In the early days of Abbott-Wade, a large amount of our new business was generated by word of mouth. Over 20 years on we find ourselves in same position except recommendations now come from all over the country. For us, it’s proof that we’re doing an excellent job, treating our customers well and leaving them happy.
So what is it about Abbott-Wade which makes our customers so keen to recommend us?
‘You deliver on your promises’
It sounds like the perfect business model if you’re a customer but it works. It makes good business sense for us set realistic goals and to be open and honest with our customers. We don’t make promises we can’t keep.
“To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise – a stunning glass staircase and professional and courteous fitters. Thank you Abbott-Wade!” – Bill & Dianne, Cheshire
We are a business after all. It is our aim to inspire confidence by going about things the right way, using the skills and experience of over 20 years in business and provide an excellent service to all of our customers.
“Many thanks for your professionalism from start to finish of the transformational staircase. All the workmen who have attended our home have been friendly and professional and are a credit to your Company. The stairs seem to be a talking point now whoever walks in through our front door and will be the first to recommend your Company to friends, family and colleagues who ask about our staircase.” – Mr & Mrs Bevis, Bolton
– Mr & Mrs Adams, Huddersfield
Attention to detail
It’s important that we get the big things right! However it’s equally important to get the little things right; whether it’s crossing the t’s and dotting the i’s in the office or making sure the fine details on the finished staircase look perfect.
– Mr Richardson, Warrington
It’s obvious really – but each job has to be right. It’s not in the customer’s best interest to be left dissatisfied and it certainly isn’t in ours. Each of our teams is lead by an experienced team leader who makes sure that we do a good job on every installation.
– Mr & Mrs Robinson, Stockton Heath
– Mr & Mrs Bissell, Birmingham
– Mrs O’Neil, Warrington
– Mr & Mrs Christie, Runcorn
‘A High Standard’
We set the bar high. It’s one of the reasons we’ve been the best in the business for so long.
“I am absolutely delighted – in fact I am ‘over the moon’ with my new staircase. The workmanship is of a very high standard and from start to finish the customer service was fantastic. Don’t go anywhere else – Abbott-Wade will not disappoint!” – Mrs Paxton, Marlow
‘The fitting teams are a good bunch of guys’
Our fitting teams work in customers homes which requires customers no only to trust Abbott-Wade as a company, but also the individuals we employ. That’s why our fitters are not only the best in the industry, but a thoroughly nice bunch of chaps too!
Mr & Mrs Di Giuseppe, Newton Abbot
Mr & Mrs Mann, Warwick
Mr & Mrs Robinson, Warrington
Mr & Mrs Hancocks, Sandwich
“The end result is outstanding! Both Rob and Andy have done a first class job! Nothing was too much trouble for the guys – not even our 5 and 2 year old girls under their feet. Both have a great attitude. They are both passionate about what they, taking pride in their work. These guys are an asset to your business. Once again thanks for a superior installation. I won’t think twice about recommending you to family and friends.” – Mr Allison, Hull
We don’t have a big team working behind the scenes but we have a good one with a wealth of talent. From the your first enquiry with us to the final installation and beyond, our team are there to provide the best service for each and every one of our customers.
“Thank you so much for a job well done. From the initial sale to the final fit, the service has been first class. We couldn’t be more pleased. We can only speak highly of your firm and would have no hesitation in recommending you to other people.” – Mr & Mrs Connolly, Manchester
“Exceptional, professional service during the duration of the transformation. Excellent finish, we would definitely recommend!” – Mr & Mrs Burns, Mold
We exceed expectations
It’s no secret that at Abbott-Wade we deliver on our promises. We strive to be the best and our customers are astounded by the work we do and the service they receive.
“The staircase looks fantastic. It is a real feature in the house now and has far exceeded our expectations. Lee and Ellis were very polite, friendly and professional and did a wonderful job. I would definitely have no problems with recommending Abbott-Wade to anyone who wanted to refurbish their staircase.” – Mr & Mrs Nichols, Essex
We leave customers happy
We leave our customers happy because it’s important to us, not only as a business but as a family too. It’s part of the personal service our customers receive.
Mr Reddy, Canvey Island
Clean & Tidy
It’s true – tidy tradesmen do exist. Just ask any Abbott-Wade customer. In fact, Henry the Hoover is such a key member of our team that he appears on our Meet the Team page.
“We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recommend your company to others.” – Mr & Mrs Agate, Widnes
“Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!” – Ms Hoath, Manchester
We aren’t just recommended – we’re highly recommended!
There is no better compliment than a referral and we’re delighted that we come so highly recommended by customers with first hand experience of the Abbott-Wade service.
Mr & Mrs Barrow, Keighley
– Mr & Mrs Mansfield, Guildford
“We are extremely delighted with the result. We feel we must come comment on the professionalism of your fitters. They arrived on time and their work ethic is to be commended. They were cheerful and very helpful and answered all our queries. We would highly recommend both them and your company to anyone who wishes to transform their home.” Mr & Mrs Elliott, Durham
“Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott-Wade” -Mr & Mrs Hardman, Rainhill
“Really pleased, in fact more than pleased! We have already recommended you to two of our friends and will do again.” – Mrs Atherton, St Helens
Mr & Mrs Wilson, Rainhill
“We would like to congratulate your company on the recent installation of our super staircase, the quality and finish is superb. Your installation engineers were impressive, no touch up of plastering or painting was required, they were brilliant – and they liked my cakes! Well done to all involved, we will definitely highly recommend your company. Thank you all.” – Mr & Mrs Newman, Gloucestershire