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Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

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Adams, Hudderfield
Mrs Adams, Huddersfield
We are delighted with the staircase renovation and thanks to you all for the great service.”
Mrs Evans, High Wycombe
Brown, Sheffield
Mr & Mrs Brown, Sheffield
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside
Partridge, Grantham
Mr & Mrs Partridge, Grantham
staircase refurbishments Warrington
Mr & Mrs Brown, Warrington
Key, Appleton
Mr & Mrs Key, Appleton
Judge, Horsham
Mr Judge, Horsham
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
Peters, Worthing
Mr & Mrs Peters, Worthing
Sayer, Billinge
Mr & Mrs Sayer, Billinge
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
staircases Herefordshire
Mr & Mrs Atkins, Ross-On-Wye
Latham, Liverpool
Mr & Mrs Latham, Liverpool
staircases hartshill
Ms Luton, Hartshill
Mr & Mrs Watts, London
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott Wade"
Mr & Mrs Hardman, Rainhill
Hancocks, Sandwich
Mr & Mrs Hancocks, Sandwich
Shaw, Kent
Mr & Mrs Shaw, Kent
Thank you very much for all your help.  We are delighted with the staircase and received first class service right throughout the whole process.”
Mr Wheeler, Surrey
I just wanted to let you know how pleased I am with the job that Lee and Mark have done over the past three days. They have both been friendly, polite and courteous.  They always had a smile on their faces, even when it was pouring with rain for 2 solid days.  Their workmanship is amazing, and I have never known any tradesmen to work and hard and as quickly as them.  Literally from the moment they walked in the door on Monday to when they left this evening, they haven't stopped working.  Everyone I have met or spoken to, or e-mailed within your company, have been a pleasure to deal with."
Mrs Dunn, Berkshire
Mr & Mrs Forington, Lincolnshire
Rimmer, St Helens
Mr & Mrs Rimmer, St Helens
staircases middlesex
Mrs Shar, Middlesex
Shelton, Iiford
Mr & Mrs Shelton, Iiford
Tilley, Waverton
Mr & Mrs Tilley, Chester
Arkell, Widnes
Mr & Mrs Arkell, Widnes
staircases cornwall
Mrs Blaylock, Cornwall
Lloyd, Higher Walton
Mr & Mrs Lloyd, Higher Walton
Gill, Portsmouth
Mr & Mrs Gill, Portsmouth
Davies, Cowbridge
Mr & Mrs Davies, Cowbridge
Robins, Gloucestershire
Mr & Mrs Robins, Gloucestershire
Oxer, Whittlesey
Mr & Mrs Oxer, Whittlesey
staircases cheshire
Mr & Mrs Lee, Cheshire
Brown, Chesterfield
Mr & Mrs Brown, Chesterfield
The stairs look and are Fantastic!”
Mr & Mrs Harvey, Wolverhampton
staircase renovation cheshire
Mrs Holden, Cheshire
A real, proper professional job! High quality, pleasant, hard working fitting crew - I could not have wished for any more. Big thanks to Anthony & Charles."
Mr Hughes, Lancashire
To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise - stunning glass staircase and professional and courteous fitters. Thank you Abbott Wade!"
Bill & Dianne, Cheshire
I am delighted with my new staircase.  Mike and his team were amazing, so pleasant, efficient and tidy, and the end result is even better than I had hoped.   Thanks goes to our designer for his good advice and help in deciding what would be most suitable for our house. It has been a pleasure to deal with your company and I would recommend you to anyone who is considering having similar work done"
Mrs Hewitt, Oxford
The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our ecpectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home."
Mr & Mrs Lloyd, Cheshire
Mansfield, Guildford
Mr & Mrs Mansfield, Guildford
Hayes, Widnes
Mr & Mrs Hayes, Widnes
Oldroyd, Wakefield
Mr & Mrs Oldroyd, Wakefield
staircases essex
Mr Reddy, Canvey Island
Middlehurst, Aintree
Mr & Mrs Middlehurst, Aintree
Mr Mullany, St Albans
Mr & Mrs Fox, Cheshire
staircase renovations doncaster
Mr & Mrs Whitehead, Doncaster
Botterill, Northamptonshire
Mr Botterill, Northamptonshire
Delighted. What more can we say? The stair is superb so full marks from the surveys to the installation. Lee and Mark have done a superb job and have been a pleasure to have around."
Mr & Mrs Cusa, Exeter
Game, Stevenage
Mr & Mrs Game, Stevenage
Statton, Kidderminster
Mr & Mrs Statton, Kidderminster
staircase refurbishments Surrey
Mr & Mrs Moosa, Caterham
Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you."
Mrs Staton, Kidderminster
An excellent, professional job! Lee & Mark are a credit to your business.”
