Who is The Furniture Ombudsman?
Originally known as Qualitas, The Furniture Ombudsman was first established in 1992 at the prompting of the Office of Fair Trading to improve the standards and service offered by furniture and floor covering companies and to help to resolve disputes through the Alternative Dispute Resolution Service. Reputable retailers like Abbott-Wade who support The Furniture Ombudsman and their values follow the Code of Practice, which covers all domestic furniture and floor coverings. The Code sets out best practice principles to ensure high standards in product and service that will enhance customer satisfaction.
Abbott-Wade’s proven excellence is evident by the delighted customers from around the country and our quality installations are supported by a dedicated Aftercare service to ensure that our customers receive the service we promise. Our full membership of The Furniture Ombudsman reinforces our commitment to provide product and service excellence. Our membership of The Furniture Ombudsman and our obligation to it’s codes of practice gives all our clients the peace of mind that, in the unlikely event of an unresolved dispute with your purchase, you are able to contact The Furniture Ombudsman, who will provide an independent dispute resolution service. For more information about how our commitment to The Furniture Ombudsman can help you shop with confidence visit https://www.fhio.org.