customer feedbackFar from being the part of the everyday grind, sorting through the postman’s deliveries or email inbox can be a delight, especially when it includes messages such as this:

We would like to say how pleased we are with the Oak and Glass Staircase fitted by Abbott-Wade.

From the offset, the company was thorough and efficient. The three man team who fitted the staircase were very friendly and professional. They worked well together, did a very good job with very little inconvenience to ourselves. They cleared away all mess and left the staircase looking stunning.

Thank you very much to Lee and his lads.

Mr & Mrs Jones, Leeds

Messages such as these are both common and always a pleasure to receive. ‘Lee and his lads’ along with all our fitting teams and designers work hard to ensure that our customers receive the service that they deserve. Because of the pride we all take in the different jobs we do, customer feedback is always shared with all those involved. A selection of the many messages we receive can be seen below or in the customer feedback page of our website with others shared on our Twitter feed.

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“Very happy with the completed work. Ellis and Lee finished the job absolutely perfectly. Very helpful with any questions asked. We are so glad we chose to have our staircase done by Abbott-Wade. Absolutely ace service and extra care was taken for the floor whilst working and they left the house in an excellent condition. A very happy customer, thank you for a wonderful job.”

Mr Shar, Middlesex


“The banisters and glass look fantastic, we are so pleased with them. They were fitted so quickly with no mess at all – a job very well done. Please pass on our thanks to all concerned, when we get the new carpet fitted we will be having an open day to show them off to all our friends – you never know they may follow our example.”

Mrs Neal, Oxfordshire


“Good Morning, Please pass on our thanks to all concerned in the fitting of our new staircase, which was completed on Tuesday of this week. We are absolutely delighted with the work carried out. We had an old dark wood, open tread staircase and it has been replaced with an oak and glass one. It has completely transformed our hallway. The work carried out is of the highest quality and it was a pleasure to have Mike and his team in our home working. The disruption was kept to a minimum and we would have no hesitation in recommending your company – in fact we have already done so! Thank you once again.”

Mrs & Mrs MacRae, Hertfordshire


“We are so impressed with Abbott Wade! Prompt service throughout, excellent sales and support staff, not forceful and understood our requirements. We found the perfect company to finish off our spiral staircase with a custom built glass bannister, the fitting team were class craftsman and so pleased with the end result. What more can we say top class company!”

Mr & Mrs Dey, High Wycombe


“We are enthusing loud and long about your company to anyone who will listen – many thanks for such an excellent job.”

Mr & Mrs Barnes, Northampton


“The service from start to finish has been excellent. The quality of the work and the workmanship has exceeded our expectations. Attention to detail is clearly an important part of your standards.

Thank you for transforming our home.”

Mr & Mrs Lloyd, Cheshire


“I just wanted to let you know how pleased I am with the job that Lee and Mark have done over the past three days. They have both been friendly, polite and courteous.  They always had a smile on their faces, even when it was pouring with rain for 2 solid days.  Their workmanship is amazing, and I have never known any tradesmen to work and hard and as quickly as them.  Literally from the moment they walked in the door on Monday to when they left this evening, they haven’t stopped working.  Everyone I have met or spoken to, or e-mailed within your company, have been a pleasure to deal with.”

Mrs Dunn, Berkshire


“Delighted with the stairs and the professional way your guys conducted themselves. Well Done & Thank You!”

Mr Atkins, Ross-on-Wye


“We have been very impressed by the Abbott-Wade professionalism and expertise throughout the process of replacing our staircase. From Colin through to Anthony and Rob, we have had confidence and now we can see the finished job we are not disappointed. Your fitters have gone the extra mile to give us a beautiful staircase. Their attention to detail is fantastic. It has been a pleasure to have them in our home.

Thank you and well done everyone.”

Mr & Mrs Chester, Portsmouth


“Many thanks for my beautiful new staircase. The boys who installed it were terrific, courteous, efficient, clean and tidy. I now need to repaint the stairwell because it looks tatty, the boys were incredibly efficient at leaving the paintwork and plasterwork looking as if they hadn’t been touched. Then I’ll get a new carpet put down and send you a photo of the finished product!

I’m really pleased with it and would definitely recommend you to anyone looking for a new staircase.”

Mrs Gibbons, Gloucestershire


“Ian and Charles have been a pleasure to have working in our house. They always leave a tidy house at the end of the day. Very professional in the workplace.”