VM, Southampton
Firstly let me say how absolutely thrilled I am with the work, really, really happy - an amazing transformation which has way exceeded my expectations (and worries!). As for the team, they were so hardworking (a very long and hardworking day), professional and knowledgeable. More importantly, they did really work as a team to the extent that you could use them in Teamwork Videos - they chatted along together, lots of singing, discussing next steps and/or optimal solutions to a problem such that I really enjoyed having them here & listening to their banter and chat. All in all, a very positive experience. Thanks again for a great outcome which is much appreciated."
Mrs Barnett, Cobham
Parkes, Southport
Abbott-Wade Staircases Testimonial: Mr & Mrs Parkes, Southport
Jackson, York
Mr & Mrs Jackson, York
Chapman, leatherhead
Mr & Mrs Chapman, Leatherhead
Walsh, Macclesfield
Mr & Mrs Walsh, Macclesfield
staircases West Sussex
Mr & Mrs Knight, Horsham
Warburton, Warrington
Mr & Mrs Warburton, Warrington
Dansey, Orpington
Mr Dansey, Orpington
staircases surrey
Mr Notton, Epsom
Crickmore, Norwich
Mr & Mrs Crickmore, Norwich
We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve - from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future."
Mr & Mrs Cusa, Exeter
Mansfield, Cheltenham
Mr & Mrs Mansfield, Cheltenham
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
oak staircases cheshire
Mr & Mrs Bruce, Cheshire
Trayer, Leeds
Mrs Trayer, Leeds
staircases blackpool
Mr & Mrs Diss, Blackpool
My wife and I are really delighted with our new staircase. The quality of the workmanship is really excellent and the finished job has exceeded all our expectations. Thank you to all the team at Abbott-Wade for making this happen.”
Mr Boxall, Surrey
We shopped around for a company to fit our new staircase and chose Abbott-Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
stairase renovation oxfordshire
Mrs Bodger, Oxfordshire
Flannery, Leigh
Mrs Flannery, Leigh
Wow what a transformation. We are right up there with the Beckham's. Beautifully crafted and fitted staircase renovation and superb prompt after sales service - Abbott Wade truly go the extra mile for complete customer satisfaction. Thank you so much."
Mrs Farrell, Derbyshire
Ball, Knowsley
Mr & Mrs Ball, Knowsley
Carney, Derbyshire
Mr & Mrs Carney, Derbyshire
Mr Tournay, Lancs
Clean and Tidy, excellent finish to the work looks superb and very modern. Professional job I would recommend you to anybody."
Mrs Lane, Liverpool
We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recommend your company to others."
Mr & Mrs Agate, Widnes
What a fantastic job the fitting team have done! They were very polite and nothing was too much trouble for them. I would recommend them to anyone, thanks once again for a job well done.”
Mr & Mrs Jones, Leeds
Robinson, Stockton Heath
Mr & Mrs Robinson, Stockton Heath
Golding DA2 Feedback
Mr & Mrs Golding, Dartford
Just to say we are very pleased with our new bannister. Your team were hard working, tidy and unfailingly polite and did a very fine job. Please pass on our thanks.”
Mr & Mrs Wallace, Aberdeen
We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”
Mr & Mrs Avery, Cambridgeshire
Many, many thanks to Rob and Andy who fitted our new bannisters in just two days - cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done - a very professional company."
Mrs Gaynor, Liverpool
Baker, Carrington
Mr & Mrs Baker, Carrington
greater manchester staircases
Mrs White, Manchester
We appreciate the time and effort that has gone into making our amazing staircase, we feel very proud when showing people what has been achieved by yourselves. Thanking you again."
Mr & Mrs Wills, Ellesmere Port
We are really pleased with the new staircase. They have done a brilliant job. The workmanship is second to none. The men were both professional and friendly. It was a pleasure to have them in are home . I would have no hesitation in recommending your to family and friends . Thank you very much all of you.
Mr & Mrs De Asha, Merseyside
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
Staniszewska, Bristol
Mrs Staniszewska, Bristol
Ian and Charles have been a pleasure to have working in our house. They always leave a tidy house at the end of the day. Very professional in the workplace."
Mr & Mrs Peters, Brighton
We're both thrilled to bits with the staircase, it looks fabulous!”
Mrs Booth, Lymm, Cheshire
Really pleased, in fact more than pleased! We have already recommended you to two of our friends and will do again."
Mrs Atherton, St Helens
Staircases Warwickshire
Mrs Brown, Southam
We shopped around for a company to fit our new staircase and chose Abbott Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren't disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards."
Mr & Mrs Morris, Wigan
Wilson, Rainhill
Mr & Mrs Wilson, Rainhill