TERMS AND CONDITIONS
Last Updated: September 2017
Abbott-Wade Ltd select premium quality components and materials for our staircase renovations and new flights. All timber components are prefinished with a 20% semi-matt clear lacquer unless otherwise specified. Please read these Terms & Conditions carefully. If you have any questions prior to purchase or regarding the Terms and Conditions in general, do not hesitate to ask.
– Oak Newel Posts: 90mmx90mm Engineered Oak with 4 perfect sides (no visible joins). Standard 1500mm length posts comprise 8mm solid oak edging constructed of precision mitred oak blocks stopping movement and splitting. Newel posts constructed of two pieces of laminate solid oak are available on request at point of order.
– Newel sizes other than our standard 90mmx90mm will be constructed of either engineered oak posts with a 4mm edged oak face or 2-4 pieces of laminated solid oak dependent on size.
– Walnut/Ash/Sapele Newel Posts: Constructed of 2-4 pieces of laminate solid Walnut/Ash/Sapele dependent on size.
– Handrail & Baserail: Solid Oak/Walnut/Ash/Sapele. Baserails are manufactured from 1 length of solid hardwood. Handrails are manufactured from 2 laminated lengths of solid hardwood.
– Solid Walnut may not be available in complete lengths of over 2.4 metres and may need to be constructed of 2 joined lengths.
– Cladding: 6mm MDF Oak/Walnut/Ash/Sapele Veneer (MDF stops movement).
– Medullary rays (also known as Pith Rays or Tiger Marks) are a natural feature of timber resembling ribbons or flecks which are sometimes mistaken for damaged, repaired or water marked wood and may be visible in parts of your installation and are perfectly acceptable. These are more prominent in oak and more information is available here.
– Please be aware that while every effort is used to select premium woods, wood is a natural product which varies in shade and grain. We use natural timbers and while every effort is made to match colours and grains, we have limited control over the shade and grain markings used. Consequentially there may be visible knots and natural variations in colour, grain and tone.
– Colour variations caused by sap in the timber are a natural feature of walnut. These are natural features which may be visible in parts of your installation and are perfectly acceptable.
– Noticeable colour variations from blonde to red are more prevalent in Ash than other hardwoods. These are natural features which may be visible in parts of your installation and are perfectly acceptable.
– Treads and steps may be constructed of one or more laminated pieces with noticeable joins and different tones.
– Wood is a natural product and exposure to sunlight will cause wood to change colour over time.
Materials: Painted Wood
– Newel Posts: Constructed of two pieces of laminated solid Hemlock or Tulip Wood.
– Handrail & Baserail: Solid Hemlock or Tulip Wood.
– Cladding: 6mm MDF (MDF stops movement).
– Painted handrail, newel caps and treads are exempt from our Abbott-Wade guarantee.
– Wood grain may be visible through the painted coating of all timber parts.
– Glass: 10mm Pilkington Safety Glass unless otherwise specified with safety stamp.
– Optiwhite Low Iron glass, though clearer than standard glass, will still show a slight green tint on the edges due to polishing.
– Marks, inclusions and blemishes on glass may appear as long as they are within the Glass & Glazing Federation glass inspection standards which states: Marks should not be visible from a distance of 3 meters, when viewed at 90 degrees in natural daylight, but not directly towards the sun and with no visible moisture on the surface of the glass and may contain minute particles and fine scratches no more than 25mm long [Glass & Glazing Federation; Quality of Vision document].
– Toughened glass may show visual distortions which are accentuated by reflections in sealed units. This is a natural phenomenon and not a fault. In some lighting conditions the coating may look like a transparent film or produce a haze, i.e. a cloudy look to the surface.
– The spacing between glass panels is approximately 50mm depending upon overall sizes and spacings may vary +/-20mm to allow for fitting tolerances.
– Glass sizes may be determined by building regulations and manual handling guidance.
– Continuous (curved) handrail parts are machined on a Computerised Numerical Control (CNC) machine from a solid block of timber resulting in differences in grain and tone.
– Wrought iron style spindles and components are made of sprayed forged steel.
– Rails are secured using a mechanical fixing through the newel covered with a visible pellet.
– Outer string cladding will require a joint on string lengths longer than 2700mm due to a restricted board length of 3000mm.