Mr & Mrs Peters, Brighton


‘We are very pleased with our new staircase, so thank you to all who were involved in the process – the carpets were fitted today and the whole thing looks very good. We would like to say a particular thank you to the fitters, Lee and Ellis, who are clearly very skilled and take great pride in the work that they do. Best wishes to all at Abbott Wade.’

Mr & Mrs Plant


“Very good work by the two guys, Darren & Adam. Tidy, polite and cleaned house and garage after completion.”

Mrs Hancock, Merseyside


“Efficient job. the guys worked hard and left the place really clean and tidy.”

Mrs Armstrong, Warrington


“Great job. Ian worked like a Trojan!”

Mrs Blaylock, Cornwall


“Robert & Anthony are a credit to your company. Pleasant and helpful in all aspects of the work completed.”

Mrs Bodger, Oxfordshire


“Excellent work, courteous and diligent workers. Many thanks Adam & Darren.”

Mr Broadley, Essex


“Very pleased with the quality of workmanhsip & final finish. Lee & Ellis worked very hard and were professional on the job.”

Mrs Bruce, Cheshire


“Very pleased weith the job. Workmen are very friendly and hardworking.”

Mrs Diss, Blackpool


“Very pleased with the result.”

Mrs Fox, Eccleston


“Happy with the result; clean and tidy work.”

Mr & Mrs Ho-Wan, Timperley


“Arrived promptly – worked throughout their time here without a break. Very efficient workers. Pleasant & helpful. A lovely job – what a differece it’s made  to our home!”

Mr & Mrs Holden, Warrington


“Really pleased with our staircase. Lee & Ellis have done a brilliant job and are very hard working lads. Thank you!”

Mr Bolton, Warrington


“Excellent! Great team. All questions answered and fantastic singing!”

Mr & Mrs Hunter, Hundersfield


“Good customer service, friendly and effiecient.”

Mr & Mrs Lee, Warrington


“Prompt service fromstart to finish. Thank you.”

Mr & Mrs Luton, Hartshill


“Good workmen. Attention to detail was impressive.”

Mr  Notton, Surrey


“Excellent work throughout – extremely courteous, fastidious and tidy!”

Mr & Mrs Pasoe


“Lee and Ellis have just left after transforming our hall, stairs and landing with a beautiful oak and glass staircase.

The craftsmanship and materials are second to none. Lee and Ellis are a great team and carried out the work to a very high standard. We are glad that we chose to have a matching handrail on the opposite wall too. Nothing was too much trouble for the team and they even put our stair carpet back until we get a new one. Many thanks to Janet for her help at the initial consultation, the office team and particularly to Lee and Ellis for their superb workmanship. It has been a pleasure to do business with such a friendly and efficient company. Huge thanks once again” 

 Mr & Mrs Straker, Hampshire 


“We just wanted to say how delighted we are with the new balustrading. It looks superb and has transformed our hall. You have all been very patient in helping us to achieve what we hoped we could achieve – from Colin’s first visit, your survey and through to the final installation. The end result does that in every respect so thanks to you all but especially Lee and Mark who have worked with us on all details to ensure a excellent end result. They have been a pleasure to have around and their workmanship and attention to detail has been superb. Many thanks to you all and best wishes for Christmas and the future.”

Mr & Mrs Cusa, Exeter


“It was a pleasure to have all three lads completing our job (Ian, Rob & Mark). They have done a fantastic job with very little disruption. We would definitely use them again. They left no mess and you would not know that anybody had been in. An outstanding job – Well Done!”

Mrs Townson, Merseyside


“Ian and Charles were fantastic, attention to detail is incredible. The transformation is just incredible. We are so pleased with everything. A very big thank you.”

Mrs Staton, Kidderminster


“The new staircase is fabulous, we’re very pleased. It has transformed my hall. The fitters were very friendly and professional. I would definately recommend.”

Mrs Pragnell, Northampton


“The whole experience has exceeded my expectations and I’m very glad I chose Abbott-Wade over the other two companies I made enquiries with. Everyone at Abbott-Wade has been very friendly to deal with. Lee and Mark have done a fantastic job fitting the staircase, even in the pouring rain. Their singing was good to listen to as well! Thank you.”

Mrs Dunn, Berkshire


“Many thanks for your professionalism from start to finish of the transformational staircase. All the workmen who have attended our home have been friendly and professional and are a credit to your Company. The stairs seem to be a talking point now whoever walks in through our front door and will be the first to recommend your Company to friends, family and colleagues who ask about our staircase.”

