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Abbottwade

Customer Feedback

At Abbott-Wade, we’re always striving to improve wherever we can which allows us to provide the best service for our customers. We do this by listening to what our customers have to say.

You can read some of the feedback we’ve received below so you can feel assured of the standard you can expect when you choose Abbott-Wade. You may also be interested to read some of our customer case studies to learn about how the whole process works for our customers from start to finish.

I am extremely happy with the service I received right from start to finish. The fitters were excellent and it was nice knowing them. Once again, I am thankful for all the help and advise I received from you. Please extend my special thanks to the design team and the fitters.”
Mr Kumar, Hounslow, London
We are really pleased with the new staircase. They have done a brilliant job. The workmanship is second to none. The men were both professional and friendly. It was a pleasure to have them in are home . I would have no hesitation in recommending your to family and friends . Thank you very much all of you.
Mr & Mrs De Asha, Merseyside
Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you."
Mrs Staton, Kidderminster
Just to say we are very pleased with our new bannister. Your team were hard working, tidy and unfailingly polite and did a very fine job. Please pass on our thanks.”
Mr & Mrs Wallace, Aberdeen
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott Wade"
Mr & Mrs Hardman, Rainhill
To say we are thrilled with our new staircase in an understatement. So refreshing to have tradesmen in our home that deliver on what they promise - stunning glass staircase and professional and courteous fitters. Thank you Abbott Wade!"
Bill & Dianne, Cheshire
oak staircases cheshire
Mr & Mrs Bruce, Cheshire
Everyone involved presented a positive and professional image. From the initial contact and survey with Colin Campbell, Les in verification of same, through to Ian and Charles during installation and not forgetting Lana keeping us up to date with the progress of the project as it evolved."
Mr & Mrs Berry, Newbury
Good Morning, Please pass on our thanks to all concerned in the fitting of our new staircase, which was completed on Tuesday of this week. We are absolutely delighted with the work carried out. We had an old dark wood, open tread staircase and it has been replaced with an oak and glass one. It has completely transformed our hallway. The work carried out is of the highest quality and it was a pleasure to have Mike and his team in our home working. The disruption was kept to a minimum and we would have no hesitation in recommending your company - in fact we have already done so! Thank you once again."
Mrs & Mrs MacRae, Hertfordshire
An excellent, professional job! Lee & Mark are a credit to your business.”
VM, Southampton
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Ms Luton, Hartshill
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Mrs Unsworth, Manchester
Our old staircase has been completely transformed beyond recognition. I didn't think this possible in such a short space of time and at such an affordable price. The quality and workmanship is second-to-none and the service we received from Abbott Wade from start to finish has been excellent. I would highly recommend."
Mrs Peet, Manchester
staircases West Sussex
Mr & Mrs Knight, Horsham
Fantastic! The guys worked really hard and are a credit to your company, nothing was too much for them. Lee & Mark did a great job and we're really pleased. We would recommend them as they're first class guys!"
Mrs Graham, Hampshire
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Mrs Thackray, Hull
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Mr & Mrs Hunter, Huddersfield
Absolutely made up, you certainly know what you're doing. I have had bad jobs done in the past so I really appreciate a good job. My husband was very impressed, first class job, we are delighted, thanks again"
Dorreen & Noel, St Helens
We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve - from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future."
Mr & Mrs Cusa, Exeter
Excellent job. Very pleased with our staircase. Pleasant workmen, helpful and friendly. Very clean and very tidy."
Mrs Hemingway, Blackpool
We are absolutely delighted with our new staircase, it has changed the whole look of our living room so thanks to you and the fitters for that. Excellent service!"
Mrs Nobbs, Accrington
We love, love, love it! Thank you so much. I recommended you to a friend and she's already had hers fitted and is as delighted as we are."
Mrs McGuire, Northamptonshire
Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!"
Ms Hoath, Manchester
Firstly let me say how absolutely thrilled I am with the work, really, really happy - an amazing transformation which has way exceeded my expectations (and worries!). As for the team, they were so hardworking (a very long and hardworking day), professional and knowledgeable. More importantly, they did really work as a team to the extent that you could use them in Teamwork Videos - they chatted along together, lots of singing, discussing next steps and/or optimal solutions to a problem such that I really enjoyed having them here & listening to their banter and chat. All in all, a very positive experience. Thanks again for a great outcome which is much appreciated."
Mrs Barnett, Cobham
My wife and I are really delighted with our new staircase. The quality of the workmanship is really excellent and the finished job has exceeded all our expectations. Thank you to all the team at Abbott-Wade for making this happen.”
Mr Boxall, Surrey
Ian and Charles have been a pleasure to have working in our house. They always leave a tidy house at the end of the day. Very professional in the workplace."
