Abbottwade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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Delighted. What more can we say? The stair is superb so full marks from the surveys to the installation. Lee and Mark have done a superb job and have been a pleasure to have around."
Mr & Mrs Cusa, Exeter
Game, Stevenage
Mr & Mrs Game, Stevenage
glass oak staircases cheshire
Mr & Mrs Armstrong, Cheshire
Lingard DE4
Mr & Mrs Lingard, Matlock
The guys did a wonderful job - the glass staircase makes the hallway look bigger and brighter and everyone has commented on the transformation. They exceeded our expectations on every count and were a pleasure to have in our home. What's more they cleaned up after themselves and left the area spotlessly clean on completion."
Mr & Mrs Frodsham, St Helens
Just had our staircase refurbished - amazing service from the very first visit. Absolutely no pressure from Peter our salesman (no sales patter at all just excellent advice from a professional who is an expert rather than a salesman). No messing about with the dates advised for fitting and fitters arrived dead on the time advised. These guys grafted from 7 in the morning until 7 at night. The end result is beautiful, they have so much pride in what they produce. Extremely skilled, professional and courteous throughout. As you can tell, we are so pleased. Will be recommending whenever we can.
Mrs Rose, Swindon
Ball, Wigan
Mr & Mrs Ball, Wigan
Taylor, Wilmslow
Mr & Mrs Taylor, Wilmslow
greater manchester staircases
Mrs White, Manchester
We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”
Mr & Mrs Avery, Cambridgeshire
staircase refurbishment merseyside
Mrs Townson, Merseyside
I just wanted to thank you for the beautiful staircase...we are so happy with it."
Mrs Grogan, London
Richardson, Warrington
Mr Richardson, Warrington
Mr & Mrs Cusa, Exeter
Statton, Kidderminster
Mr & Mrs Statton, Kidderminster
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
What an amazing transformation.  I’m so pleased that I discovered Abbotwade, such an efficient dedicated team.  Always on time & excellent attention to detail from initial planning visit to final installation. We now have a stunning staircase made from high quality materials and all at a sensibly affordable price. Thanks to the whole team”
Mrs Darling, Devizes
I just wanted to say how impressed and pleased I was with the guys who came to site and did the work. They were courteous, polite and demonstrated a real professionalism to doing their job and making the installation look good. Please pass on my thanks as I wasn’t in when they finished so couldn’t thank them directly.”
Mr Grant, Oldham
staircases West Sussex
Mr & Mrs Knight, Horsham
Robinson, Warrington
Mr & Mrs Robinson, Warrington
Walker, Solihull
Mr Walker, Solihull
Staniszewska, Bristol
Mrs Staniszewska, Bristol
We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase."
Mrs Walker, Oxfordshire
staircases-lancashire
Mr Tournay, Lancs
Judge, Horsham
Mr Judge, Horsham
Christie, Runcorn
Mr & Mrs Christie, Runcorn
Our old staircase has been completely transformed beyond recognition. I didn't think this possible in such a short space of time and at such an affordable price. The quality and workmanship is second-to-none and the service we received from Abbott Wade from start to finish has been excellent. I would highly recommend."
Mrs Peet, Manchester
The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our ecpectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home."
Mr & Mrs Lloyd, Cheshire
Everyone involved presented a positive and professional image. From the initial contact and survey with Colin Campbell, Les in verification of same, through to Ian and Charles during installation and not forgetting Lana keeping us up to date with the progress of the project as it evolved."
Mr & Mrs Berry, Newbury
Rob and Lee completed our staircase earlier this week. They are excellent ambassadors for your company - friendly, helpful and polite and they did an excellent job too. We are delighted with the result and won't hesitate to recommend Abbott-Wade."
Mr & Mrs Dowlman, Lincolnshire
Excellent job. Very pleased with our staircase. Pleasant workmen, helpful and friendly. Very clean and very tidy."
