Abbott-Wade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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new staircase cheshire
Mrs Ho-Wan, Cheshire
Flannery, Leigh
Mrs Flannery, Leigh
Burton, glasgow feedback
Mrs Burton, Glasgow
Loving my new addition thank you, You guys are the ultimate professionals!"
Mrs Swindley, Warrington
We've just had our new staircase fitted by Lee and Ellis and we are really pleased with it. It totally transforms our hallway. They are really hard working lads and they did a brilliant job. I'd recommend your company to anyone interested in updating their staircase. From start to finish the whole process has been great so thank you!
Mr & Mrs Barnett, Warrington
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
Lloyd, Higher Walton
Mr & Mrs Lloyd, Higher Walton
staircase renovations hampshire
Mr & Mrs McGeachie, Hampshire
oak glass staircase cheshire
Mr Hughes, Cheshire
Middlehurst, Aintree
Mr & Mrs Middlehurst, Aintree
Clean and tidy, an excellent finish too. The work looks superb and very modern. A professional job, I would recommend you to anybody."
Mrs Lane, Liverpool
Bodger, Oxon
Mrs Bodger, Oxon
Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”
Mr Wilson, Barnoldswick, Lancashire
Many, many thanks to Rob and Andy who fitted our new bannisters in just two days - cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done - a very professional company."
Mrs Gaynor, Liverpool
Could I just say I thought the two young men who fitted my staircase were brilliant. Very professional but friendly and polite and hard working. I am over the moon with my new staircase and would recommend you without hesitation. From my first contact with your company through to now, been first class service. Thank you to all involved."
Mr & Mrs Shipsides, Warrington
I would like to thank Mike and Craig for doing an excellent job. It makes a pleasant change to have such professional, punctual and amiable people working in our home. Many thanks again and we will certainly recommend your company in the future."
Mrs Jenkins, Wigan
We're very happy with the process and the staircase looks great.”
Mrs Smith, Surrey
Adams, Huddersfield
Mr & Mrs Adams, Huddersfield
staircase renovations Liverpool
Mr & Mrs Bleasdale, Liverpool
Lynch L26
Mr & Mrs Richardson, Norfolk
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
Partridge, Grantham
Mr & Mrs Partridge, Grantham
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
Hancocks, Sandwich
Mr & Mrs Hancocks, Sandwich
I am writing to let you know how delighted we are with our new staircase. Your fitters Lee & Simon made a terrific job of removing the existing rickety old staircase and installing a very smart new one. They worked very professionally and were extremely conscious of covering and protecting our oak flooring maintaining a high standard of keeping on top of any residue from their work.
I should very much appreciate if you could forward our thanks on to Lee and Simon and also Stuart Corbitt and Les Dash.
We are extremely pleased with the end result and would not hesitate in recommending your company.”
Mr Coleman, Wokingham
Hough CH61
Mr & Mrs Hough, Wirral
Hodges, Taplow
Mr & Mrs Hodges, Taplow
Exceptional, professional service during the duration of the transformation. Excellent finish, we would definitely recommend!"
Mr & Mrs Burns, Mold
Brown, Chesterfield
Mr & Mrs Brown, Chesterfield
Hepburn YO60
Mr & Mrs Hepburn, Yorkshire
Brown, Sheffield
Mr & Mrs Brown, Sheffield
Williamson, Penketh
Mr & Mrs Williamson, Penketh
We are extremely delighted with the result. We feel we must come comment on the professionalism of your fitters.  They arrived on time and their work ethic is to be commended.  They were cheerful and very helpful and answered all our queries.  We would highly recommend both them and your company to anyone who wishes to transform their home.”
Mr & Mrs Elliott, Durham
Ball, Knowsley
Mr & Mrs Ball, Knowsley
I am absolutely delighted with my new staircase. It almost raised a tear after having to put up with the old and nasty one we had!”
Mrs Witter, Merseyside
greater manchester staircases
Mrs White, Manchester
We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase."
Mrs Walker, Oxfordshire
Wow what a transformation. We are right up there with the Beckham's. Beautifully crafted and fitted staircase renovation and superb prompt after sales service - Abbott Wade truly go the extra mile for complete customer satisfaction. Thank you so much."
Mrs Farrell, Derbyshire
Barrow, Keighley
Mr & Mrs Barrow, Keighley
staircase renovation cheshire
Mrs Holden, Cheshire
Mansfield, Guildford
Mr & Mrs Mansfield, Guildford
Tilley, Waverton
Mr & Mrs Tilley, Chester
Trayer, Leeds
Mrs Trayer, Leeds
Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you."
Mrs Staton, Kidderminster
Chapman, leatherhead
Mr & Mrs Chapman, Leatherhead
Shaw, Kent
Mr & Mrs Shaw, Kent
Judge, Horsham
Mr Judge, Horsham
glass oak staircases cheshire
Mr & Mrs Armstrong, Cheshire
Lynch L26
Mrs Lynch, Liverpool
We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve - from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future."