Mr & Mrs Peters, Brighton
Thank you so much for a job well done. From the initial sale to the final fit, the service has been first class. We couldn’t be more pleased. We can only speak highly of your firm and would have no hesitation in recommending you to other people.”
Mr & Mrs Connolly, Manchester
Wow! An amazing job & super speedy. The lads did a fantastic job making sure I was 100% happy. They are a credit to the company and the stairs have transformed our house. Thank you."
Mrs Winstanley, Congleton
All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now! I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company."
Mr Woods, North Yorkshire
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Mr & Mrs Armstrong, Cheshire
Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company."
Mrs McGuire, Northampton
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Mrs Holden, Cheshire
Many thanks for my beautiful new staircase. The boys who installed it were terrific, courteous, efficient, clean and tidy. I now need to repaint the stairwell because it looks tatty, the boys were incredibly efficient at leaving the paintwork and plasterwork looking as if they hadn't been touched. Then I'll get a new carpet put down and send you a photo of the finished product! I'm really pleased with it and would definitely recommend you to anyone looking for a new staircase."
Mrs Gibbons, Gloucestershire
The stairs look and are Fantastic!”
Mr & Mrs Harvey, Wolverhampton
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Mrs Townson, Merseyside
We are extremely delighted with the result. We feel we must come comment on the professionalism of your fitters.  They arrived on time and their work ethic is to be commended.  They were cheerful and very helpful and answered all our queries.  We would highly recommend both them and your company to anyone who wishes to transform their home.”
Mr & Mrs Elliott, Durham
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Mrs Hancock, Merseyside
We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase."
Mrs Walker, Oxfordshire
Mr & Mrs Cusa, Exeter
Many thanks for your professionalism from start to finish of the transformational staircase. All the workmen who have attended our home have been friendly and professional and are a credit to your Company. The stairs seem to be a talking point now whoever walks in through our front door and will be the first to recommend your Company to friends, family and colleagues who ask about our staircase.”
Mr & Mrs Bevis, Bolton
I am delighted with my new staircase.  Mike and his team were amazing, so pleasant, efficient and tidy, and the end result is even better than I had hoped.   Thanks goes to our designer for his good advice and help in deciding what would be most suitable for our house. It has been a pleasure to deal with your company and I would recommend you to anyone who is considering having similar work done"
Mrs Hewitt, Oxford
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Mrs Barnett, Warrington
A real, proper professional job! High quality, pleasant, hard working fitting crew - I could not have wished for any more. Big thanks to Anthony & Charles."
Mr Hughes, Lancashire
Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone's efforts."
Mr Kelly, Rickmansworth
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Mrs Shar, Middlesex
Lovely chaps; excellent job!"
Mr & Mrs Dixon, Mayfield
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Mr & Mrs Garnet, Cheshire
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Mrs Blaylock, Cornwall
We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”
Mr & Mrs Avery, Cambridgeshire
The guys did a great job and we are thrilled with how the stairs and hallway have been transformed. All at the Company should be very proud of the quality of work and service standards you deliver.”
Mr O'Dwyer, Solihull
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Mrs O'Neil, Warrington
I am delighted with the staircase, it has transformed the hallway, stairs and landing."
Mrs Bramley, Abingdon
I just wanted to say how impressed and pleased I was with the guys who came to site and did the work. They were courteous, polite and demonstrated a real professionalism to doing their job and making the installation look good. Please pass on my thanks as I wasn’t in when they finished so couldn’t thank them directly.”
Mr Grant, Oldham
The end result is outstanding! Both Rob and Andy have done a first class job! Nothing was too much trouble for the guys – not even our 5 and 2 year old girls under their feet. Both have a great attitude. They are both passionate about what they, taking pride in their work. These guys are an asset to your business. Once again thanks for a superior installation. I won’t think twice about recommending you to family and friends."
Mr Allison, Hull
I just thought I'd send a quick email to thank your company who have been exceptional from start to finish. The lads on site were courteous, polite, friendly and very tidy! We have had several tradesmen in our house over the last few months and your lads were a breath of fresh air! Nothing was too much trouble, the stairs are of superb quality and finish and I thank you and would like the thanks to be passed on to the lads. We have a family run company ourselves, everyone is so quick to complain but not so quick to thank you, and it's nice when they do!
Mr & Mrs Waterworth
Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott-Wade."