– A gap between the tread and cladding of up to 10mm is acceptable where carpet is being fitted.
– Doors used are 19mm veneered MDF unless otherwise specified.
– Installations requiring non-natural colours may require an additional visit from a polisher to treat any areas where the prefinished timber has been cut during installation.
– When installing a full staircase, Abbott-Wade will not install plasterboard to the underside of the carcass. It will be the customer’s responsibility to arrange and pay for a plasterer to complete this work.
– Abbott-Wade can advise on the best stage in a sequence of work to install your staircase to mitigate potential problems.
– Down-stands are a legal requirement with all new open tread stairs.
– Headroom will be a minimum of 2 meters where possible.
– It is advised that all new flights are fitted directly onto the concrete flooring base. While new flights can be fitted directly onto other flooring or tiles, it is advised that flooring is fitted with expansion gaps to accommodate the weight of the stairs. Abbott-Wade cannot be held responsible for any damage to flooring resulting from the weight of the staircase.
– All new flights must be installed to meet current building regulations.
– It is the responsibility of the customer to ensure any applications to the Local Planning Authority are made and granted if required (for example, if your home is a listed building, a new build or you have had/are having an extension built to the property). You may still be charged for materials should your application be refused. Abbott-Wade accept no responsibility for any installations completed where necessary permissions have not been obtained.
– Any defects in glass, timber or metal components which would be evident immediately following installation (including but not exclusive to marks and scratches) must be identified within 1 month of installation to be covered by our guarantee. Any defects identified after this time will be considered to be the fault of the customer and will not be covered by our guarantee.
– All painted and stained wood is vulnerable to chips and scratches which may expose the wood beneath and is not covered by our guarantee.
– Creaking in refurbished stairs is not covered by your guarantee as we cannot guarantee workmanship on components previously installed by a third party.
– Damage caused to the staircase by other tradespersons completing other projects will not be covered by your Abbott-Wade guarantee. Correction to such damage may be chargeable at a daily rate.
– Abbott-Wade will not correct any installation or components affected by changes carried out after the survey or installation or caused by abrasive cleaning products. Correction to such issues may be chargeable at a daily rate.
– Damage caused by incorrect use, carelessness or accident after the installation has been completed is not covered by the guarantee and correction may be chargeable at our daily rate.
– Damp conditions or extremes of temperature may cause timber to twist, move, split or change shape. This is not covered by our guarantee.
– Any electrical work including light fittings and fixtures are only covered by the manufactures guarantee and not your Abbott-Wade guarantee.
– Lead times vary throughout the year and lead times given at sale are approximations only and Abbott-Wade cannot be held to these.
– Dates given for installations, surveys or return visits dates may need to be changed due to scheduling conflicts or the manufacture and delivery of components. Customers will be informed of any changes as early as possible. Abbott-Wade cannot be held responsible for any inconvenience or financial loss caused.
– All work, including any subsequent visits, may only be completed on weekdays between Monday to Friday.
– Abbott-Wade will not allow any discount or make any payments to allow for customers taking time off work for any installations or return visits.
– While Abbott-Wade take care to keep mess to a minimum, due to the bespoke nature of the carpentry required, timber will be sawn on site and dust will be inevitable.
– All quotations are provided subject to review and/or survey. Orders may only be secured with a deposit (renovations: 20%, new flights: 35% at sale + 35% on approval of drawings before manufacture) and signed agreement to our Terms & Conditions and the Sales Agreement specifications.
– Abbott-Wade reserves the right to refuse or amend any order following review by the design team. Deposits will be returned to customers who have had their installations refused by our Design Team.
– The specifications on these Terms & Conditions are correct at time of printing. Abbott-Wade has a policy of continuous improvement and therefore reserves the right to update or amend these Terms and Conditions at anytime without any notification. The latest versions of our Terms and Conditions are available upon request.
– Parking should be made available for a large van. If the property is in a permit zone, the correct permit must be arranged by the customer.
– Timber will be sawn outdoors where possible and a designated area should be made available.
– Electrical sockets must be available for the fitting team in the vicinity of the areas where work is to be completed.
