrs Brown, Southam
I am delighted with the staircase, it has transformed the hallway, stairs and landing."
Mrs Bramley, Abingdon
staircase refurbishments Warrington cheshire
Mr & Mrs Phillips, Warrington
staircases warrington
Mrs O'Neil, Warrington
Mr Dixon, East Sussex
Clean and tidy, an excellent finish too. The work looks superb and very modern. A professional job, I would recommend you to anybody."
Mrs Lane, Liverpool
Statton, Kidderminster
Mr & Mrs Statton, Kidderminster
oak staircases cheshire
Mr & Mrs Bruce, Cheshire
We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”
Mr & Mrs Avery, Cambridgeshire
The guys did a great job and we are thrilled with how the stairs and hallway have been transformed. All at the Company should be very proud of the quality of work and service standards you deliver.”
Mr O'Dwyer, Solihull
Smith, Bolton
Mr & Mrs Smith, Bolton
Merry, Margate
Mr & Mrs Merrett, Golborne
We are very pleased with how our new staircase looks as it makes our hall much lighter and it looks more modern.  Your two chaps who did the fitting turned up on time, both days, worked really hard throughout the day and had an eye for detail. They tidied up each day and seemed to work well together as a team. They were both polite and got on with the job in a professional manner.”
Mr Warbutton, Wiltshire
An excellent, professional job! Lee & Mark are a credit to your business.”
VM, Southampton
Lynch L26
Mr & Mrs Richardson, Norfolk
staircase renovations doncaster
Mr & Mrs Whitehead, Doncaster
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
staircase renovation cheshire
Mrs Holden, Cheshire
staircases Herefordshire
Mr & Mrs Atkins, Ross-On-Wye
Brown, Sheffield
Mr & Mrs Brown, Sheffield
I just wanted to thank you for the beautiful staircase...we are so happy with it."
Mrs Grogan, London
Warburton, Warrington
Mr & Mrs Warburton, Warrington
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
We've just had our new staircase fitted by Lee and Ellis and we are really pleased with it. It totally transforms our hallway. They are really hard working lads and they did a brilliant job. I'd recommend your company to anyone interested in updating their staircase. From start to finish the whole process has been great so thank you!
Mr & Mrs Barnett, Warrington
Baker, Carrington
Mr & Mrs Baker, Carrington
Tilley, Waverton
Mr & Mrs Tilley, Chester
Deft, Leicestershire
Mr & Mrs Deft, Leicestershire
Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone's efforts."
Mr Kelly, Rickmansworth
Just to say we are very pleased with our new bannister. Your team were hard working, tidy and unfailingly polite and did a very fine job. Please pass on our thanks.”
Mr & Mrs Wallace, Aberdeen
Mansfield, Guildford
Mr & Mrs Mansfield, Guildford
oak glass staircase cheshire
Mr Hughes, Cheshire
We had Abbott-Wade over along with several other companies, but the expertise and passion meant we chose to move forward with them. I don’t think we were an easy customer, requesting a few changes here and there during design, then after completion, but nothing was a problem and the team were consultative and patient throughout. The end product is stunning and has transformed our hallway. We would highly recommend them.
Mr & Mrs Riordan, Northamptonshire
Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you."
Mrs Staton, Kidderminster
staircases essex
Mr Reddy, Canvey Island
Rob and Lee completed our staircase earlier this week. They are excellent ambassadors for your company - friendly, helpful and polite and they did an excellent job too. We are delighted with the result and won't hesitate to recommend Abbott-Wade."
Mr & Mrs Dowlman, Lincolnshire
Oldroyd, Wakefield
Mr & Mrs Oldroyd, Wakefield
staircase renovations Liverpool
Mr & Mrs Bleasdale, Liverpool
greater manchester staircases
Mrs White, Manchester
Everyone involved presented a positive and professional image. From the initial contact and survey with Colin Campbell, Les in verification of same, through to Ian and Charles during installation and not forgetting Lana keeping us up to date with the progress of the project as it evolved."
Mr & Mrs Berry, Newbury
Di Giuseppe, Newton Abbot
Mr & Mrs Di Giuseppe, Newton Abbot
staircase refurbishments Cheshire
Mr & Mrs Garnet, Cheshire
staircases blackpool
Mr & Mrs Diss, Blackpool
staircase refurbishments Surrey
Mr & Mrs Moosa, Caterham
stairase renovation oxfordshire
Mrs Bodger, Oxfordshire
Mr & Mrs Forington, Lincolnshire
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
We are delighted with the staircase renovation and thanks to you all for the great service.”
