Abbott-Wade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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We're very happy with the process and the staircase looks great.”
Mrs Smith, Surrey
We are extremely delighted with the result. We feel we must come comment on the professionalism of your fitters.  They arrived on time and their work ethic is to be commended.  They were cheerful and very helpful and answered all our queries.  We would highly recommend both them and your company to anyone who wishes to transform their home.”
Mr & Mrs Elliott, Durham
Botterill, Northamptonshire
Mr Botterill, Northamptonshire
Thanks very much to you and the team – it looks fantastic!"
Mr & Mrs Laycock, Knutsford
staircase renovations Essex
Mr Broadley, Essex
Reeve, Winchester
Mr & Mrs Reeve, Winchester
Hancocks, Sandwich
Mr & Mrs Hancocks, Sandwich
staircases West Sussex
Mr & Mrs Knight, Horsham
Mann, Warwick
Mr & Mrs Mann, Warwick
Shaw, Kent
Mr & Mrs Shaw, Kent
Mr & Mrs Forington, Lincolnshire
Holdings WA5
Mr & Mrs Holding, Warrington
What a fantastic job the fitting team have done! They were very polite and nothing was too much trouble for them. I would recommend them to anyone, thanks once again for a job well done.”
Mr & Mrs Jones, Leeds
I just wanted to let you know how pleased I am with the job that Lee and Mark have done over the past three days. They have both been friendly, polite and courteous.  They always had a smile on their faces, even when it was pouring with rain for 2 solid days.  Their workmanship is amazing, and I have never known any tradesmen to work and hard and as quickly as them.  Literally from the moment they walked in the door on Monday to when they left this evening, they haven't stopped working.  Everyone I have met or spoken to, or e-mailed within your company, have been a pleasure to deal with."
Mrs Dunn, Berkshire
staircases cheshire
Mr & Mrs Lee, Cheshire
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company.”
Mr & Mrs McGuire, Northampton
Price was a big factor, but also the fitters being employed by the company, not requiring complete payment until completion, demonstrated to me that you have a lot of confidence in what you do. We also felt very comfortable with the way in which Peter made his pitch, he was very genuine.”
Mr Norwood, Staffordshire
staircases Huddersfield
Mr & Mrs Hunter, Huddersfield
Key, Appleton
Mr & Mrs Key, Appleton
Mansfield, Cheltenham
Mr & Mrs Mansfield, Cheltenham
staircases-lancashire
Mr Tournay, Lancs
Bissell, Birmingham
Mr & Mrs Bissell, Birmingham
Arkell, Widnes
Mr & Mrs Arkell, Widnes
Walsh, Macclesfield
Mr & Mrs Walsh, Macclesfield
staircases hartshill
Ms Luton, Hartshill
Shaw, Leeds
Mrs Shaw, Leeds
Could I just say I thought the two young men who fitted my staircase were brilliant. Very professional but friendly and polite and hard working. I am over the moon with my new staircase and would recommend you without hesitation. From my first contact with your company through to now, been first class service. Thank you to all involved."
Mr & Mrs Shipsides, Warrington
Ball M41
Mr & Mrs Ball, Manchester
Just had our stairs done by the lovely Charles and Ellis, poor lads had to work under cold conditions due to the awful Beast from the East and the front door having to be open in our hallway, well done to a great team. Also thank you Colin the salesman for no pressure selling, he gave us lots of options. I would thoroughly recommend this family run business - excellent service from the start.”
Mr & Mrs Harbin, Hertfordshire
Mr & Mrs Tournay, Dunstable
Taylor, Yeovil
Mr & Mrs Taylor, Yeovil
Ball, Wigan
Mr & Mrs Ball, Wigan
staircases middlesex
Mrs Shar, Middlesex
Mr Mullany, St Albans
Clean and tidy, an excellent finish too. The work looks superb and very modern. A professional job, I would recommend you to anybody."
Mrs Lane, Liverpool
We appreciate the time and effort that has gone into making our amazing staircase, we feel very proud when showing people what has been achieved by yourselves. Thanking you again."
Mr & Mrs Wills, Ellesmere Port
Griffiths, Coats, Gloucestershire
Mr & Mrs Griffiths, Gloucestershire
Duffill, Somerset
Mr & Mrs Duffill, Somerset
Di Giuseppe, Newton Abbot
Mr & Mrs Di Giuseppe, Newton Abbot
Cox, Colchester
Mr & Mrs Cox, Colchester
staircases warrington
Mrs O'Neil, Warrington
Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone's efforts."
Mr Kelly, Rickmansworth
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott-Wade."
Mr & Mrs Hardman, Rainhill
We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve - from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future."
Mr & Mrs Cusa, Exeter
Just had our staircase refurbished - amazing service from the very first visit. Absolutely no pressure from Peter our salesman (no sales patter at all just excellent advice from a professional who is an expert rather than a salesman). No messing about with the dates advised for fitting and fitters arrived dead on the time advised. These guys grafted from 7 in the morning until 7 at night. The end result is beautiful, they have so much pride in what they produce. Extremely skilled, professional and courteous throughout. As you can tell, we are so pleased. Will be recommending whenever we can.