Mrs Hemingway, Blackpool
Robins, Gloucestershire
Mr & Mrs Robins, Gloucestershire
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
Nutton, Evesham
Mr & Mrs Nutton, Evesham
Cartwright WA10
Mr & Mrs Cartwright, St Helens
Arkell, Widnes
Mr & Mrs Arkell, Widnes
Lee and Ellis have just left after transforming our hall, stairs and landing with a beautiful oak and glass staircase. The craftsmanship and materials are second to none. Lee and Ellis are a great team and carried out the work to a very high standard. We are glad that we chose to have a matching handrail on the opposite wall too. Nothing was too much trouble for the team and they even put our stair carpet back until we get a new one. Many thanks to Janet for her help at the initial consultation, the office team and particularly to Lee and Ellis for their superb workmanship. It has been a pleasure to do business with such a friendly and efficient company. Huge thanks once again."
Mr & Mrs Straker, Hampshire
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
I just thought I'd send a quick email to thank your company who have been exceptional from start to finish. The lads on site were courteous, polite, friendly and very tidy! We have had several tradesmen in our house over the last few months and your lads were a breath of fresh air! Nothing was too much trouble, the stairs are of superb quality and finish and I thank you and would like the thanks to be passed on to the lads. We have a family run company ourselves, everyone is so quick to complain but not so quick to thank you, and it's nice when they do!
Mr & Mrs Waterworth
staircases blackpool
Mr & Mrs Diss, Blackpool
Needham, Bicester
Mr & Mrs Needham, Bicester
Jackson, York
Mr & Mrs Jackson, York
To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise - stunning glass staircase and professional and courteous fitters. Thank you Abbott Wade!"
Bill & Dianne, Cheshire
Price was a big factor, but also the fitters being employed by the company, not requiring complete payment until completion, demonstrated to me that you have a lot of confidence in what you do. We also felt very comfortable with the way in which Peter made his pitch, he was very genuine.”
Mr Norwood, Staffordshire
I am absolutely delighted with my new staircase. It almost raised a tear after having to put up with the old and nasty one we had!”
Mrs Witter, Merseyside
Oxer, Whittlesey
Mr & Mrs Oxer, Whittlesey
I just wanted to let you know how pleased I am with the job that Lee and Mark have done over the past three days. They have both been friendly, polite and courteous.  They always had a smile on their faces, even when it was pouring with rain for 2 solid days.  Their workmanship is amazing, and I have never known any tradesmen to work and hard and as quickly as them.  Literally from the moment they walked in the door on Monday to when they left this evening, they haven't stopped working.  Everyone I have met or spoken to, or e-mailed within your company, have been a pleasure to deal with."
Mrs Dunn, Berkshire
Oldroyd, Wakefield
Mr & Mrs Oldroyd, Wakefield
Wow what a transformation. We are right up there with the Beckham's. Beautifully crafted and fitted staircase renovation and superb prompt after sales service - Abbott Wade truly go the extra mile for complete customer satisfaction. Thank you so much."
Mrs Farrell, Derbyshire
Merry, Margate
Mr & Mrs Merry, Margate
I am delighted with the staircase, it has transformed the hallway, stairs and landing."
Mrs Bramley, Abingdon
Blundell L40
Mr & Mrs Blundell, Merseyside
Hodges, Taplow
Mr & Mrs Hodges, Taplow
We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recommend your company to others."
Mr & Mrs Agate, Widnes
A real, proper professional job! High quality, pleasant, hard working fitting crew - I could not have wished for any more. Big thanks to Anthony & Charles."
Mr Hughes, Lancashire
We appreciate the time and effort that has gone into making our amazing staircase, we feel very proud when showing people what has been achieved by yourselves. Thanking you again."
Mr & Mrs Wills, Ellesmere Port
Deft, Leicestershire
Mr & Mrs Deft, Leicestershire
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
Thank you for the good work and customer service we received from your company."
Mr Molyneux, Ashton in Makerfield
Berry, Newbury
Mr & Mrs Berry, Newbury
Ashton, Leeds
Mr & Mrs Ashton, Leeds
staircase refurbishments Warrington
Mr & Mrs Brown, Warrington
We are very pleased with how our new staircase looks as it makes our hall much lighter and it looks more modern.  Your two chaps who did the fitting turned up on time, both days, worked really hard throughout the day and had an eye for detail. They tidied up each day and seemed to work well together as a team. They were both polite and got on with the job in a professional manner.”
