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What our customers say: More competitive on price!

Choosing a company to install or renovate you stairs is a tricky undertaking. There are many things to consider. Reputation, experience, product range – but the one which customers tell us is a deciding factor time and time again is price.

 

Shop Around

Of course it makes sense to do some ground work. Look online, talk to friends and colleagues and choose some companies who come with a good reputation.

 

We’d read good reviews and comments that Abbott-Wade were less expensive than other national companies.” – Mrs Dowlman

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by Eddie in Uncategorized, What Our Customers Say

Staircase Stories: Mr & Mrs Hughes, Amersham

Extension work to the Hughes family home in Amersham created the perfect opportunity for begin planning for a stunning entrance hall. An oak staircase comprising Abbott-Wade’s Cube handrail with white stringers and risers was decided upon. Soft carpeted treads and a stunning feature step were the icing on an already delicious cake!
“The Abbott-Wade staff were so helpful throughout the whole process. All the staff were very friendly and helpful at every stage. They even noticed a tiny fault on one piece of the glass and had a replacement on order before we even knew there was problem. I would certainly highly recommend the company and their product to anyone who asked me.
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by Eddie in Abbott & Wade News, Staircase Stories

Reflecting on The National Family Business Awards: How a winning evening was reported

It’s been some time since our award winning visit to Wembley Stadium for the National Family Business Awards. Despite the time which has passed there’s still a spring in our step and buzz in the air. It still means a lot to us as being a family business is something which we’re very proud of and gains great respect from our customers. Naturally, family and friends were quick to pass on their congratulations but as time has passed, the news has spread and accolades have been coming in from the wider community. This in itself it a hue compliment especially as we’re proud of our community and the role we play in it employing local people.

Take a look back at some of the local coverage we received following our Award Winning evening:

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by Eddie in Abbott & Wade News, Articles

@StairRenovation on Social Media: Pinterest

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Pinterest is great online community where members create a catalogue of ideas with everything from home crafts to architecture. Home renovations sit happily in middle ground and our photographs, videos and ideas have been saved and repinned onto ideas boards thousands of times by users from all over the world seeking inspiration for transforming their stairways.

If you need staircase ideas for your home, whether for a new flight or a renovation this is a great place to start.

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by admin 1 in Abbott & Wade News

What our customers say: We’re glad you were recommended

Since 1996 we have worked hard to create a reputation that is second-to-none and we know that it takes years to build a reputation and days to ruin one. Unlike larger companies we don’t have a large budget for marketing and self promotion which is why such a large proportion of our business comes from customer recommendations.

 

Our customers are our ambassadors

When customers commit to investing in a new staircase, seeing an example of our handiwork firsthand gives them the reassurance they need that all our installations are completed to the highest standards using quality materials.

“We decided to contact Abbott-Wade once we had seen an example of their workmanship at a neighbour’s home and saw the quality we could expect.” – Mr & Mrs Swift, St Helens

“We had been looking around online and seen many companies offering the style of staircase that we wanted but we were wowed when friends of ours showed us the quality of the staircase from Abbott–Wade that they had just had installed.” – Mrs Foster, St Helens

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by Eddie in What Our Customers Say

What makes us different?

There’s a few staircase companies out there. If you’re reading this no doubt you’ve been shopping around and come across some of them for yourselves. However, please don’t tar us all with the same brush, because there’s quite a few things which set us apart from the rest.

You probably already know that we’ve been specialising in new flights and staircase renovations for over 20 years – since 1996 in fact. You probably also know that we’re a family run business which has many advantages for both us and our customers. But look a little deeper and you see that there’s other subtle differences which mean that Abbott-Wade is more likely to be the best match for you.

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by Eddie in Abbott & Wade News, Articles

What our customers say: Customer Service Is Important

“We were keen to express just how delighted we were with the whole experience – Thanks for a great service.” – Mr & Mrs Avery, Cambridgeshire

At Abbott-Wade, we know that transforming your staircase is an investment of your time as well as the financial commitment. We understand that customer service is important to our customers. As a family business, we make a point of treating our customers the way we would expect to be treated: With respect, patience and kindness.

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by Eddie in Uncategorized, What Our Customers Say

Staircase Stories: Mr & Mrs Thurley, Broadstairs, Kent

After being let down by another staircase company, Mr & Mrs Thurley found Abbott-Wade who exceeded all their expectations.
“The new staircase looks grand and stunning in place and we are delighted with the outcome. It’s a pity we did not find Abbott-Wade at the very beginning of this project and can highly recommend them for their professional service and high quality product.
 

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by Eddie in Abbott & Wade News, Staircase Stories
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