– High powered equipment will be used on site to complete the installation. You are responsible to ensure children and animals are not permitted in the immediate vicinity. Use of Abbott-Wade equipment is strictly prohibited on Health & Safety grounds.
– Should we be unable to complete an installation due to the property being unavailable, without electricity or the conditions stipulated in these Terms & Conditions, you may still be charged for labour at our daily rate.
– If you are replacing your carpet: Fitters can remove the carpets for you but will be unable to take them away.
– If you are keeping your carpet:You will need to arrange for a third party to take up and re-lay your carpet. Abbott-Wade will not take any responsibility for damage incurred taking up any existing carpet or to carpet left in situ during an installation.
– Whilst every care is taken to minimise any damage, the removal of newel posts can result in some damage to decoration, plaster, walls and ceilings which may require repairing by the customer or third party before decoration.
– In extreme cases, a plasterer may be required to fill damage to walls and ceilings.
– Abbott-Wade accept no liability and are unable to pay financial costs for repairing plaster or decoration.
– Installations may change the size and shape of your staircase’s footprint, therefore existing carpets may not fit a previously carpeted area.
– Fitters will remove all waste, including components of the removed staircase, with the exception of carpet. Waste wood is recycled where possible.
– Should any issues be outstanding on completion of your staircase renovation, Abbott-Wade will act to resolve these as quickly as possible. Please be aware that many components are manufactured to order and lead times may be dictated by suppliers.
– Abbott-Wade may use photographs from your installation for online galleries to show styles and materials. Any images used will not be traceable to customers unless by agreement.
– A 5 Year Guarantee will be issued once installation is complete which should be kept in a safe place. Your Guarantee is valid for 5 years from the first day of your installation.
– All customers must sign off each installation with the installation team to show work has been completed to a satisfactory standard.
– In the even that customers are unhappy with the service or product provided by Abbott-Wade and the complaints procedure fails to resolve the issue, Abbott-Wade are members of the The Furniture Ombudsman, an independent government approved organisation who should be contacted for Alternative Dispute Resolution.
– Renovations require a 20% deposit when ordering, 80% upon completion.
– If a two-stage renovation is required, a 20% deposit is required when ordering, 40% should be paid after stage one and 40% on completion.
– New Flights require a deposit of 35% when ordering, 35% on approval of CAD drawings prior to manufacture and 30% upon completion.
– Orders invoiced to a business will be required to pay a 80% deposit when ordering, 20% upon completion.
– Deposits are used to fund the acquisition and manufacture of components for installations. Customers wishing to cancel their order will not receive a refunded deposit.
– We accept payment by cheque, cash, credit and debit card, BACS and finance. All payments made by credit card will be subject to an additional charge of 3% of the total transaction to cover the charges. There are no additional charges for debit cards. BACS payments must be made within 24 hours quoting your name and Customer Reference.
– Finance is available through the finance company Deko (formally Pay4Later). Your finance agreement would be made with Pay4Later using their terms and conditions, not Abbott-Wade. Credit is awarded subject to an online application and credit/identity check by Deko. Abbott Wade Ltd cannot enter negotiations between the customer and the credit provider. While Deko is our default credit provider, there is no obligation to use this company and you are welcome and fully entitled to make any other financial arrangements to provide funds for your installation.
– Final balance payments should be made on completion of the installation. Payments not received within 30 days of completion may be passed to a reclamation company who will increase any monies owed by an additional 15% of the outstanding value to cover fees.
Making a payment:
Deposits can be paid with a cash/cheque payment directly to your designer or by using the payment methods below.
Final balances can be paid with a cash/cheque payment directly to our fitters or by using the payment methods below.
Posting a cheque:
Cheques should be payable to Abbott Wade Ltd and posted to:
Abbott-wade Ltd, Unit 33 Burtonwood Industrial Centre, Phipps Lane, Burtonwood, WA5 4HX
(Please note that cheques containing any other symbols such as Abbott-Wade or Abbott + Wade may not be accepted).
Payments by bank transfer:
Ref: Your Name and Customer Reference
Sort Code: 40:40:07 Account Number: 91828282
Payments by Credit & Debit card:
Card payments can be made by telephoning our office on 01744 634442. Payments made by credit card will be charged an additional 3% of the amount being paid. There is no additional charge for debit cards.