Mr & Mrs Hardman, Rainhill
Mr Dixon, East Sussex
Mr & Mrs Forington, Lincolnshire
I just wanted to let you know how pleased I am with the job that Lee and Mark have done over the past three days. They have both been friendly, polite and courteous.  They always had a smile on their faces, even when it was pouring with rain for 2 solid days.  Their workmanship is amazing, and I have never known any tradesmen to work and hard and as quickly as them.  Literally from the moment they walked in the door on Monday to when they left this evening, they haven't stopped working.  Everyone I have met or spoken to, or e-mailed within your company, have been a pleasure to deal with."
Mrs Dunn, Berkshire
We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recommend your company to others."
Mr & Mrs Agate, Widnes
The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our ecpectations. Attention to detail is clearly an important part of your standards. Thank you for transforming our home."
Mr & Mrs Lloyd, Cheshire
Mr & Mrs Watts, London
Rob and Lee completed our staircase earlier this week. They are excellent ambassadors for your company - friendly, helpful and polite and they did an excellent job too. We are delighted with the result and won't hesitate to recommend Abbott-Wade."
Mr & Mrs Dowlman, Lincolnshire
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Mr & Mrs Phillips, Warrington
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Mr & Mrs Diss, Blackpool
We would like to congratulate your company on the recent installation of our super staircase, the quality and finish is superb. Your installation engineers were impressive, no touch up of plastering or painting was required, they were brilliant - and they liked my cakes! Well done to all involved, we will definitely highly recommend your company. Thank you all."
Mr & Mrs Newman, Gloucestershire
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Mr Broadley, Essex
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Mr & Mrs Walker, Oxfordshire
They came on the day we arranged and on time and did an excellent job, that's all you can ask for."
Mr Conroy, Wigan
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Mrs White, Manchester
Thank you very much to you all, Paul who helped if plan our new stairs and Lee and his team for fitting our stairs - we are really pleased with them!”
Mrs Atefi, London
Thank you very much for all your help.  We are delighted with the staircase and received first class service right throughout the whole process.”
Mr Wheeler, Surrey
We have been very impressed by the Abbott-Wade professionalism and expertise throughout the process of replacing our staircase. From Colin through to Anthony and Rob, we have had confidence and now we can see the finished job we are not disappointed. Your fitters have gone the extra mile to give us a beautiful staircase. Their attention to detail is fantastic. It has been a pleasure to have them in our home. Thank you and well done everyone."
Mr & Mrs Chester, Portsmouth
I am absolutely delighted - in fact I am 'over the moon' with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don't go anywhere else - Abbott-Wade will not disappoint!"
Mrs Paxton, Marlow
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Mr Hughes, Cheshire
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Mrs Ho-Wan, Cheshire
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Mr & Mrs Moosa, Caterham
I would like to thank Mike and Craig for doing an excellent job. It makes a pleasant change to have such professional, punctual and amiable people working in our home. Many thanks again and we will certainly recommend your company in the future."
Mrs Jenkins, Wigan
Loving my new addition thank you, You guys are the ultimate professionals!"
Mrs Swindley, Warrington
We're both thrilled to bits with the staircase, it looks fabulous!”
Mrs Booth, Lymm, Cheshire
What a fantastic job the fitting team have done! They were very polite and nothing was too much trouble for them. I would recommend them to anyone, thanks once again for a job well done.”
Mr & Mrs Jones, Leeds
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Mr & Mrs Brown, Warrington
Exceptional, professional service during the duration of the transformation. Excellent finish, we would definitely recommend!"
Mr & Mrs Burns, Mold
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Mr Tournay, Lancs
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Mr & Mrs Whitehead, Doncaster
Mr & Mrs Fox, Cheshire
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Mr Notton, Epsom
We are delighted with the staircase renovation and thanks to you all for the great service.”
Mrs Evans, High Wycombe
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Mr & Mrs Latham, Oxfordshire
Many, many thanks to Rob and Andy who fitted our new bannisters in just two days - cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done - a very professional company."
Mrs Gaynor, Liverpool
Clean and tidy, an excellent finish too. The work looks superb and very modern. A professional job, I would recommend you to anybody."
Mrs Lane, Liverpool
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Mr Reddy, Canvey Island
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Mr & Mrs McGeachie, Hampshire
The guys did a wonderful job - the glass staircase makes the hallway look bigger and brighter and everyone has commented on the transformation. They exceeded our expectations on every count and were a pleasure to have in our home. What's more they cleaned up after themselves and left the area spotlessly clean on completion."
Mr & Mrs Frodsham, St Helens
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Mrs Pascoe, Shrewsbury
Mr & Mrs Tournay, Dunstable
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Mr & Mrs Gordon, Fife
I just wanted to thank you for the beautiful staircase...we are so happy with it."
Mrs Grogan, London
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Mr & Mrs Bleasdale, Liverpool
Amazing work, a great work ethic & trustworthy. An excellent job"
Mr Bleasdale, Merseyside