Mr Warbutton, Wiltshire
Hayes, Widnes
Mr & Mrs Hayes, Widnes
Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!"
Ms Hoath, Manchester
Cooper, Dawlish
Mr & Mrs Cooper, Dawlish
Shaw, Kent
Mr & Mrs Shaw, Kent
Pasha WD7
Mr & Mrs Pasha, Hertfordshire
Harley B46
Mr & Mrs Harley, Birmingham
We have been very impressed by the Abbott-Wade professionalism and expertise throughout the process of replacing our staircase. From Colin through to Anthony and Rob, we have had confidence and now we can see the finished job we are not disappointed. Your fitters have gone the extra mile to give us a beautiful staircase. Their attention to detail is fantastic. It has been a pleasure to have them in our home. Thank you and well done everyone."
Mr & Mrs Chester, Portsmouth
Partridge, Grantham
Mr & Mrs Partridge, Grantham
We've just had our new staircase fitted by Lee and Ellis and we are really pleased with it. It totally transforms our hallway. They are really hard working lads and they did a brilliant job. I'd recommend your company to anyone interested in updating their staircase. From start to finish the whole process has been great so thank you!
Mr & Mrs Barnett, Warrington
staircases warrington
Mrs O'Neil, Warrington
JefferiesBA2
Mr & Mrs Jefferies, Bath
Davies, Sutton
Mr & Mrs Davies, Sutton
phillips, Hampstead
Mr & Mrs Phillips, Hampstead
Hepburn YO60
Mr & Mrs Hepburn, Yorkshire
Cox, Colchester
Mr & Mrs Cox, Colchester
Mann, Warwick
Mr & Mrs Mann, Warwick
We shopped around for a company to fit our new staircase and chose Abbott Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
Warburton, Warrington
Mr & Mrs Warburton, Warrington
Bissell, Birmingham
Mr & Mrs Bissell, Birmingham
Loveday ME15
Mrs Loveday, Maidstone
Hough CH61
Mr & Mrs Hough, Wirral
Just had our stairs done by the lovely Charles and Ellis, poor lads had to work under cold conditions due to the awful Beast from the East and the front door having to be open in our hallway, well done to a great team. Also thank you Colin the salesman for no pressure selling, he gave us lots of options. I would thoroughly recommend this family run business - excellent service from the start.”
Mr & Mrs Harbin, Hertfordshire
We are very pleased with the new staircase, it is looking good – Thank You. Your ‘Chippies’ worked hard and have done an excellent job.”
Mr & Mrs Rogers, Llandudno, North Wales
Botterill, Northamptonshire
Mr Botterill, Northamptonshire
staircases shropshire
Mrs Pascoe, Shrewsbury
Firstly let me say how absolutely thrilled I am with the work, really, really happy - an amazing transformation which has way exceeded my expectations (and worries!). As for the team, they were so hardworking (a very long and hardworking day), professional and knowledgeable. More importantly, they did really work as a team to the extent that you could use them in Teamwork Videos - they chatted along together, lots of singing, discussing next steps and/or optimal solutions to a problem such that I really enjoyed having them here & listening to their banter and chat. All in all, a very positive experience. Thanks again for a great outcome which is much appreciated."
Mrs Barnett, Cobham
An excellent, professional job! Lee & Mark are a credit to your business.”
VM, Southampton
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
Dansey, Orpington
Mr Dansey, Orpington
Had our new staircase balustrades completed today. Absolutely delighted with the result, worth every single penny. I cannot recommend this company enough. Superb workmanship, very quick installation and tidy. Also, fantastic fitters nothing too much trouble. Thank you Abbot Wade.
Mrs Carr, Lancashire
Many, many thanks to Rob and Andy who fitted our new bannisters in just two days - cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done - a very professional company."
Mrs Gaynor, Liverpool
Thanks very much to you and the team – it looks fantastic!"
Mr & Mrs Laycock, Knutsford
Clean and Tidy, excellent finish to the work looks superb and very modern. Professional job I would recommend you to anybody."
Mrs Lane, Liverpool
Sayer, Billinge
Mr & Mrs Sayer, Billinge
Shelton, Iiford
Mr & Mrs Shelton, Iiford
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