Mr & Mrs Bevis, Bolton


“Firstly let me say how absolutely thrilled I am with the work, really, really happy – an amazing transformation which has way exceeded my expectations (and worries!). As for the team, they were so hardworking (a very long and hardworking day), professional and knowledgeable. More importantly, they did really work as a team to the extent that you could use them in Teamwork Videos – they chatted along together, lots of singing, discussing next steps and/or optimal solutions to a problem such that I really enjoyed having them here & listening to their banter and chat. All in all, a very positive experience.

Thanks again for a great outcome which is much appreciated.”

Mrs Barnett, Cobham


“We would like to congratulate your company on the recent installation of our super staircase, the quality and finish is superb. Your installation engineers were impressive, no touch up of plastering or painting was required, they were brilliant – and they liked my cakes!

Well done to all involved, we will definitely highly recommend your company. Thank you all.”

Mr & Mrs Newman, Gloucestershire 


“I just wanted to pass on our thanks to your team for doing such a beautiful job. The new staircase has certainly transformed the room and we are delighted with the results. Your team worked very hard, kept me updated and are a credit to Abbott Wade.”

Mrs Parr, Hook


“Great service from all the team. You’re on site team of Ian, Mark and Rob were real professionals in every way.”

Mr & Mrs Watts, London


“I’d just like to pay a compliment to your lads for the marvellous work they did on our staircase. Although we had problems emerge as these things often do, your guys went the extra yard to ensure that everything was done to my satisfaction.

I’d like to invite your company to photograph the staircase once I have the carpets in place if you wish. I’d like to wish you and your company all the very best for the future. First class.”

Mr Broadbent, Huddersfield


“A real, proper professional job! High quality, pleasant, hard working fitting crew – I could not have wished for any more. Big thanks to Anthony & Charles.”

Mr Hughes, Lancashire 


“A very professional job which has completely changed the hall, stairs and landing in our house. The installation team was excellent.”

Mr & Mrs Whitehead, Doncaster


“Three wonderful young men have totally transformed our hall and stairs. An excellent job and we couldn’t be happier. We are already planning for them to come back next year to transform our other staircase. Thank you so much.”

Mr & Mrs Forington, Lincolnshire


“All went very well over the last couple of days when Lee and Mark were here, refurbishing the staircase; it certainly looks the part now!

I would like to add my personal complements to Abbott-Wade – it was a real pleasure having Lee and Mark in the house. They were cheerful, hard working, personable, professional and in all respects a real credit to your company.”

Mr Woods, North Yorkshire


“Rob and Lee completed our staircase earlier this week. They are excellent ambassadors for your company – friendly, helpful and polite and they did an excellent job too. We are delighted with the result and won’t hesitate to recommend Abbott-Wade.”

Mr & Mrs Dowlman, Lincolnshire


“Excellent job. Very pleased with our staircase. Pleasant workmen, helpful and friendly. Very clean and very tidy.”

Mrs Hemingway, Blackpool


“Exceptional, professional service during the duration of the transformation. Excellent finish, we would definitely recommend!”

Mr & Mrs Burns, Mold


“Superb product design and highest quality. Two outstanding installers. We would recommend this company with total confidence.”

Mr & Mrs Tournay, Dunstable


“We are absolutely delighted with the stairway. Two very pleasant and professional carpenters arrived promptly of 8.15. Worked all day and cleaned up after, altogether did a very satisfactory job. We will be very pleased to recomend your company to others.”

Mr & Mrs Agate, Widnes


“Wow! An amazing job & super speedy. The lads did a fantastic job making sure I was 100% happy. They are a credit to the company and the stairs have transformed our house. Thank you.”

Mrs Winstanley, Congleton


“Thank you so much for renovating my staircase and making it safe for my little girl. Safe to say she likes the glass. Thanks again, it looks gorgeous and I would definitely recommend!”

Ms Hoath, Manchester


“Wow what a transformation. We are right up there with the Beckham’s. Beautifully crafted and fitted staircase renovation and superb prompt after sales service – Abbott Wade truly go the extra mile for complete customer satisfaction. Thank you so much.”

Mrs Farrell, Derbyshire


“Fantastic! The guys worked really hard and are a credit to your company, nothing was too much for them. Lee & Mark did a great job and we’re really pleased. We would recommend them as they’re first class guys!””

