Abbottwade

Category Archives: What Our Customers Say

What our customers say: A larger range & superior designs!

We have always taken great care to source install the highest quality materials in our staircases. Since 1996 we have forged strong relationships with manufacturers and suppliers to provide the best final product for all our customers. Our customers tell us that our designs are superior and they were confident in our service.

 

 

“Abbott-Wade had a choice of designs that was far superior to others and were sympathetic to a difficult placing of the staircase. ”  Mr & Mrs Mansfield, Surrey

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What our customers say: A friendly, professional service

There’s a lot that goes on behind the scenes at Abbott-Wade. Beautiful bespoke staircases do not happen by accident. Our small team will manage your installation from start to finish. From the first design visit and survey to the final installation, our team work behind the scenes booking appointments, ordering and quality materials and pre-finishing all the staircase components your installation needs. Combined with our first-rate installation teams it all culminates in the overall service which Abbott-Wade customers have grown to love over the years.

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“Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone’s efforts.” – Mr Kelly, Rickmansworth

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What our customers say: We have the experience & expertise

Since 1996, we have built an unrivalled reputation which, according to our customers, sets us apart from other companies. Experience and expertise like ours cannot be bought. They can only be earned with time, commitment and ability. These are increasingly important factors for our customers.

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“We chose Abbott-Wade because they were extremely accommodating. Despite our challenging requirements they were happy to do exactly as we specified without trying to influence us in to making any compromises.” – Mr & Mrs Slater, Blackburn

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What our customers say: We’re glad you were recommended

Since 1996 we have worked hard to create a reputation that is second-to-none and we know that it takes years to build a reputation and days to ruin one. Unlike larger companies we don’t have a large budget for marketing and self promotion which is why such a large proportion of our business comes from customer recommendations.

 

Our customers are our ambassadors

When customers commit to investing in a new staircase, seeing an example of our handiwork firsthand gives them the reassurance they need that all our installations are completed to the highest standards using quality materials.

“We decided to contact Abbott-Wade once we had seen an example of their workmanship at a neighbour’s home and saw the quality we could expect.” – Mr & Mrs Swift, St Helens

“We had been looking around online and seen many companies offering the style of staircase that we wanted but we were wowed when friends of ours showed us the quality of the staircase from Abbott–Wade that they had just had installed.” – Mrs Foster, St Helens

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What our customers say: Customer Service Is Important

“We were keen to express just how delighted we were with the whole experience – Thanks for a great service.” – Mr & Mrs Avery, Cambridgeshire

At Abbott-Wade, we know that transforming your staircase is an investment of your time as well as the financial commitment. We understand that customer service is important to our customers. As a family business, we make a point of treating our customers the way we would expect to be treated: With respect, patience and kindness.

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