Tag Archives: What Our Customers Say

What our customers say: We have the experience & expertise

Since 1996, we have built an unrivalled reputation which, according to our customers, sets us apart from other companies. Experience and expertise like ours cannot be bought. They can only be earned with time, commitment and ability. These are increasingly important factors for our customers.



“We chose Abbott-Wade because they were extremely accommodating. Despite our challenging requirements they were happy to do exactly as we specified without trying to influence us in to making any compromises.” – Mr & Mrs Slater, Blackburn

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What our customers say: We’re glad you were recommended

Since 1996 we have worked hard to create a reputation that is second-to-none and we know that it takes years to build a reputation and days to ruin one. Unlike larger companies we don’t have a large budget for marketing and self promotion which is why such a large proportion of our business comes from customer recommendations.


Our customers are our ambassadors

When customers commit to investing in a new staircase, seeing an example of our handiwork firsthand gives them the reassurance they need that all our installations are completed to the highest standards using quality materials.

“We decided to contact Abbott-Wade once we had seen an example of their workmanship at a neighbour’s home and saw the quality we could expect.” – Mr & Mrs Swift, St Helens

“We had been looking around online and seen many companies offering the style of staircase that we wanted but we were wowed when friends of ours showed us the quality of the staircase from Abbott–Wade that they had just had installed.” – Mrs Foster, St Helens

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What our customers say: Customer Service Is Important

“We were keen to express just how delighted we were with the whole experience – Thanks for a great service.” – Mr & Mrs Avery, Cambridgeshire

At Abbott-Wade, we know that transforming your staircase is an investment of your time as well as the financial commitment. We understand that customer service is important to our customers. As a family business, we make a point of treating our customers the way we would expect to be treated: With respect, patience and kindness.

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