Mrs Graham, Hampshire 


“Dave and Rob have just finished our new staircase. What a stunning job!! I cannot rate them highly enough. Thank you so much, workmanship of the very highest quality. I would not hesitate to recommend this company.”

Mrs McGuire, Northampton


“I am absolutely delighted – in fact I am ‘over the moon’ with my new staircase. The workmanship is of a very standard and from start to finish the customer service was fantastic. Don’t go anywhere else – Abbott-Wade will not disappoint!”

Mrs Paxton, Marlow


“We’d always thought modern staircases were too expensive and other companies seemed very pricey. We liked the contemporary look of oak and glass and needed more light in the stairwell which was achieved.

An excellent job! First class experience from beginning to end; Good initial sales, thorough planning and excellent fitters with every care and attention paid to detail. Overall – very impressed with your company.”

Mr & Mrs Holden, Warrington


“Please thank the whole team for the installation of this staircase. This professional service and quality finish was in stark contrast to our dealings with the installation of the original staircase from the previous supplier. This has really helped us out and we appreciate everyone’s efforts.”

Mr Kelly, Rickmansworth


“Delighted with the stairs and the professional way your guys conduected themselves. Well done and thank you.”

Mr Atkins, Ross-On-Wye


“Absolutely made up with the work, excellent quality and workmanship. Really pleased, I would recommend to anyone!”

Mrs O’Neill, Warrington


“Excellent workmanship. Very polite and cheerful carpenters. Professional throughout the whole process, excellent finish.”

Mr & Mrs Soobdhan, Enfield


“Very, very pleased with the finished product, lovely quality – brilliant!”

Mr & Mrs Sullivan, Stockport


“Nice & quick, looks fantastic! Thank you.”

Mrs Walker, Oxfordshire


“We are delighted with the end result and pleased that the staircase work only took 2 days.”

Mr & Mrs Smith, Bath


“Just to say we are very pleased with our new bannister. Your team were hard working, tidy and unfailingly polite and did a very fine job. Please pass on our thanks.”

Mr & Mrs Wallace, Aberdeen


“I am writing to say how please I am with my new stairs. The team of three were splendid; hard working, cheerful and keen to see that everything was perfect. They cleared up after themselves and took away the old wood. I am a very pleased customer.”

Mr Mullany, St Albans


“We are extremely delighted with the result. We feel we must come comment on the professionalism of your fitters.  They arrived on time and their work ethic is to be commended.  They were cheerful and very helpful and answered all our queries.  We would highly recommend both them and your company to anyone who wishes to transform their home.”

Mr & Mrs Elliott, Durham


“Many, many thanks to Rob and Andy who fitted our new bannisters in just two days – cracking job guys! I fully recommend Abbott Wade to anyone thinking of getting this done – a very professional company.”

Mrs Gaynor, Liverpool


“We shopped around for a company to fit our new staircase and chose Abbott Wade as they impressed us with their knowledge and expertise as well as being the most competitive on price. We weren’t disappointed! The lads were friendly and polite and finished the job to perfection. Our oak staircase looks beautiful and because everything is pre-finished there was no work required by us afterwards.”

Mr & Mrs Morris, Wigan


“Thank you so much for a job well done. From the initial sale to the final fit, the service has been first class. We couldn’t be more pleased. We can only speak highly of your firm and would have no hesitation in recommending you to other people.”

Mr & Mrs Connolly, Manchester


“Absolutely superb, it made the hallway seem larger and lighter and we are delighted with the job. Everybody who comes to the house comments on how good it looks, I would highly recommend Abbott-Wade”

Mr & Mrs Hardman, Rainhill


“I would like to thank Mike and Craig for doing an excellent job. It makes a pleasant change to have such professional, punctual and amiable people working in our home. Many thanks again and we will certainly recommend your company in the future.”

Mrs Jenkins, Wigan


“Absolutely made up, you certainly know what you’re doing. I have had bad jobs done in the past so I really appreciate a good job. My husband was very impressed, first class job, we are delighted, thanks again”

Dorreen & Noel, St Helens


“Suffice to say, I am truly delighted with the craftsmanship and professional approach of the team and would be happy to recommend your company to everyone who asks.”

Mr Wilson, Barnoldswick, Lancashire


“We are very impressed with the craftsmanship and the service provided and delighted with the beautiful new staircase.”

Mrs Walker, Oxfordshire


“Very pleased with the workmanship. The fitters cleaned up beautifully and were very pleasant.”

