Abbott-Wade

Over the years, we’ve been involved with local charities such as Tunzas Pride and Violet Graces Gift. Most recently, events have turned our attention to the Stroke Association. We try to look after our own, as you would expect from a family business – even those who aren’t related. In January 2019, a long-serving member of the design team was struck down by a Stroke.

In tribute to his grit and determination to recover and overcome the effects of this stroke, 25+ members of the team – fitters, office staff, designers and directors – took part in a gruelling Born Survivor event on 11th May 2019. We ran, climbed, hauled, leapt, slid and crawled through the wet, muddy and muscle-sapping 10km course in aid of the Stroke Association. As always, we were all in it together.

Staircases come in all shapes and sizes, but we prefer ours with a small carbon footprint. As a family business, our children may one day inherit the Abbott-Wade name and reputation. Still, they will definitely inherit the world we live in, and we have a moral obligation to play our part. We have selected ethical timber suppliers who are FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification) certified, ensuring the timber we use is selected from environmentally responsible sources.

Our precision mitred oak newels are not only superior to laminated posts, but they’re also more environmentally sustainable, as there is a significant reduction of oak wastage. Our waste wood is either collected by members of the local community to be burned to keep homes warm, reclaimed by local businesses to be transformed into bespoke goods or collected to be recycled locally. We schedule our installations carefully to reduce the amount of fuel our vans burn and use local suppliers as much as possible to support our local economy and reduce our carbon footprint. Old metal balustrades and components are recycled, and our brochure is even printed on recycled paper. Plus, our office team communicates by email instead of consuming paper.

We’ve always believed in treating our customers fairly and providing them with an excellent product for a fair price. This way, our clients know they’re always getting the best deal available without fear of missing out. We also send a gesture of thanks to existing customers when they recommend us to others. We know we’re getting things right in regard to this because our customers tell us and recommend us to friends, family and in online forums.

It isn’t necessary to build customer loyalty as this isn’t really a factor in our line of work, it’s very rare that a client will need a second staircase once we’ve already been in – but it does happen when they may move house or build an extension. We also go out of our way to help accommodate their needs as best we can. Many of the installations we complete are part of a larger renovation project, and we work with clients and their contractors to fit our work into their schedule, which inevitably rarely runs to plan as other works overrun and require rescheduling. Our scheduling team go above and beyond to help them work with shifting deadlines.

Similarly, our design team create unique staircases working to the client’s specifications, which may not always be feasible due to available space, existing structures or building regulations. We work hard to satisfy the aesthetic needs of the client and the structural requirements without compromising function over form.

You are welcome to visit our showroom and factory to learn more about what we do. If you’d like a chat to discuss how we can work together, please get in touch.

Please take a look at our website to learn more about our company; we’re confident that our work and reputation speak for themselves.

Contact us at info@abbottwade.co.uk to arrange a chat.