Mrs Evans, High Wycombe
staircases shropshire
Mrs Pascoe, Shrewsbury
Merry, Margate
Mr & Mrs Merry, Margate
Just had our staircase refurbished - amazing service from the very first visit. Absolutely no pressure from Peter our salesman (no sales patter at all just excellent advice from a professional who is an expert rather than a salesman). No messing about with the dates advised for fitting and fitters arrived dead on the time advised. These guys grafted from 7 in the morning until 7 at night. The end result is beautiful, they have so much pride in what they produce. Extremely skilled, professional and courteous throughout. As you can tell, we are so pleased. Will be recommending whenever we can.
Mrs Rose, Swindon
Richardson, Warrington
Mr Richardson, Warrington
Partridge, Grantham
Mr & Mrs Partridge, Grantham
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company.”
Mr & Mrs McGuire, Northampton
Chippendale, Wakefield
Mr & Mrs Chippendale, Wakefield
Pickles, Rochdale
Mr & Mrs Pickles, Rochdale
Pearson C43
Mr Pearson, Cheshire
Rimmer, St Helens
Mr & Mrs Rimmer, St Helens
Mr & Mrs Watts, London
Good Morning, Please pass on our thanks to all concerned in the fitting of our new staircase, which was completed on Tuesday of this week. We are absolutely delighted with the work carried out. We had an old dark wood, open tread staircase and it has been replaced with an oak and glass one. It has completely transformed our hallway. The work carried out is of the highest quality and it was a pleasure to have Mike and his team in our home working. The disruption was kept to a minimum and we would have no hesitation in recommending your company - in fact we have already done so! Thank you once again."
Mrs & Mrs MacRae, Hertfordshire
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott-Wade."
Mr & Mrs Hardman, Rainhill
Latham, Liverpool
Mr & Mrs Latham, Liverpool
Mr & Mrs Cusa, Exeter
Wow what a transformation. We are right up there with the Beckham's. Beautifully crafted and fitted staircase renovation and superb prompt after sales service - Abbott Wade truly go the extra mile for complete customer satisfaction. Thank you so much."
Mrs Farrell, Derbyshire
new staircases warrington
Mrs Barnett, Warrington
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
Arkell, Widnes
Mr & Mrs Arkell, Widnes
Hankey, Stockton Heath
Mr & Mrs Hankey, Stockton Heath
staircase renovations Essex
Mr Broadley, Essex
Thanks very much to you and the team – it looks fantastic!"
Mr & Mrs Laycock, Knutsford
Key, Appleton
Mr & Mrs Key, Appleton
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
The stairs look and are Fantastic!”
Mr & Mrs Harvey, Wolverhampton
Hough CH61
Mr & Mrs Hough, Wirral
Taylor, Yeovil
Mr & Mrs Taylor, Yeovil
Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!"
Ms Hoath, Manchester
Mr & Mrs Jefferies, Bath
staircase renovations Oxfordshire
Mr & Mrs Latham, Oxfordshire
Jackson, York
Mr & Mrs Jackson, York
To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise - stunning glass staircase and professional and courteous fitters. Thank you Abbott Wade!"
Bill & Dianne, Cheshire
I am extremely happy with the service I received right from start to finish. The fitters were excellent and it was nice knowing them. Once again, I am thankful for all the help and advise I received from you. Please extend my special thanks to the design team and the fitters.”
Mr Kumar, Hounslow, London
staircase renovations Hull
Mrs Thackray, Hull
Adams, Hudderfield
Mrs Adams, Huddersfield
Long, Milton Keynes
Mr & Mrs Long, Milton Keynes
The staircase looks fantastic.  It is a real feature in the house now and has far exceeded our expectations.  Lee and Ellis were very polite, friendly and professional and did a wonderful job. I would definitely have no problems with recommending Abbott-Wade to anyone who wanted to refurbish their staircase."
Mr & Mrs Nichols, Essex
We shopped around for a company to fit our new staircase and chose Abbott Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
Ball, Knowsley
Mr & Mrs Ball, Knowsley
Game, Stevenage
Mr & Mrs Game, Stevenage
De Boer, Scunthorpe
Mr De Boer, Scunthorpe
Middlehurst, Aintree
Mr & Mrs Middlehurst, Aintree
Davies, Sutton
Mr & Mrs Davies, Sutton
Flannery, Leigh
Mrs Flannery, Leigh
Brown S41
Mr & Mrs Brown, Chesterfield
Thank you so much for a job well done. From the initial sale to the final fit, the service has been first class. We couldn’t be more pleased. We can only speak highly of your firm and would have no hesitation in recommending you to other people.”
Mr & Mrs Connolly, Manchester
Cox, Colchester
Mr & Mrs Cox, Colchester
Staniszewska, Bristol
Mrs Staniszewska, Bristol
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