Abbott-Wade

Category Archives: Uncategorized

What our customers say: We’ll be recommending Abbott-Wade

In the early days of Abbott-Wade, a large amount of our new business was generated by word of mouth. Over 20 years on we find ourselves in same position except recommendations now come from all over the country. For us, it’s proof that we’re doing an excellent job, treating our customers well and leaving them happy.

So what is it about Abbott-Wade which makes our customers so keen to recommend us?

Continue reading…

What our customers say: An honest way to do business

You may expect us to sugarcoat everything but it’s not what you want and that’s not what we do! The Abbott-Wade approach is to be open and honest from the outset so you know exactly what to expect. Similarly we don’t have silly sales throughout the year, we just offer our best price all year round. This means our customers know exactly what to expect with no nasty surprises further down the line.

Continue reading…

What our customers say: A larger range & superior designs!

We have always taken great care to source install the highest quality materials in our staircases. Since 1996 we have forged strong relationships with manufacturers and suppliers to provide the best final product for all our customers. Our customers tell us that our designs are superior and they were confident in our service.

 

 

“Abbott-Wade had a choice of designs that was far superior to others and were sympathetic to a difficult placing of the staircase. ”  Mr & Mrs Mansfield, Surrey

volute

Continue reading…

What our customers say: A friendly, professional service

There’s a lot that goes on behind the scenes at Abbott-Wade. Beautiful bespoke staircases do not happen by accident. Our small team will manage your installation from start to finish. From the first design visit and survey to the final installation, our team work behind the scenes booking appointments, ordering and quality materials and pre-finishing all the staircase components your installation needs. Combined with our first-rate installation teams it all culminates in the overall service which Abbott-Wade customers have grown to love over the years.

Screen Shot 2016-07-11 at 13.11.42

“Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone’s efforts.” – Mr Kelly, Rickmansworth

Continue reading…

What our customers say: We have the experience & expertise

Since 1996, we have built an unrivalled reputation which, according to our customers, sets us apart from other companies. Experience and expertise like ours cannot be bought. They can only be earned with time, commitment and ability. These are increasingly important factors for our customers.

09

 

“We chose Abbott-Wade because they were extremely accommodating. Despite our challenging requirements they were happy to do exactly as we specified without trying to influence us in to making any compromises.” – Mr & Mrs Slater, Blackburn

Continue reading…

What our customers say: Customer Service Is Important

“We were keen to express just how delighted we were with the whole experience – Thanks for a great service.” – Mr & Mrs Avery, Cambridgeshire

At Abbott-Wade, we know that transforming your staircase is an investment of your time as well as the financial commitment. We understand that customer service is important to our customers. As a family business, we make a point of treating our customers the way we would expect to be treated: With respect, patience and kindness. That’s why our award-winning business has award-winning customer service.

Continue reading…

The St Helens Star Star hails the success of The Staircase Specialists

St Helens Star Header

The St Helens Star was the first place to feature an Abbott-Wade advertisement over 20 years go. Back in 1996 it felt like a big investment for our fledgling business but our local community has seen us in there ever since, even though we now have a nationwide service and can now be found in the national broadsheet newspapers.

This makes their shared celebration of our success even more meaningful as they’ve been with us right from the very beginning.

You can read the article below or on the St Helens Star online by clicking the link at the foot of the page:

Abbott-Wade_St_Helens_Star_Award Continue reading…

Your guarantee. What’s it worth?

Abbott-Wade are one of those rare and privileged companies – but it is a privilege we have have earned. We may not be big, but we have a trusted heritage spanning over 20 years specialising in staircase installations and renovations. This means that when our customers choose our award winning family business, they can take great assurance in the value of our guarantee.

Continue reading…

Heartfelt best wishes

Recent weeks have had up and downs and been filled with mixed emotions. In a week which has seen so much celebration for us, there has also been bad news. One of our main competitors has entered liquidation leaving people out of work and customers disappointed. Our industry is very specialised and as such we all move in similar circles. We have always shared a friendly rivalry and know many of those who worked at the company in various capacities. We would like to send out our best wishes to all those affected at this sad time and wish them all the best going forward. We would also like to reassure our customers that after 20 years in business, Abbott-Wade is stronger and more vibrant than ever and we will continue to offer our customers the highest standards of service and installation as we ever have.

Call Now