“We were keen to express just how delighted we were with the whole experience – Thanks for a great service.” – Mr & Mrs Avery, Cambridgeshire
At Abbott-Wade, we know that transforming your staircase is an investment of your time as well as the financial commitment. We understand that customer service is important to our customers. As a family business, we make a point of treating our customers the way we would expect to be treated: With respect, patience and kindness. That’s why our award-winning business has award-winning customer service.
“I just thought I’d send a quick email to thank your company who have been exceptional from start to finish. The lads on site were courteous, polite, friendly and very tidy! We have had several tradesmen in our house over the last few months and your lads were a breath of fresh air! Nothing was too much trouble, the stairs are of superb quality and finish and I thank you and would like the thanks to be passed on to the lads. We have a family run company ourselves, everyone is so quick to complain but not so quick to thank you, and it’s nice when they do!” – Mr & Mrs Waterworth
– Mrs Burton, Glasgow
Our customers tell us that their experience with Abbott-Wade from start to finish is a good one – that’s because we know that good customer service is not reserved for the start of the process, it should be a constant factor throughout your whole Abbott-Wade experience.
Our team are with your from start to finish:
– Mr & Mrs Jubin, East Grinstead
“The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our expectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home.” – Mr & Mrs Lloyd, Cheshire
“We have been very impressed by the Abbott-Wade professionalism and expertise throughout the process of replacing our staircase. From Colin (designer) through to the fitting team, we have had confidence and now we can see the finished job we are not disappointed. Your fitters have gone the extra mile to give us a beautiful staircase. Their attention to detail is fantastic. It has been a pleasure to have them in our home. Thank you and well done everyone.” – Mr & Mrs Chester, Portsmouth
– Mr & Mrs Cartwright, St Helens
“We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve – from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future.” – Mr & Mrs Cusa, Exeter
– Mr & Mrs Watts, London
“My wife and I are really delighted with our new staircase. The quality of the workmanship is really excellent and the finished job has exceeded all our expectations. Thank you to all the team at Abbott-Wade for making this happen.” – Mr Boxall, Surrey
Starting your Journey with Abbott-Wade
Every new staircase needs to start somewhere. For most customers, the journey with Abbott-Wade’s customer service starts with a visit from our small but dedicated design team. This is friendly, informal and informative. Our friendly designers Colin, Janet, Peter & David spend time with customers in their own homes looking at different design options to create a vision of what each staircase will become. They endeavour to ensure our customers make informed decisions.
“Many thanks to Janet for her help at the initial consultation, the office team and particularly to Lee and Ellis for their superb workmanship. It has been a pleasure to do business with such a friendly and efficient company. Huge thanks once again.” – Mr & Mrs Straker, Hampshire
– Mr & Mrs Reeve, Winchester
“I am delighted with my new staircase. Mike and his team were amazing, so pleasant, efficient and tidy, and the end result is even better than I had hoped. Thanks goes to our designer for his good advice and help in deciding what would be most suitable for our house. It has been a pleasure to deal with your company and I would recommend you to anyone who is considering having similar work done” – Mrs Hewitt, Oxford
– Mr & Mrs Cooper, Dawlish
– Mr & Mrs Sindon, London
Working behind the scenes
The cheerful voice at the other end of the telephone line belongs to one of our friendly office team. One of the nice things about a small team is that you’ll soon get to know them and they’ll know you! Our team project manage your new staircase from start to finish, arranging your installation as seamlessly and stress free as possible, keeping you informed and involved.
– Mr & Mrs Richardson, Norfolk
“Thank you for the good work and customer service we received from your company.” – Mr Molyneux, Ashton in Makerfield
– Mr & Mrs Lee, Cheshire
“Everyone I have met or spoken to, or e-mailed within your company have been a pleasure to deal with.” – Mrs Dunn, Berkshire
– Mr & Mrs Oxer, Whittlesey
– Mr & Mrs Blundell, Merseyside
– Mr & Mrs Brown, Sheffield
– Mrs Loveday, Maidstone
– Mr & Mrs Lynch, Merseyside
– Mr Osborne, london
The face of Abbott-Wade: Working in your home
It’s a surprisingly true stereotype of the ‘friendly northerner’. As well as being the best staircase fitters in the industry, our teams are the face of our company. It’s important that our customers feel happy and at ease with our staff in their own homes. It’s important that you trust them as much as we do to get the job right! Our fitting teams are happy to discuss what they are doing with our clients as they work and to discuss any preferences customers may have regarding any specific finishing styles to get the aesthetic just right.
“Firstly let me say how absolutely thrilled I am with the work, really, really happy – an amazing transformation which has way exceeded my expectations (and worries!). As for the team, they were so hardworking (a very long and hardworking day), professional and knowledgeable. More importantly, they did really work as a team to the extent that you could use them in Teamwork Videos – they chatted along together, lots of singing, discussing next steps and/or optimal solutions to a problem such that I really enjoyed having them here & listening to their banter and chat. All in all, a very positive experience. Thanks again for a great outcome which is much appreciated.” – Mrs Barnett, Cobham
– Mrs Pascoe, Shrewsbury
“Many, many thanks to the team who fitted our new bannisters in just two days – cracking job guys! I fully recommend Abbott-Wade to anyone thinking of getting this done – a very professional company.” – Mrs Gaynor, Liverpool
– Mr Pearson, Cheshire
– Mrs Poole, Southampton
“Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.” – Mr Wilson, Barnoldswick, Lancashire
– Mr & Mrs Harley, Birmingham
– Mr Modi, Enfield
Good Customer Service Doesn’t Stop
Every so often things may not run entirely to plan. This is the nature of any bespoke joinery work. We don’t pretend that we’re perfect 100% of the time – and we’d urge you to question anyone who does! What we do have is a commitment and confidence that each staircase we install will be completed to a high standard and the customers satisfaction. That’s why we offer each customer the Abbott-Wade guarantee. We have worked for over 20 years to build up the best reputation in the staircase sector and we’re dedicated, not only to sustain this but to build on it further!
“Wow what a transformation. We are right up there with the Beckham’s. Beautifully crafted and fitted staircase renovation and superb prompt after sales service – Abbott-Wade truly go the extra mile for complete customer satisfaction. Thank you so much.” – Mrs Farrell, Derbyshire
– Mr & Mrs Barrow, Keighley
Abbott-Wade to the rescue
Our reputation often precedes us. On several occasions Abbott-Wade are called where others have failed. Our superior experience and ethos means that customers turn to us when another company has let them down or hsve not been up the job.
“Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone’s efforts.” – Mr Kelly, Rickmansworth
– Mrs Trayer, Leeds
“I am absolutely delighted – in fact I am ‘over the moon’ with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don’t go anywhere else – Abbott-Wade will not disappoint!” – Mrs Paxton, Marlow <read more>