Mrs Rose, Swindon
staircase renovations Oxfordshire
Mr & Mrs Latham, Oxfordshire
Merry, Margate
Mr & Mrs Merry, Margate
staircases oxfordshire
Mr & Mrs Walker, Oxfordshire
Cooper, Dawlish
Mr & Mrs Cooper, Dawlish
oak staircases cheshire
Mr & Mrs Bruce, Cheshire
Pearson C43
Mr Pearson, Cheshire
Judge, Horsham
Mr Judge, Horsham
Mitchell, Northamptonshire
Mr & Mrs Mitchell, Northamptonshire
Lynch L26
Mr & Mrs Richardson, Norfolk
We had Abbott-Wade over along with several other companies, but the expertise and passion meant we chose to move forward with them. I don’t think we were an easy customer, requesting a few changes here and there during design, then after completion, but nothing was a problem and the team were consultative and patient throughout. The end product is stunning and has transformed our hallway. We would highly recommend them.
Mr & Mrs Riordan, Northamptonshire
staircase renovations Liverpool
Mr & Mrs Bleasdale, Liverpool
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
A real, proper professional job! High quality, pleasant, hard working fitting crew - I could not have wished for any more. Big thanks to Anthony & Charles."
Mr Hughes, Lancashire
Everyone involved presented a positive and professional image. From the initial contact and survey with Colin Campbell, Les in verification of same, through to Ian and Charles during installation and not forgetting Lana keeping us up to date with the progress of the project as it evolved."
Mr & Mrs Berry, Newbury
I am delighted with my new staircase.  Mike and his team were amazing, so pleasant, efficient and tidy, and the end result is even better than I had hoped.   Thanks goes to our designer for his good advice and help in deciding what would be most suitable for our house. It has been a pleasure to deal with your company and I would recommend you to anyone who is considering having similar work done"
Mrs Hewitt, Oxford
oak glass staircase cheshire
Mr Hughes, Cheshire
staircase renovations hampshire
Mr & Mrs McGeachie, Hampshire
staircase renovations doncaster
Mr & Mrs Whitehead, Doncaster
Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”
Mr Wilson, Barnoldswick, Lancashire
Mr & Mrs Watts, London
I am writing to let you know how delighted we are with our new staircase. Your fitters Lee & Simon made a terrific job of removing the existing rickety old staircase and installing a very smart new one. They worked very professionally and were extremely conscious of covering and protecting our oak flooring maintaining a high standard of keeping on top of any residue from their work.
I should very much appreciate if you could forward our thanks on to Lee and Simon and also Stuart Corbitt and Les Dash.
We are extremely pleased with the end result and would not hesitate in recommending your company.”
Mr Coleman, Wokingham
Excellent job. Very pleased with our staircase. Pleasant workmen, helpful and friendly. Very clean and very tidy."
Mrs Hemingway, Blackpool
staircase refurbishment merseyside
Mrs Townson, Merseyside
We are absolutely delighted with our new staircase, it has changed the whole look of our living room so thanks to you and the fitters for that. Excellent service!"
Mrs Nobbs, Accrington
Many thanks for your professionalism from start to finish of the transformational staircase. All the workmen who have attended our home have been friendly and professional and are a credit to your Company. The stairs seem to be a talking point now whoever walks in through our front door and will be the first to recommend your Company to friends, family and colleagues who ask about our staircase.”
Mr & Mrs Bevis, Bolton
Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!"
Ms Hoath, Manchester
Jackson, York
Mr & Mrs Jackson, York
Needham, Bicester
Mr & Mrs Needham, Bicester
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
Sinden ME12
Mr & Mrs Sinden, Sheerness
Peters, Worthing
Mr & Mrs Peters, Worthing
Cartwright WA10
Mr & Mrs Cartwright, St Helens
Harley B46
Mr & Mrs Harley, Birmingham
Many, many thanks to Rob and Andy who fitted our new bannisters in just two days - cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done - a very professional company."
Mrs Gaynor, Liverpool
staircase renovations merseyside
Mrs Hancock, Merseyside
Lloyd, Higher Walton
Mr & Mrs Lloyd, Higher Walton
We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recommend your company to others."
Mr & Mrs Agate, Widnes
staircases essex
Mr Reddy, Canvey Island
The staircase looks fantastic.  It is a real feature in the house now and has far exceeded our expectations.  Lee and Ellis were very polite, friendly and professional and did a wonderful job. I would definitely have no problems with recommending Abbott-Wade to anyone who wanted to refurbish their staircase."
Mr & Mrs Nichols, Essex
Merry, Margate
Mr & Mrs Merrett, Golborne
I am delighted with the staircase, it has transformed the hallway, stairs and landing."
Mrs Bramley, Abingdon
Mr Dixon, East Sussex
Loveday ME15
Mrs Loveday, Maidstone
I would like to thank Mike and Craig for doing an excellent job. It makes a pleasant change to have such professional, punctual and amiable people working in our home. Many thanks again and we will certainly recommend your company in the future."
Mrs Jenkins, Wigan
phillips, Hampstead
Mr & Mrs Phillips, Hampstead
Delighted. What more can we say? The stair is superb so full marks from the surveys to the installation. Lee and Mark have done a superb job and have been a pleasure to have around."
Mr & Mrs Cusa, Exeter
Gordon KY3 feedback
Mr & Mrs Gordon, Fife
glass oak staircases cheshire
Mr & Mrs Armstrong, Cheshire
King IP12
Mr & Mrs King, Ipswich
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
We're both thrilled to bits with the staircase, it looks fabulous!”
Mrs Booth, Lymm, Cheshire
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
Ashton, Leeds
Mr & Mrs Ashton, Leeds
Golding DA2 Feedback
Mr & Mrs Golding, Dartford
Middlehurst, Aintree
Mr & Mrs Middlehurst, Aintree
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