Since 1996 we have worked hard to create a reputation that is second-to-none and we know that it takes years to build a reputation and days to ruin one. Unlike larger companies we don’t have a large budget for marketing and self promotion which is why such a large proportion of our business comes from customer recommendations.
Our customers are our ambassadors
When customers commit to investing in a new staircase, seeing an example of our handiwork firsthand gives them the reassurance they need that all our installations are completed to the highest standards using quality materials.
“We decided to contact Abbott-Wade once we had seen an example of their workmanship at a neighbour’s home and saw the quality we could expect.” – Mr & Mrs Swift, St Helens
“We had been looking around online and seen many companies offering the style of staircase that we wanted but we were wowed when friends of ours showed us the quality of the staircase from Abbott–Wade that they had just had installed.” – Mrs Foster, St Helens
Shop around and you’ll be back to Abbott-Wade
Even after we’ve been recommended, many of our customers understandably choose to shop around to find out what other companies are out there and what they offer. The price, quality and expertise provided with each Abbott-Wade staircase means that these customers return to Abbott-Wade and go on to recommend us to their family and friends once their own installation is complete.
“Abbott-Wade had been recommended to us but we still decided to contact other companies to make sure the quote was competitive, which it was. After meeting with the designer, our mind was made up. It was clear that they shared our vision and were able to answer all of our questions. The prefinished service was also a deciding factor for us as we have young children and it was important that mess and disruption was kept to a minimum.” – Mr & Mrs Morris, Lancashire
“Abbott-Wade had done jobs for our family in the past so came highly recommended. We did receive cheaper quotes however they couldn’t do exactly what Abbott-Wade were able to offer. It was nice to have the peace of mind that they would do a good job.” – Mr & Mrs Ball, St Helens
It’s not just the staircase which is recommended but the whole Abbott-Wade experience
Our customers take great delight and pride in the new staircases Abbott-Wade installs for them and it’s not just the final project which leaves them impressed. From the first visit to the final polish and everything in-between, our customers go on to share their experiences of the whole process with friends.
“A local company had been to quote and a friend recommended Abbott-Wade. Mike came out to visit us and we clicked straight away. He listened to our ideas and, after discussing options and details, we reached a shared vision of exactly what we wanted to achieve at the end of the project.” – Mr Frodsham, Lancashire
“One deciding factor was a recommendation from a friend who had work done by Abbott-Wade a couple of years ago. The Abbott-Wade staff were so helpful throughout the whole process. All the staff were very friendly and helpful at every stage. I would certainly highly recommend the company and their product to anyone who asked me.” – Mr Hughes, Amersham