Mrs Thackray, Hull


“Very good workmanship completed by two nice gentlement.”

Mrs Helsby, Warrington


“I am delighted with the staircase, it has transformed the hallway, stairs and landing.”

Mrs Bramley, Abingdon


“Staff are well behaved and courteous.  We will definitely recommend your company. Thanks to Adam, Ian and teams.”

Mr & Mrs Moosa, Caterham


“I am extremely happy with the service I received right from start to finish.

The fitters were excellent and it was nice knowing them. Once again, I am thankful for all the help and advise I received from you. Please extend my special thanks to the design team and the fitters.”

Mr Kumar, Hounslow, London


“We are delighted with the staircase renovation and thanks to you all for the great service.”

Mrs Evans, High Wycombe


“Thank you very much to you all, Paul who helped if plan our new stairs and Lee and his team for fitting our stairs – we are really pleased with them!”

Mrs Atefi, London


“I just wanted to say how impressed and pleased I was with the guys who came to site and did the work. They were courteous, polite and demonstrated a real professionalism to doing their job and making the installation look good. Please pass on my thanks as I wasn’t in when they finished so couldn’t thank them directly.”

Mr Grant, Oldham


“We appreciate the time and effort that has gone into making our amazing staircase, we feel very proud when showing people what has been achieved by yourselves. Thanking you again.”

Mr & Mrs Wills, Ellesmere Port


“Delighted. What more can we say. The stair is superb so full marks from the surveys to the installation. Lee and Mark have done a superb job and have been a pleasure to have around.”

Mr & Mrs Cusa, Exeter


“We are very pleased with the new staircase, it is looking good – Thank You. Your ‘Chippies’ worked hard and have done an excellent job.”

Mr & Mrs Rogers, Llandudno, North Wales


“We’re both thrilled to bits with the staircase, it looks fabulous!”

Mrs Booth, Lymm, Cheshire


“Amazing work, a great work ethic & trustwothy. An excellent job”

Mr Bleasdale, Merseyside 


“Clean and Tidy, excellent finish to the work looks superb and very modern. Professional job I would recommend you to anybody.”

Mrs Lane, Liverpool


“We are absolutely delighted with our new staircase, it has changed the whole look of our living room so thanks to you and the fitters for that. Excellent service!”

Mrs Nobbs, Accrington


“The stairs look and are Fantastic!”

Mr & Mrs Harvey, Wolverhampton


“An excellent, professional job! Lee & Mark are a credit to your business.”

VM, Southampton


“Very, very happy – 100% I will recommednd to all my friends.”

Mr Reddy, Canvey Island


“Excellent work. Courteous and diligent workers. Many thanks Adam & Darren.”

Mr Broadley, Essex


“We were keen to express just how delighted we were with the whole experience -Thanks for a great service.”

Mr & Mrs Avery, Cambridgeshire


“Thank you very much for all your help.  We are delighted with the staircase and received first class service right throughout the whole process.”

Mr Wheeler, Surrey


“Delighted. What more can we say. The stair is superb so full marks from the surveys to the installation. Lee and Mark have done a superb job and have been a pleasure to have around.”

Mr & Mrs Cusa, Exeter


“Loving my new addition thank you, You guys are the ultimate professionals!”

Mrs Swindley, Warrington


“We love, love, love it! Thank you so much. I recommended you to a friend and she’s already had hers fitted and is as delighted as we are.”

Mrs McGuire, Northamptonshire


“Complete satisfaction. very good and tidy workmen. A very nice job!”

Mrs McGeachie, Basingstoke


“Lovely chaps; excellent job!”

Mr & Mrs Dixon, Mayfield


“They came on the day we arranged and on time and did an excellent job, that’s all you can ask for.”

Mr Conroy, Wigan


“I just wanted to thank you for the beautiful staircase…we are so happy with it.”

Mrs Grogan, London


“Thanks very much to you and the team – it looks fantastic!”

Mr & Laycock, Knutsford


“Amazing work, great work ethic, trustworthy. An Excellent Job!”

Mr & Mrs Bleasdale, Liverpool


“The end result is outstanding! Both Rob and Andy have done a first class job! Nothing was too much trouble for the guys – not even our 5 and 2 year old girls under their feet. Both have a great attitude. They are both passionate about what they, taking pride in their work. These guys are an asset to your business. Once again thanks for a superior installation. I won’t think twice about recommending you to family and friends.”

Mr Allison, Hull