Mr & Mrs Cusa, Exeter
Wilson, Rainhill
Mr & Mrs Wilson, Rainhill
Reeve, Winchester
Mr & Mrs Reeve, Winchester
Thank you very much for all your help.  We are delighted with the staircase and received first class service right throughout the whole process.”
Mr Wheeler, Surrey
staircase refurbishments Surrey
Mr & Mrs Moosa, Caterham
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
Thank you for the good work and customer service we received from your company."
Mr Molyneux, Ashton in Makerfield
Excellent job. Very pleased with our staircase. Pleasant workmen, helpful and friendly. Very clean and very tidy."
Mrs Hemingway, Blackpool
Cooper, Dawlish
Mr & Mrs Cooper, Dawlish
Merry, Margate
Mr & Mrs Merry, Margate
Delighted. What more can we say? The stair is superb so full marks from the surveys to the installation. Lee and Mark have done a superb job and have been a pleasure to have around."
Mr & Mrs Cusa, Exeter
Mr & Mrs Fox, Cheshire
Cartwright WA10
Mr & Mrs Cartwright, St Helens
I am delighted with the staircase, it has transformed the hallway, stairs and landing."
Mrs Bramley, Abingdon
Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
Walsh, Macclesfield
Mr & Mrs Walsh, Macclesfield
staircase renovations merseyside
Mrs Hancock, Merseyside
To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise - stunning glass staircase and professional and courteous fitters. Thank you Abbott Wade!"
Bill & Dianne, Cheshire
We love, love, love it! Thank you so much. I recommended you to a friend and she's already had hers fitted and is as delighted as we are."
Mrs McGuire, Northamptonshire
Lingard DE4
Mr & Mrs Lingard, Matlock
staircase renovations Essex
Mr Broadley, Essex
staircases Herefordshire
Mr & Mrs Atkins, Ross-On-Wye
Harley B46
Mr & Mrs Harley, Birmingham
Ball M41
Mr & Mrs Ball, Manchester
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
I just thought I'd send a quick email to thank your company who have been exceptional from start to finish. The lads on site were courteous, polite, friendly and very tidy! We have had several tradesmen in our house over the last few months and your lads were a breath of fresh air! Nothing was too much trouble, the stairs are of superb quality and finish and I thank you and would like the thanks to be passed on to the lads. We have a family run company ourselves, everyone is so quick to complain but not so quick to thank you, and it's nice when they do!
Mr & Mrs Waterworth
Needham, Bicester
Mr & Mrs Needham, Bicester
Golding DA2 Feedback
Mr & Mrs Golding, Dartford
Poole SO24
Mrs Poole, Southampton
Davies, Cowbridge
Mr & Mrs Davies, Cowbridge
Carney, Derbyshire
Mr & Mrs Carney, Derbyshire
Mr & Mrs Watts, London
The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our ecpectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home."
Mr & Mrs Lloyd, Cheshire
Our old staircase has been completely transformed beyond recognition. I didn't think this possible in such a short space of time and at such an affordable price. The quality and workmanship is second-to-none and the service we received from Abbott Wade from start to finish has been excellent. I would highly recommend."
Mrs Peet, Manchester
Just had our stairs done by the lovely Charles and Ellis, poor lads had to work under cold conditions due to the awful Beast from the East and the front door having to be open in our hallway, well done to a great team. Also thank you Colin the salesman for no pressure selling, he gave us lots of options. I would thoroughly recommend this family run business - excellent service from the start.”
Mr & Mrs Harbin, Hertfordshire
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company.”
Mr & Mrs McGuire, Northampton
Hankey, Stockton Heath
Mr & Mrs Hankey, Stockton Heath
Walker, Solihull
Mr Walker, Solihull
Griffiths, Coats, Gloucestershire
Mr & Mrs Griffiths, Gloucestershire
We shopped around for a company to fit our new staircase and chose Abbott-Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
staircases shropshire
Mrs Pascoe, Shrewsbury
Everyone at Abbott-Wade has been very friendly to deal with. Lee and Mark have done a fantastic job fitting the staircase, even in the pouring rain. Their singing was good to listen to as well! Thank you."
Mrs Dunn, Berkshire
Long, Milton Keynes
Mr & Mrs Long, Milton Keynes
Mr & Mrs Cusa, Exeter
Price was a big factor, but also the fitters being employed by the company, not requiring complete payment until completion, demonstrated to me that you have a lot of confidence in what you do. We also felt very comfortable with the way in which Peter made his pitch, he was very genuine.”
Mr Norwood, Staffordshire
We shopped around for a company to fit our new staircase and chose Abbott Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
I just wanted to let you know how pleased I am with the job that Lee and Mark have done over the past three days. They have both been friendly, polite and courteous.  They always had a smile on their faces, even when it was pouring with rain for 2 solid days.  Their workmanship is amazing, and I have never known any tradesmen to work and hard and as quickly as them.  Literally from the moment they walked in the door on Monday to when they left this evening, they haven't stopped working.  Everyone I have met or spoken to, or e-mailed within your company, have been a pleasure to deal with."
Mrs Dunn, Berkshire
Sinden ME12
Mr & Mrs Sinden, Sheerness
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
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